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Windows 7: Canon Digital Cameras - USB Drivers Do Not Work Through Reboots

29 May 2013   #11
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by Josea View Post
You ask for any idea ... LOL When I used to setup computers for a local utility we set up all users as local admin and gave full rights to all files and folders on the drive where windows was installed. I can not remember running into any issues like this but we had our share of viruses and people saving user data in weird locations. I know that you can not & should not do this now, but my point is it may be some permission issue.
Thanks for the "any ideas" but that would never pass a security audit, and I am sure management doesn't want to change 30 or 40 SOPs. But you nailed it the users are restricted and non-admins to avoid viruses and damage to the computers or losing their data. -WS


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29 May 2013   #12
sygnus21

Windows 10 Pro
 
 

Going back to my last post I would try the software just to see if the issue is still happens. Plus the software may very well install an updated driver.

Quote   Quote: Originally Posted by mitchell65 View Post
I don't think it is a non compatible driver as Sony and Nikon work OK so why would MS install a non campatible driver for Canon? Canon have confirmed that they have not neede to produce a new driver for Windows 7!
I agree. However seeing that the Sonys and Nikons work via USB, but not the Canon's definitely speaks of some sort of driver issue. As the OP pointed out, there are no issues with the Nikons.

This is why I say give the software a try, especially if it installs a driver. If it works, decide on what you want to do from there. If it doesn't, what's lost?

As for pulling the card from the camera and just using a card reader, I just pull the info directly from the camera. Once the files are pulled, disconnect the camera.

There was a discussion over at DP Reviews on this very question and it was basically split, with one camp saying removing and installing the card constantly left the potential for bending/damaging the pins.

Meh. Though I have a card reader, I find it just as easy to pull the files from the camera. Plus my camera is USB 3.0, where my reader is 2.0.

That said, the OP may want to give a card reader a try, just to see if the Canon files are recognized and can be pulled from a card reader.

Another possibility could be firmware; but being that the OP says various models, it's unlikely, but...
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29 May 2013   #13
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
...There was a discussion over at DP Reviews on this very question and it was basically split, with one camp saying removing and installing the card constantly left the potential for bending/damaging the pins...
I've been removing and reinstalling camera cards for years and never damaged a pin.

Quote   Quote: Originally Posted by sygnus21 View Post
...Meh. Though I have a card reader, I find it just as easy to pull the files from the camera. Plus my camera is USB 3.0, where my reader is 2.0...
I'm the opposite; I find it easier to pull the card out and plug it into the internal reader than to horse with a USB cable. Even when using an external reader, it was less hassle. Each to their own.

Both of my Canons are too old to be USB 3.0 (I'm not saying yours aren't USB 3.0). Download speeds also depend on the class of the cards. My old Class 4 cards weren't any faster on my PCI-e x1 based card reader than they were on any of my internal card readers in my portable computers or the USB 2.0 external reader I used to use. When I upgraded to Class 10 cards, I saw very little speed increase with the older readers but a dramatic increase with the new internal reader.
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29 May 2013   #14
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

WindowsStar
Have you tried the "chnge the communication parameter from "PC" to "print/PTP" idea?
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29 May 2013   #15
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Quote   Quote: Originally Posted by sygnus21 View Post
...There was a discussion over at DP Reviews on this very question and it was basically split, with one camp saying removing and installing the card constantly left the potential for bending/damaging the pins...
I've been removing and reinstalling camera cards for years and never damaged a pin.

Quote   Quote: Originally Posted by sygnus21 View Post
...Meh. Though I have a card reader, I find it just as easy to pull the files from the camera. Plus my camera is USB 3.0, where my reader is 2.0...
I'm the opposite; I find it easier to pull the card out and plug it into the internal reader than to horse with a USB cable. Even when using an external reader, it was less hassle. Each to their own.

Both of my Canons are too old to be USB 3.0 (I'm not saying yours aren't). Download speeds also depend on the class of the cards. My old Class 4 cards weren't any faster on my PCI-e x1 based card reader than they were on any of my internal card readers in my portable computers or the USB 2.0 external reader I used to use. When I upgraded to Class 10 cards, I saw very little speed increase with the older readers but a dramatic increase with the new internal reader.
Well we all have our rathers, but this thread is about finding a solution for the OP's issue, not a debate on which is the better transferring methods.

BTW my Nikon is a D800E, which is also USB 3.0.

Anyway back on point.

Thanks.
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29 May 2013   #16
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Quote   Quote: Originally Posted by sygnus21 View Post
...There was a discussion over at DP Reviews on this very question and it was basically split, with one camp saying removing and installing the card constantly left the potential for bending/damaging the pins...
I've been removing and reinstalling camera cards for years and never damaged a pin.

Quote   Quote: Originally Posted by sygnus21 View Post
...Meh. Though I have a card reader, I find it just as easy to pull the files from the camera. Plus my camera is USB 3.0, where my reader is 2.0...
I'm the opposite; I find it easier to pull the card out and plug it into the internal reader than to horse with a USB cable. Even when using an external reader, it was less hassle. Each to their own.

Both of my Canons are too old to be USB 3.0 (I'm not saying yours aren't). Download speeds also depend on the class of the cards. My old Class 4 cards weren't any faster on my PCI-e x1 based card reader than they were on any of my internal card readers in my portable computers or the USB 2.0 external reader I used to use. When I upgraded to Class 10 cards, I saw very little speed increase with the older readers but a dramatic increase with the new internal reader.
Well we all have our rathers, but this thread is about finding a solution for the OP's issue, not a debate on which is the better transferring methods.

BTW my Nikon is a D800E, which is also USB 3.0.

Anyway back on point.

Thanks.
The OP's issue is not being able to transfer via USB from Canon cameras. While not a total solution, pulling the card is a solution that's better than nothing or can serve until a proper solution is found. A more extreme alternative solution would be to use Wi-Fi enabled camera cards. Those allow downloading images from the camera without a cable via Wi-Fi. Sadly, they are expensive (which is why I hesitated to mention them).
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29 May 2013   #17
sygnus21

Windows 10 Pro
 
 

And that was suggested; however, the debate about which method is better is not applicable here.

Also, even if the card reader worked it still doesn't address the main issue... why the Canon cameras are having issues with USB, while the others are not.
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29 May 2013   #18
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
And that was suggested; however, the debate about which method is better is not applicable here.

Also, even if the card reader worked it still doesn't address the main issue... why the Canon cameras are having issues with USB, while the others are not.
The answer is in the Menu of the individual cameras, I'm sure!
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29 May 2013   #19
sygnus21

Windows 10 Pro
 
 

Care to elaborate since you're so sure?

I don't have my camera in front of me at the moment but I don't remember any USB settings in any of the menus. Not even my Coolpix has it. Just plug and go.
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29 May 2013   #20
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
Care to elaborate since you're so sure?
See my post #6!
Oh dear - I do hope it works - I feel I have burnt my boats here - can't wait for the OP to try the idea!
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 Canon Digital Cameras - USB Drivers Do Not Work Through Reboots




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