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Windows 7: Canon Digital Cameras - USB Drivers Do Not Work Through Reboots


28 May 2013   #1

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 
Canon Digital Cameras - USB Drivers Do Not Work Through Reboots

Hey everyone it has been quite a while since I have had to post a question for help but I have run across and issue we cannot seem to solve. Please read carefully as I will try to provide as much detail as possible.

All systems are Dell or HP many different models and footprints spanning over 5 years; so we do not believe it is a hardware issue.

All systems are running:

Windows 7 Enterprise 64bit
4GB to 32GB Ram
USB 2.0 and USB 3.0 ports or only USB 2.0 ports
Almost all have no floppy drive
Almost all have DVD R/W drives but some have none
Many Keyboard and Mouse configurations
Some PS/2 type
Some USB Hardwire
Some USB Wireless
Some USB Bluetooth
Most do not have USB or parallel directly attached printers. All do have Network Printing from a common Windows Server 2008 R2 Print Server(s)

Over the years we standardized on Canon digital cameras (still pictures). We have purchased cameras for 8 years and have many different Canon models. We also have a few Sony digital and Nikon digital cameras.

Here is the problem:

All cameras no matter the make or brand worked perfectly in Windows XP Corporate. In fact many of the machines were running Windows XP Corporate were converted to Windows 7 because they are new machines completely capable of running Windows 7 and do have the stickers on them indicating such. Since we have converted a large amount of systems (approximately 2000) to Windows 7 Enterprise all the Canon digital cameras do not work. Nikon or Sony’s have no problems. Selecting one computer that is using a Canon digital (not working) and swapping it with a Nikon or Sony everything works correctly, in many ways eliminating the computer hardware as a problem.

Canon’s not working details:

By not working we mean you have no access to the pictures on the camera through the USB port. Why? Because the driver has the yellow exclamation point in the device drivers list.


The fix (that does not work):

How to fix the yellow exclamation point in device drivers:

Log on as Local Administrator or Domain Administrator, and remove the driver, reboot, log on as Local Administrator or Domain Administrator and let the system re-discover the camera and install the driver. The camera will now work perfectly. You log off as Administrator and let the user (standard user with restrictions and domain polices) and the camera works perfectly.

The catch:

Once you reboot the computer the camera no longer works. Even if you log on as Local Administrator or Domain Administrator the camera does not work. For some reason Windows 7 changes the driver to the yellow exclamation point indicating the device is not working. They only way to get it to work is to log on as Local Administrator or Domain Administrator uninstall the driver and reboot, log on as Local Administrator or Domain Administrator and letting it re-install the driver. The computer and the camera will work perfectly as long as the computer is not rebooted.

Note: All other digital cameras work correctly so far.

Anyone have ideas on how to fix this so the driver stays active through reboots?

Thanks -WS


My System SpecsSystem Spec
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28 May 2013   #2

Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by WindowsStar View Post
Nikon or Sony’s have no problems. Selecting one computer that is using a Canon digital (not working) and swapping it with a Nikon or Sony everything works correctly, in many ways eliminating the computer hardware as a problem.

Canon’s not working details:

By not working we mean you have no access to the pictures on the camera through the USB port. Why? Because the driver has the yellow exclamation point in the device drivers list.
Hi WindowStar,

Reading this, and seeing that the Sonys and Nikons are working, and the fact that the Canon drivers go haywire upon reboot seriously sounds like a driver issue. The other being camera compatibility.

With that, a few questions...

1 - Have you looked to Canon to see if there are any new(er) drivers out?

2 - Are these various Canon models, or just particular model? I know you say you have different models, but...

3 - Are you using any kind of Nikon or Canon software to transfer the files? Example, I have a Nikon DSLR and I use Nikon's View NX2 with no issues.

4 - How old are these cameras? It could be a compatibility issue, especially since you say these cameras were being used under XP. Just a thought though.

The biggest thing is the check Canon's site for the latest drivers for the camera(s).
My System SpecsSystem Spec
28 May 2013   #3

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
Quote   Quote: Originally Posted by WindowsStar View Post
Nikon or Sonyís have no problems. Selecting one computer that is using a Canon digital (not working) and swapping it with a Nikon or Sony everything works correctly, in many ways eliminating the computer hardware as a problem.

Canonís not working details:

By not working we mean you have no access to the pictures on the camera through the USB port. Why? Because the driver has the yellow exclamation point in the device drivers list.
Hi WindowStar,

Reading this, and seeing that the Sonys and Nikons are working, and the fact that the Canon drivers go haywire upon reboot seriously sounds like a driver issue. The other being camera compatibility.

With that, a few questions...

1 - Have you looked to Canon to see if there are any new(er) drivers out?

2 - Are these various Canon models, or just particular model? I know you say you have different models, but...

3 - Are you using any kind of Nikon or Canon software to transfer the files? Example, I have a Nikon DSLR and I use Nikon's View NX2 with no issues.

4 - How old are these cameras? It could be a compatibility issue, especially since you say these cameras were being used under XP. Just a thought though.

The biggest thing is the check Canon's site for the latest drivers for the camera(s).
Thanks for the help.

#1 Answer: Yes we did, there are no drivers and Canon USA states there are none needed, the OS takes care of everything, we have called them several times.
#2 Answer: The Canon's are every model within the last 8 years, some only 6 months old.
#3 Answer: No software at all, that is the beauty of the Canons no software was ever needed. No software used for the Nikon's or the Sony's as well just plug-n-play .
#4 Answer: All the cameras are from 6 months to 8 years old. Does not matter if it is old or new they all act the same.

If you have any other ideas please feel free to post, even if you don't think it is important it may lead to the solution. Again Thank you. -WS
My System SpecsSystem Spec
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28 May 2013   #4

Windows 8.1 Pro
 
 

Well, I don't have anything right now. It definitely sounds like a driver issue. And it's strange it's only happening with the Canon camera's only; again, definitely sounds like a driver.

Anyway I'm sure Canon has a free program similar to Nikon's ViewNX2, which comes packaged with every Nikon Digital camera. Have you looked to see if Canon has something similiar, and given it a try on at least one PC? This way you could see if that works. And since it should include a driver, it should tell you if it's definitely a driver issue.

Again, just a thought.
My System SpecsSystem Spec
29 May 2013   #5

Windows 7 Home Premium 64bit
 
 

You ask for any idea ... LOL When I used to setup computers for a local utility we set up all users as local admin and gave full rights to all files and folders on the drive where windows was installed. I can not remember running into any issues like this but we had our share of viruses and people saving user data in weird locations. I know that you can not & should not do this now, but my point is it may be some permission issue.
My System SpecsSystem Spec
29 May 2013   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

WindowsStar
I read this thread and a bell rang. Searched through my notes and found this "You have to change the communication parameter from "PC" to "print/PTP".
Can't remeber how to do it but it must have worked otherwise I wouldn't have kept the note!
EDIT:
Have now found this "change the setting in menu > the last icon > communication > change from PC to print/ptp"
The menu referred to is the menu on the actual camera!
I've got a feeling this could be the answer - fingers crossed!
My System SpecsSystem Spec
29 May 2013   #7
aem

Windows 7 Ultimate 64Bit
 
 

Surely it's the the incompatible driver that the pc current have in Cache. I know you said you do not use any software (Utility) but it may prove to be the missing link.

When you allow Windows to search and install drivers it's usually from Cache.

I'd say install the Canon Utility and see what happens.
My System SpecsSystem Spec
29 May 2013   #8

Win 7 Ultimate 64 bit
 
 

Since I never cared for Canon's camera software (to put it mildly), I've always just pulled the SD card from camera and plugged it into a reader (either internal or external, depending on the computer I had at the time) and copied the photos to a folder on the computer. Once I was confident I had the photos securely on my computer and backed up, I would put the card back into to the camera to erase the photos. Besides not needing Canon's software to download my pictures, I didn't need to horse around with a USB cable and I didn't run down my camera's batteries any since the camera stayed off while the card was removed. The transfer was also faster that way.
My System SpecsSystem Spec
29 May 2013   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by aem View Post
Surely it's the the incompatible driver that the pc current have in Cache. I know you said you do not use any software (Utility) but it may prove to be the missing link.

When you allow Windows to search and install drivers it's usually from Cache.

I'd say install the Canon Utility and see what happens.
I don't think it is a non compatible driver as Sony and Nikon work OK so why would MS install a non campatible driver for Canon? Canon have confirmed that they have not neede to produce a new driver for Windows 7!
My System SpecsSystem Spec
29 May 2013   #10

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Since I never cared for Canon's camera software (to put it mildly), I've always just pulled the SD card from camera and plugged it into a reader (either internal or external, depending on the computer I had at the time) and copied the photos to a folder on the computer. Once I was confident I had the photos securely on my computer and backed up, I would put the card back into to the camera to erase the photos. Besides not needing Canon's software to download my pictures, I didn't need to horse around with a USB cable and I didn't run down my camera's batteries any since the camera stayed off while the card was removed. The transfer was also faster that way.
Canon's software for downloading from a webcam is very good but as you say it is easier to remove the card on a DLSR camera but bear in mind this is a largish company here with what sounds like dozens of Canon Cameras. It would mean having a card reader on every PC and it may well be that general users cannot load data from a CD or card. Many networks are set up to discourage users from loading up their own data and images, especially images if you get my drift
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 Canon Digital Cameras - USB Drivers Do Not Work Through Reboots




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