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Windows 7: CD Drive not recognizing any CD.


04 Jun 2013   #1

Windows 7 Home Premium 64bit
 
 
CD Drive not recognizing any CD.

My computer won't recognize any CD or DVD I put in. Won't even come up in My Computer
I tried a few Fix-It programs that were suggested in a similar thread, but they couldn't seem to locate the problem. After looking into Computer Management I came up with this message.
Any suggestions?
Quote:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)


My System SpecsSystem Spec
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04 Jun 2013   #2
Microsoft MVP

Windows 8.1 Pro with Media Center 64 bit
 
 

I think what you have to do is delete the upper and lower filters values in the registry.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
My System SpecsSystem Spec
06 Jun 2013   #3

Windows 7 Home Premium 64bit
 
 

Thanks for replying! I followed the instructions on the link that you gave and they worked well for the most part, until I realized that I didn't have the lower filter. After deleting the upper filter I restarted the computer and it worked. I'm not 100% sure how or why this happened, but I'm glad it worked without having to go through pain.
My System SpecsSystem Spec
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06 Jun 2013   #4
Microsoft MVP

Windows 8.1 Pro with Media Center 64 bit
 
 

The missing lower filter value may be why it didn't work. I do believe windows will recreate those entries. Have a look and see if they are both there now. Oh, I'm glad it worked for you.
My System SpecsSystem Spec
16 Jun 2013   #5

Windows 7 Home Premium 64bit
 
 

My drive still works, but it still doesn't have the lower filter. The upper filter is there again.
Perhaps my drive doesn't need a lower filter and the upper one corrupted somehow?
My System SpecsSystem Spec
16 Jun 2013   #6
Microsoft MVP

Windows 8.1 Pro with Media Center 64 bit
 
 

Who knows, well I for one don't know. Its working and that's what matters.
My System SpecsSystem Spec
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 CD Drive not recognizing any CD.




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