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Windows 7: Can't connect via HTML

24 May 2013   #21
chaps2013

Windows 7 Home Premium 64bit
 
 

This is an older laptop. In switched out the hard drive because it was showing signs of going out soon. The laptop is my brothers girlfriend's and she said it did not come with any discs. I downloaded all the drivers for the laptop off toshibas website.


My System SpecsSystem Spec
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24 May 2013   #22
chaps2013

Windows 7 Home Premium 64bit
 
 

I am using the installation disc that I bought from online to put into a custom computer I built earlier this year.
My System SpecsSystem Spec
24 May 2013   #23
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Where did you buy/download the installation disc from?
Is the installation disc the same version of Windows that was originally installed on the laptop?
Is the laptop Windows activated using the COA key on the laptop?

OEM's usually have a utility to create System Restore disc's.
Can we assume these disc's were not created?
You can probably get a set of Recovery Disc's from Toshiba, but there may be a $ charge...
My System SpecsSystem Spec
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25 May 2013   #24
chaps2013

Windows 7 Home Premium 64bit
 
 

I bought the installation disc from newegg.com for a computer I was building. The laptop did have Windows 7 Home Premium before I switched out the hard drives. I am using the product key off the back of the laptop.
I will say it is safe to say there was no OEM disc created for the laptop.
I will give them a call and see what I can find out.
My System SpecsSystem Spec
25 May 2013   #25
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

You should be ok with using your disc on the laptop using the laptop OEM key.
I'm not sure why you are having issues with the drivers.
64 Bit drivers are different than 32 Bit drivers...
Make sure you get the correct BIT drivers.
Also, not having the SM Bus driver may cause other problems...

You said "In switched out the hard drive because it was showing signs of going out soon."

Do you still have the old HD, and can you boot up with it?
If you can boot it, you could check for exactly what drivers are in the original OS...
That might help?
My System SpecsSystem Spec
25 May 2013   #26
chaps2013

Windows 7 Home Premium 64bit
 
 

YOU SIR ARE A GENIUS!! I didn't think about that. The hard drive will boot up I believe. I switched it out because it will reset itself to factory settings and delete everything. I tried recover some files but the scans kept freezing up. Will it hurt the laptop if I swapped the old hard drive in to look at the drivers or should I use as an external hard drive?
What are BIT drivers? I tried finding the correct bus drive by using Microsoft troubleshoot and had no luck.
My System SpecsSystem Spec
25 May 2013   #27
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

I would try booting the laptop with the old hard drive.
It won't hurt the laptop, but if the HD is starting to fail, the more it is used the sooner the HD will fail.
You might even still be able to create the Recovery Disc's with the old HD booted - can't hurt to try.

By BIT I just meant that for Win7 64 Bit, you need 64 BIT drivers...for Win7 32 Bit, you need 32 BIT drivers.

I found another Toshiba site (Europe) that to me seems better for searching for drivers.
This link is for Win 8 x64, but you can change the OS and search.
Download drivers:

It seems like there is a lot more available for Win 8 than for Win 7.
Win 8 drivers MAY work...can't hurt to try if you can't find a Win 7 driver.

There is also this Toshiba Forum for Drivers and Utilities.
Drivers and Utilities - TOSHIBA FORUMS

You could ask there where to get the drivers - looks like a lot of folks ask for drivers here...
My System SpecsSystem Spec
25 May 2013   #28
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

You could also try DriverMax and see if you can copy the drivers from the old hard drive.
I've never used it...
DriverMax - free driver download program for Windows XP & Vista
Copy Windows Drivers From One Machine to Another
My System SpecsSystem Spec
26 May 2013   #29
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Thought about this a bit more and if you can connect the old laptop HD to a PC see if you can copy any personal data off the HD so you don't lose it.

From your statement
Quote:
I switched it out because it will reset itself to factory settings and delete everything. I tried recover some files but the scans kept freezing up.
I'm not sure if that really means the HD is failing, or there is some other issue with the OS on the old HD...
So, if you can connect the old HD as an external, do that first and see if you can backup any personal data before losing it...
To me the most important thing would be to not lose any personal data (if possible).

Right now I think you have 2 issues:
1) There are problems booting with the old HD which may be a failing HD or a problem with Windows...
2) With a clean install of Windows on a new HD, you can't find some of the required drivers.
IMHO finding drivers should not be this difficult...
My System SpecsSystem Spec
26 May 2013   #30
Kari

Microsoft Community Contributor Award Recipient

 

Just to clarify this a bit:

Chaps, we have given you the link to Toshiba's support and downloads page. I simply want to know have you downloaded both chipset and video drivers for that specific laptop model from that page, then installed first the chipset drivers and after reboot the video drivers?
My System SpecsSystem Spec
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