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Windows 7: Canon Digital Cameras - USB Drivers Do Not Work Through Reboots

31 May 2013   #41
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Computer off the domain, as in never connected to the domain, acts the same. Cannot see the cameras pictures (storage) after reboot. AHHHHH! Any other ideas? -WS


My System SpecsSystem Spec
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31 May 2013   #42
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by Josea View Post
OP When you recently tested the machine with 7 and Office 2010 did you test for the issue before it was joined to the domain?
Tried this, unfortunately it acts the same, no access to camera after reboot. -WS
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31 May 2013   #43
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by WindowsStar View Post
Updates: We now have a brand new Canon PowerShot SX50 HS for testing. Bad news it does the same thing.

Loaded the Canon software for both cameras, no drivers seem to be installed and does not fix the problem. <== Thanks for the idea. -WS
I presume you had the AC Adapter connected and switched on when you tested the USB connection? My Canon wont connect unless the AC power is on!
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31 May 2013   #44
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'm not giving up on this. Here's my latest find:
http://www.canon.co.uk/Support/Consu...age=1&type=faq
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02 Jun 2013   #45
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
Quote   Quote: Originally Posted by WindowsStar View Post
Updates: We now have a brand new Canon PowerShot SX50 HS for testing. Bad news it does the same thing.

Loaded the Canon software for both cameras, no drivers seem to be installed and does not fix the problem. <== Thanks for the idea. -WS
I presume you had the AC Adapter connected and switched on when you tested the USB connection? My Canon wont connect unless the AC power is on!
Humm Nope, No AC Adaptor with the camera, must be extra. This camera acts the same as all Canon's works correctly per USB port until reboot. Software install does not add drivers nor did it fix the problem of re-gaining access to the camera. (Someone suggested software install added drivers)

Re-imaged machine and camera works, installed software while camera works, and software and camera work. Once the machine is rebooted camera stops working and the software can no longer access camera.
My System SpecsSystem Spec
02 Jun 2013   #46
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
I'm not giving up on this. Here's my latest find:
PowerShot SX50 HS
This does work, however once you reboot, the camera stops working. If only the camera would stick and work permanently. I noticed in the registry that Canon creates some bizarre entries, unlike the other camera's. Wonder if this is really the problem. I noticed that Windows 7 Home creates the correct keys ?? Wondering what is different from Windows 7 Home and Windows 7 Enterprise/Ultimate. UGH! -WS
My System SpecsSystem Spec
03 Jun 2013   #47
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by WindowsStar View Post
Quote   Quote: Originally Posted by mitchell65 View Post
I'm not giving up on this. Here's my latest find:
PowerShot SX50 HS
This does work, however once you reboot, the camera stops working. If only the camera would stick and work permanently. I noticed in the registry that Canon creates some bizarre entries, unlike the other camera's. Wonder if this is really the problem. I noticed that Windows 7 Home creates the correct keys ?? Wondering what is different from Windows 7 Home and Windows 7 Enterprise/Ultimate. UGH! -WS
I'm afraid I am the wrong person to ask about Registry Keys. Whether you are on Win 7 Home or Ultimate shouldn't make any difference. I'm lost i'm afraid. You would think though, as you have a number of Canon cameras and therefore have invested quite heavily into the Company that they would be a bit more forthcoming. I wonder if you listed the Canon Cameras you have a put a total value to them and went back to Canon pointing out your financial commitment they would give some more thought to the problem. Worth a try perhaps!
My System SpecsSystem Spec
03 Jun 2013   #48
sygnus21

Windows 10 Pro
 
 

Well I can tell you it's not a Windows 7 / Canon Camera compatibility issue as there are plenty using Window 7 and Canon cameras.

That said, it is weird that the OP is having issues with a multitude of Canon cameras under Win 7
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04 Jun 2013   #49
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
Well I can tell you it's not a Windows 7 / Canon Camera compatibility issue as there are plenty using Window 7 and Canon cameras.
True but I think you wil find that most users take the card out of the camera and use a card reader. This is much the quickest way for most uers as even if you get the transfer by USB working it takes about three or four times as long to transfer a single photo compared to the card reader approach.(And that's providing you can remember where you put the USB cable!)
Problem is the USB Transfer way is the one that suits the OP best in a corporate environment!
My System SpecsSystem Spec
04 Jun 2013   #50
sygnus21

Windows 10 Pro
 
 

The point is it's not a compatibility issue between Win 7 and Canon.

Removing the card from the camera is a completely different topic, and has nothing to do with the issue at hand. And for the record, I don't remove my card from the camera. And if you look around some photo sites like dpreview.com, it's basically 50/50.

But regardless the percentage, it's not the solution the OP seeks, nor does it solve the problem.... why are the Canon cameras having issues with USB while the others are not?
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 Canon Digital Cameras - USB Drivers Do Not Work Through Reboots




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