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Windows 7: ricoh networked printer drivers not available for win 7 pro - help

09 Jun 2013   #1
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 
ricoh networked printer drivers not available for win 7 pro - help

Hi all,

I have upgraded a clients computer systems from xp pro to win 7 pro (x64). Everything has run smoothly except for a Ricoh multi-function networked printer which the company lease.

When installing the printer which the computers sees. Windows 7 fails to load the drivers for the printer (printer is a ricoh aficio mpc 2800)

I have contacted the lease company but they seem dis-interested as the support package has not been purchased.

I have downloaded the drivers (PCL 6 drivers) from the website http://www.ricoh-support.com/enduser...1-5ba95d44734f

but unable to find any exe. files to action the process or install.

I have directed win 7 to load the drivers from the download but when selecting the file it fails to pick up on any of the docs in the downloaded file.

can anyone advise or help with this?

Please note that there is no server involved. The company has 2 computers linked using a standard switch.

thanks
andrew


My System SpecsSystem Spec
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09 Jun 2013   #2
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi ascomputers , The pcl 6 driver you downloaded was an .exe file r59622en.exe which should automatically install try redownloading the file , It may have gotten corrupted
My System SpecsSystem Spec
09 Jun 2013   #3
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

hi pebbly,

thanks for the reply. yes it is an exe. file but only for extraction purposes. once you extract the files there are no .exe files extracted.


Attached Thumbnails
-ricoh-extraction-file-jpeg.jpg  
My System SpecsSystem Spec
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09 Jun 2013   #4
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi ascomputers , When I click on the .exe file it starts to load the drivers on to the system automatically ,Very strange
My System SpecsSystem Spec
09 Jun 2013   #5
maxie

windows 7 home 64bit
 
 

My System SpecsSystem Spec
09 Jun 2013   #6
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Good Find maxie
My System SpecsSystem Spec
09 Jun 2013   #7
maxie

windows 7 home 64bit
 
 

Cheers pebbly
My System SpecsSystem Spec
09 Jun 2013   #8
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

hi,

thanks for the replies but no joy. Still runs a .exe extraction and then no .exe files on extraction. I just don't get what all the .dl files etc are for with no run file.
My System SpecsSystem Spec
09 Jun 2013   #9
ascomputers

Windows 7 Professional / Windows 8 Pro
 
 

see attached files for details on extraction


Attached Thumbnails
-ricoh-extraction-file-jpeg.jpg  
Attached Images
    
My System SpecsSystem Spec
09 Jun 2013   #10
maxie

windows 7 home 64bit
 
 

Sorry about that i will have another dig around and see what i can find
My System SpecsSystem Spec
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 ricoh networked printer drivers not available for win 7 pro - help




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