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Windows 7: Canon Digital Cameras - USB Drivers Do Not Work Through Reboots

29 May 2013   #21
sygnus21

Windows 10 Pro
 
 

Well that's provided the camera's have such a setting. I know mine don't, but than this is a new Nikon. And I obviously can't speak for Canon.

Anyway it would be nice if the OP let us know which suggestions he tried and didn't try.

Out.


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29 May 2013   #22
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
WindowsStar
Have you tried the "chnge the communication parameter from "PC" to "print/PTP" idea?
Not yet, I had to give my test camera back to the user because they use it daily for their job. I have another one coming from another user tomorrow, such a hassle. -WS
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29 May 2013   #23
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Everyone, yes a card reader is an option and we do have some users using them as a stop gap. However we would like the cameras to just work, because everyone shares computers, hard to have them all go to 5, 6, 7 or 8 machines that have the readers on them. Plus I would then have to write an SOP for desktop support to make sure if the computer is swapped out the reader STAYS!. UGH!
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29 May 2013   #24
aem

Windows 7 Ultimate 64Bit
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
Quote   Quote: Originally Posted by aem View Post
Surely it's the the incompatible driver that the pc current have in Cache. I know you said you do not use any software (Utility) but it may prove to be the missing link.

When you allow Windows to search and install drivers it's usually from Cache.

I'd say install the Canon Utility and see what happens.
I don't think it is a non compatible driver as Sony and Nikon work OK so why would MS install a non campatible driver for Canon? Canon have confirmed that they have not neede to produce a new driver for Windows 7!
MS offers generic drivers and whilst it works, it might not be adequate. Hence i said to use the third party driver & utility.
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30 May 2013   #25
jimbo45

Linux CENTOS 7 / various Windows OS'es and servers
 
 

Hi there
I have 3 decent Canon Pro DSLR's and have no problem with them either on Windows 7 or Windows 8.
(I do quite a few photo gigs at a pro level --more and more now as I'm virtually retired from Engineering / Computer projects now).

If I had my time over again - while I enjoyed what I did I think looking back I would have loved to have been a full time PRO shooter. !!! I find it's great now I have more time and the modern equipment brings back the PHOTOGRAPHY to the shooter again without having to worry too much about the technical issues. You can spend your time in creating and composing the shot which is what you are paid for.

PRO shooting is as far away from snapping with mobile phone cameras as you can imagine --and it's huge fun too).

Could you state the model(s) of the Canon camera(s) that are giving the problem.

Mine are EOS 5d MK II (Didn't think upgrade to MK III was worth the extra)
EOS 1D MK IV (two copies).

Can't afford (yet) the fabulous 1D X (well when I win the lottery !!).

None of these have any problem -- and I shoot tethered a lot of the time too.

For my remote handling I use this product - very good indeed. BTW it lists all the drivers etc for a HUGE range of Canon DSLR's. Canon's Software is usually TERRIBLE (Photoshop etc far better even for RAW processing). I love their cameras but HATE the software. !!!!

http://breezesys.co.uk/DSLRRemotePro/features.htm

Cheers
jimbo
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30 May 2013   #26
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Jimbo
Just out of interest, how do you transfer the images from the cameras to the PC?
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30 May 2013   #27
jimbo45

Linux CENTOS 7 / various Windows OS'es and servers
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
Hi Jimbo
Just out of interest, how do you transfer the images from the cameras to the PC?
Hi there
The remote capture software does it just fine -- otherwise I just use a card reader or even the USB connection. Depends on whether the camera(s) is /are actually tethered to the PC.

Cheers
jimbo
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30 May 2013   #28
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by jimbo45 View Post
Quote   Quote: Originally Posted by mitchell65 View Post
Hi Jimbo
Just out of interest, how do you transfer the images from the cameras to the PC?
Hi there
The remote capture software does it just fine -- otherwise I just use a card reader or even the USB connection. Depends on whether the camera(s) is /are actually tethered to the PC.

Cheers
jimbo
Hi Jimbo
please could you look at one of your cameras that you can connect to the PC via a USB cable and look at the menu like this;
menu > the last icon > communication > and see if it is set to PC or print/ptp?
Thanks
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30 May 2013   #29
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
WindowsStar
Have you tried the "chnge the communication parameter from "PC" to "print/PTP" idea?
Update: Cannot find these settings on the 2 Canons I have in the office. So there effectively no testing this idea.
My System SpecsSystem Spec
30 May 2013   #30
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Update: UAC disabled/enabled no difference.

New Information: Cycling through all the USB ports on Dell 7010, Dell 790 and Dell 6530 every port works once until you reboot the computer. Deleting the registry keys for the Canon Camera will allow you to start all over and the camera works until you reboot, pick a new port and the camera works until you reboot.

Some of the machines were missing Windows Updates (as a test) and others were current. All machines have been brought up to date and all still have the same problem.

Also setup a machine that is bare, basically only the OS (Windows 7 Enterprise) and Office 2010, no other software etc. That machine still has the same issues.

Note: Does not matter if you are a Standard Local User, Local Administrator, Standard Domain User, Domain Administrator, Restricted Domain User, or a Limited Domain Administrator. Typically the Local Administrator account can do EVERYTHING so we know this is not a permissions issue. -WS
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 Canon Digital Cameras - USB Drivers Do Not Work Through Reboots




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