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Canon Digital Cameras - USB Drivers Do Not Work Through Reboots
Hey everyone it has been quite a while since I have had to post a question for help but I have run across and issue we cannot seem to solve. Please read carefully as I will try to provide as much detail as possible.
All systems are Dell or HP many different models and footprints spanning over 5 years; so we do not believe it is a hardware issue.
All systems are running:
Windows 7 Enterprise 64bit
4GB to 32GB Ram
USB 2.0 and USB 3.0 ports or only USB 2.0 ports
Almost all have no floppy drive
Almost all have DVD R/W drives but some have none
Many Keyboard and Mouse configurations
Some PS/2 type
Some USB Hardwire
Some USB Wireless
Some USB Bluetooth
Most do not have USB or parallel directly attached printers. All do have Network Printing from a common Windows Server 2008 R2 Print Server(s)
Over the years we standardized on Canon digital cameras (still pictures). We have purchased cameras for 8 years and have many different Canon models. We also have a few Sony digital and Nikon digital cameras.
Here is the problem:
All cameras no matter the make or brand worked perfectly in Windows XP Corporate. In fact many of the machines were running Windows XP Corporate were converted to Windows 7 because they are new machines completely capable of running Windows 7 and do have the stickers on them indicating such. Since we have converted a large amount of systems (approximately 2000) to Windows 7 Enterprise all the Canon digital cameras do not work. Nikon or Sony’s have no problems. Selecting one computer that is using a Canon digital (not working) and swapping it with a Nikon or Sony everything works correctly, in many ways eliminating the computer hardware as a problem.
Canon’s not working details:
By not working we mean you have no access to the pictures on the camera through the USB port. Why? Because the driver has the yellow exclamation point in the device drivers list.
The fix (that does not work):
How to fix the yellow exclamation point in device drivers:
Log on as Local Administrator or Domain Administrator, and remove the driver, reboot, log on as Local Administrator or Domain Administrator and let the system re-discover the camera and install the driver. The camera will now work perfectly. You log off as Administrator and let the user (standard user with restrictions and domain polices) and the camera works perfectly.
The catch:
Once you reboot the computer the camera no longer works. Even if you log on as Local Administrator or Domain Administrator the camera does not work. For some reason Windows 7 changes the driver to the yellow exclamation point indicating the device is not working. They only way to get it to work is to log on as Local Administrator or Domain Administrator uninstall the driver and reboot, log on as Local Administrator or Domain Administrator and letting it re-install the driver. The computer and the camera will work perfectly as long as the computer is not rebooted.
Note: All other digital cameras work correctly so far.
Anyone have ideas on how to fix this so the driver stays active through reboots?
Thanks -WS