Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Intermittent Startup Freeze after Video Driver Update

15 May 2013   #1
MSchild

Windows 7/8/8.1 x64 &&& Debian-Based Linux
 
 
Intermittent Startup Freeze after Video Driver Update

Hi,

I am working on a laptop for someone, and I am in a bit of a predicament. When it was brought to me, I was told that the owner was having a problem where the screen would pixelate to black, and then the display would come back up with the little popup message in the system tray saying that the display driver crashed and that Windows successfully recovered from it.

So I saw that the display driver was the WDDM 1.1 driver, which was probably the one Windows found for it when it was originally installed. Well Windows couldnt find an updated one automatically so I used my trusty program DriverUpdate by Slimware, which is the paid version of SlimDrivers (I know it sounds gimmicky, but theyre a MS Gold Partner). Anyways, that found that not only the display adapter but a half dozen other drivers were out of date, such as some motherboard controllers and chipset drivers. I went ahead and made a restore point and updated them all.

After rebooting I have this problem where, quite intermittently, the machine just freezes completely during startup, at or around the login screen. I can get into safe mode ok, and so I enabled boot logging and went to look at the logfile. It looks like there are lots of drivers that are not loading, but reading closer its the display driver trying to load over and over again. The odd thing is that when it doesn't freeze, the machine runs fine for long periods of time. I was downloading and updating software, and even ran the Windows benchmarks with no problem. Needless to say, it has be a bit puzzled.

Normally I would roll back the driver, but that driver is faulty as well. Any suggestions guys? I can post the log file if you think it would help. This is an HP Pavilion dv6-1245dx running Windows 7 HP x64. TIA!

ntbtlog.txt




My System SpecsSystem Spec
.
15 May 2013   #2
bassfisher6522

Windows 7 Ultimate 64 bit
 
 

Delete all the current graphic drivers and then reboot, it should reinstall the factory installed gpu driver for you. If not then download the original driver from here....



Software & Driver Downloads HP Pavilion dv6-1245dx Entertainment Notebook PC | HP® Support
My System SpecsSystem Spec
15 May 2013   #3
MSchild

Windows 7/8/8.1 x64 &&& Debian-Based Linux
 
 

Thank you! IDK how you found that; when I went to the HP support site it said no model found for dv6-1245dx, only a dv7-1245dx, which uses AMD graphics, not Intel. I even downloaded their browser plugin for chrome and IE and it said it couldnt find any HP hardware lol. Well anyways, hopefully this gets it sorted. Ill try your first recommended method, but Im downloading the driver just in case.

Thanks!
My System SpecsSystem Spec
.

15 May 2013   #4
MSchild

Windows 7/8/8.1 x64 &&& Debian-Based Linux
 
 

Well I uninstalled the display adapters and after that the screen went blank, as expected. I hit the power button and Windows got the signal and shut down, and when I powered it back on it was running low res with a "standard vga adapter" installed for the video card. I ran the installer from the link you provided and everything went ok. It needed a couple reboots after the install, and then it all seemed to work fine.

One reboot later and I am back to square one, with the intermittent freezing at or around the login screen. I am quite baffled, and am not sure how to proceed. I am stuck between three choices: 1) A low res driver that is not WDDM compatible, 2) An older driver that is WDDM compatible but frequently crashes, and 3) The newest supported driver straight from the HP website that causes this machine to freeze during startup.

I think this is the same driver then that DriverUpdate had found. I can delete the boot log and then re-enable logging and post the logfile of a single startup that results in a freeze if you'd like, but if it is indeed the same driver, I am guessing it won't contain anything the other logfile didn't. I appeal to you, gurus!
My System SpecsSystem Spec
15 May 2013   #5
bassfisher6522

Windows 7 Ultimate 64 bit
 
 

It could be a missing or corrupted system file....run sfc /scannow in a cmd prompt and see what it finds.

Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
My System SpecsSystem Spec
15 May 2013   #6
MSchild

Windows 7/8/8.1 x64 &&& Debian-Based Linux
 
 

Ran sfc, found no integrity violations /: I am at a loss. I even updated the BIOS (which Id skipped because the fix only applies to models with AMD graphics) but I still have the same problem. I am pretty close to throwing the MRI in there. Ive already run Trend Micro Rescue, Kaskpersky Rescue, and MBAM. *sigh*

EDIT: As an update, I am running MRI now. It has passed everything so far, which is the CPU, RAM, Video, and Motherboard. It is currently testing the HDD, after which is just a general system stress test, so I think it's pretty safe to say at this juncture that there are no hardware issues. I will update this again though when the diagnostic completes.

EDIT: The MRI diagnostic completed with no test failures.
My System SpecsSystem Spec
Reply

 Intermittent Startup Freeze after Video Driver Update




Thread Tools




Similar help and support threads
Thread Forum
Dell Video Driver update or hard drive update?
After compiling all my drivers, I noticed that the video driver page offers to downloads as seen here Intel GMA High Definition Graphics Driver Driver Details | Dell US Do I just need the update package or will I need to install the hard drive option below it as well?
Drivers
need 2 driver/update sp1? and video
I have a laptop HP pavillion dv5115nr I need a video driver(ATI radon express) and is there such a thing as and sp1 for win 7 ultimate.. Any help I can would be appreciated Kas:D:D
Drivers
laptop boot freeze after video driver install. fixable?
I own a Pavilion DV9700t hp Laptop with nvidia geforce 8600m GS graphics card built in. it is a couple years old and has been running Win7 for the last year. Screen broke two weeks ago, bought a new one off ebay and installed it easy peasy, worked fine. After, did a format to freshen it up a bit....
Drivers
Best way to update video driver?
I am about to upgrade my video card, replace nVidia with ATI. What's the best sequence for swapping the drivers? Should I try to remove the nVidia drivers before installing the ATI drivers? Or remove them after installing ATI drivers? Or? Thanks. Guy
Drivers
Win7 intermittent Freeze after login
Hi Got a problem with a win7 64 bit home build that I made for my cousin which I'm really hoping somebody can help me with. Kit is :- asus p7p55d mobo i5 750 cpu 4GB corsair 1333 DDR3 RAM 500W coolermaster psu sapphire 4670 graphics 3x WDC SATA HDs set up as AHCI
BSOD Help and Support
Video driver update
Well I dled world of warcraft but when I try opening it says : World of Warcraft was unable to start up 3D acceleration. Please make sure DirectX 9.0c is installed and your video drivers are up to date. Well I downloaded DirectX but it still says the same thing. Now I need to know how to...
Graphic Cards


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 06:04.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App