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#1
Bluetooth USB receiver causing startup & shutdown issues on Windows 7
I have a new Acer Aspire V3-571 laptop with Windows 7 x64. Yesterday I bought a GPS receiver (Qstarz 818XT). It has a wireless Bluetooth adapter just like a keyboard/mouse adapter. I noticed that my laptop was having issues shutting down. I would tell it to shut down, and a few hours later the laptop would still be busy shutting down. I manually shut it down, and when I started it again there was a notification that a crash dump had been created. It also had issues starting up. I found that these problems stopped as soon as I removed the Bluetooth USB receiver from the USB port.
I checked the event logs, and they show numerous errors related to the bluetooth device. Always two identical warnings followed by an error.
The warning is: Event 3, BTHUSB - A command sent to the adapter has timed out. The adapter did not respond.
The error is: Event 17, BTHUSB - The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
If I go to devices and printers, this is the information that it shows regarding the Bluetooth USB reciever.
broadcom 2046 bluetooth 2.1 usb uhe dongle
Device Type: Bluetooth Radios
Manufacturer: Broadcom
Location: Location 0 (Port_#0003.Hub_#0002)
Driver Version: 6.5.1.2600 (Date - 3/16/2012)
I have also run the diagnostic tool and attached the .zip file