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Windows 7: Canon Digital Cameras - USB Drivers Do Not Work Through Reboots

04 Jun 2013   #51
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have been working on the assumption that it is a compatibility issue wuth Windows 7 as the USB connection worked fine for all the Canon cameras when the PC's had Windows XP installed.
I agree that using the card is not a solution for this OP, that topic was only raised as so many Canon users have the same problem and they seem to use a card reader and forget the USB.
As you say
Quote:
why are the Canon cameras having issues with USB while the others are not?
Have you any ideas as to a solution? I can't think of any more things to try!


My System SpecsSystem Spec
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04 Jun 2013   #52
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
Quote   Quote: Originally Posted by WindowsStar View Post
Quote   Quote: Originally Posted by mitchell65 View Post
I'm not giving up on this. Here's my latest find:
PowerShot SX50 HS
This does work, however once you reboot, the camera stops working. If only the camera would stick and work permanently. I noticed in the registry that Canon creates some bizarre entries, unlike the other camera's. Wonder if this is really the problem. I noticed that Windows 7 Home creates the correct keys ?? Wondering what is different from Windows 7 Home and Windows 7 Enterprise/Ultimate. UGH! -WS
I'm afraid I am the wrong person to ask about Registry Keys. Whether you are on Win 7 Home or Ultimate shouldn't make any difference. I'm lost i'm afraid. You would think though, as you have a number of Canon cameras and therefore have invested quite heavily into the Company that they would be a bit more forthcoming. I wonder if you listed the Canon Cameras you have a put a total value to them and went back to Canon pointing out your financial commitment they would give some more thought to the problem. Worth a try perhaps!
Yup, we have called Canon many times, no luck so far they keep pushing it off on our computers are not configured correctly. I am beginning to think it maybe Windows 7 Enterprise problem there must be some difference there. Looks like all of our Techs home computers work just fine. Windows 7 Home Premium, Windows 7 Pro and Windows 7 Ultimate are all the versions everyone has at home. We had everyone take home a camera over the last few days and try to make it NOT work. All cameras worked at home. -WS
My System SpecsSystem Spec
04 Jun 2013   #53
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
Well I can tell you it's not a Windows 7 / Canon Camera compatibility issue as there are plenty using Window 7 and Canon cameras.

That said, it is weird that the OP is having issues with a multitude of Canon cameras under Win 7
I agree, I sent a bunch of cameras home with our techs to test and all cameras worked in their homes. Windows 7 Home, Windows 7 Pro and Windows 7 Ultimate all work. So far it is only these work computers and they are all running Windows 7 Enterprise. Somehow there must be a difference. -WS
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04 Jun 2013   #54
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by sygnus21 View Post

But regardless the percentage, it's not the solution the OP seeks, nor does it solve the problem.... why are the Canon cameras having issues with USB while the others are not?
That is the million dollar question.
My System SpecsSystem Spec
04 Jun 2013   #55
aem

Windows 7 Ultimate 64Bit
 
 

What installs the device to the machine? What detects the USB connection?
All roads point to driver either USB mono driver or Canon driver/ utility. If it was the correct drivers windows will not have issues remembering an detecting the device after reboot. Sometimes the incorrect drivers are store on the machine and and these get loaded each time. I've had experience with Canon all in 1 devices. They are very drivers and software orientated.
My System SpecsSystem Spec
04 Jun 2013   #56
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by aem View Post
What installs the device to the machine? What detects the USB connection?
All roads point to driver either USB mono driver or Canon driver/ utility. If it was the correct drivers windows will not have issues remembering an detecting the device after reboot. Sometimes the incorrect drivers are store on the machine and and these get loaded each time. I've had experience with Canon all in 1 devices. They are very drivers and software orientated.
These are Canon cameras, not printers or scanners. And check out these posts...

Quote   Quote: Originally Posted by WindowsStar View Post
Quote   Quote: Originally Posted by sygnus21 View Post
Well I can tell you it's not a Windows 7 / Canon Camera compatibility issue as there are plenty using Window 7 and Canon cameras.

That said, it is weird that the OP is having issues with a multitude of Canon cameras under Win 7
I agree, I sent a bunch of cameras home with our techs to test and all cameras worked in their homes. Windows 7 Home, Windows 7 Pro and Windows 7 Ultimate all work. So far it is only these work computers and they are all running Windows 7 Enterprise. Somehow there must be a difference. -WS
Quote   Quote: Originally Posted by WindowsStar View Post
I am beginning to think it maybe Windows 7 Enterprise problem there must be some difference there.
With that, we know it's not a Windows 7 /Canon camera compatibility issue per se.

However, it "could" be something to do with Enterprise and the way it manages stuff. But that seems a far off shot in the dark. To me, Windows 7 is Windows 7 is Windows 7, driver wise but...

And to answer an earlier question.... and this point in time, I'm completely lost as to a solution.
My System SpecsSystem Spec
04 Jun 2013   #57
aem

Windows 7 Ultimate 64Bit
 
 

Cannon devices cameras or printers/scanners.

The OS has nothing to do with the device drivers or hardware. Please do not discount drivers if you do not know exactly what drivers are. More or less they are .dlls files which if there are one single of these .dlls files missing or no compatible they will cause problems somewhere down the line.

OP, have you tried Vista drivers?
My System SpecsSystem Spec
04 Jun 2013   #58
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by aem View Post
Cannon devices cameras or printers/scanners.

The OS has nothing to do with the device drivers or hardware. Please do not discount drivers if you do not know exactly what drivers are. More or less they are .dlls files which if there are one single of these .dlls files missing or no compatible they will cause problems somewhere down the line.

OP, have you tried Vista drivers?
Perhaps you should go through this thread before telling us what to discount or not. You might see that a myriad of ideas have been suggested.

And it's not like I we have no clue. But hey, if you can do better, than by all means. I'm sure the OP would appreciate it.

Later.
My System SpecsSystem Spec
04 Jun 2013   #59
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by aem View Post
Cannon devices cameras or printers/scanners.

The OS has nothing to do with the device drivers or hardware. Please do not discount drivers if you do not know exactly what drivers are. More or less they are .dlls files which if there are one single of these .dlls files missing or no compatible they will cause problems somewhere down the line.

OP, have you tried Vista drivers?
We are not using any OEM drivers, all drivers are built into Windows 7. The driver is the same driver used for all cameras, Nikon, Canon, Sony, etc. -WS
My System SpecsSystem Spec
05 Jun 2013   #60
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by sygnus21 View Post

With that, we know it's not a Windows 7 /Canon camera compatibility issue per se.

However, it "could" be something to do with Enterprise and the way it manages stuff. But that seems a far off shot in the dark. To me, Windows 7 is Windows 7 is Windows 7, driver wise but...

And to answer an earlier question.... and this point in time, I'm completely lost as to a solution.
I agree with Windows is Windows is Windows but this issues is so bizarre I am beginning to wonder.
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 Canon Digital Cameras - USB Drivers Do Not Work Through Reboots




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