Solved Notebook HP touchsmart tm2-2050ep error driver touchsmart

A

anofake

New member
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Location
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Hello, I am Portuguese and I have a driver problem with my computer.


Computer Information (HP):

Model: Notebook PC HP TouchSmart tm2-2050e
Operating System: Windows 7 64bit (service pack 1)
Version bios: f.25
antivirus: avast free
Maintenance: ccleaner and Advanced SystemCare Pro
Update drivers: ma-config and SlimDrivers

informa%25C3%25A7oes%2520do%2520meu%2520outro%2520computador%25201.jpg


informa%25C3%25A7oes%2520do%2520meu%2520outro%2520computador%25202.jpg


informa%25C3%25A7oes%2520do%2520meu%2520outro%2520computador%25203.jpg


informa%25C3%25A7oes%2520do%2520meu%2520outro%2520computador%25204.jpg


The problem is as follows:

The hard drive was in trouble, so it was replaced.

Then I put the windows 7 again.

And there was no problem, until the driver (s) touch (touchsmart) does not work.

informa%25C3%25A7oes%2520do%2520meu%2520outro%2520computador%2520dos%2520drivers%25201.jpg


informa%25C3%25A7oes%2520do%2520meu%2520outro%2520computador%2520dos%2520drivers%25202.jpg


informa%25C3%25A7oes%2520do%2520meu%2520outro%2520computador%2520dos%2520drivers%25203.jpg


I've done:

I tested it with my finger and pen hit the computer screen.

I went to HP's download page all available drivers for my computer, did not work.

Update drivers with the program ma-config and SlimDrivers not resulted.

informa%25C3%25A7oes%2520do%2520meu%2520outro%2520computador%2520dos%2520drivers%25204.jpg


informa%25C3%25A7oes%2520do%2520meu%2520outro%2520computador%2520dos%2520drivers%25207.jpg


informa%25C3%25A7oes%2520do%2520meu%2520outro%2520computador%2520dos%2520drivers%25205.jpg


informa%25C3%25A7oes%2520do%2520meu%2520outro%2520computador%2520dos%2520drivers%25206.jpg


Link all the information from my computer:
Configuração Resumo

Link information about my dxdiag (hosted on google docs / drive):
https://docs.google.com/file/d/0B1iZT1XMlfYVLXFsd0d2WWw4VWc/edit?usp=sharing


Sorry about the spelling mistakes.

And please, help me.

Thank you.
 
Last edited by a moderator:

My Computer My Computer

At a glance

windows 7 64 bits4gb
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
windows 7 64 bits
Memory
4gb
Antivirus
avast
Browser
google chrome
Hi there .... I understand your touch screen is not working .... Is the touch-pad working though ? Is there any errors in the Device manager ? .... Which Drivers did you download from the HP web site ? .... Did you download Drivers from any where else ? ... Also where you able to get Windows activated ?
 

My Computer My Computer

At a glance

windows 7 home 64bitINTEL-CORE I716GB
Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
touch screen is not working.

Is there any errors in the Device manager ?
I do not know it.

Advanced SystemCare>toolbox>disk doctor:
problema%2520no%2520disco%25201.jpg


I clicked:
Restart now and complete analysis (recommend)
The computer restarts, and then do the disk check.
And says no problems found

Link to report (hosting google docs/drive)
https://docs.google.com/file/d/0B1iZT1XMlfYVZk5laG0wcDhYalU/edit?usp=sharing
 

My Computer My Computer

At a glance

windows 7 64 bits4gb
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
windows 7 64 bits
Memory
4gb
Antivirus
avast
Browser
google chrome
Hi there .... You need to download the Wacom Digitizer Pen Driver ..... From the HP web site
 

My Computer My Computer

At a glance

windows 7 home 64bitINTEL-CORE I716GB
Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome

My Computer My Computer

At a glance

windows 7 64 bits4gb
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
windows 7 64 bits
Memory
4gb
Antivirus
avast
Browser
google chrome
Hi there .... Download the HP Support Assistant .... That should help you troubleshoot your problem ... Besides the touchscreen not working .... Is every thing else working proper ?
 

My Computer My Computer

At a glance

windows 7 home 64bitINTEL-CORE I716GB
Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome

My Computer My Computer

At a glance

windows 7 home 64bitINTEL-CORE I716GB
Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
I will make this option
Many thanks for the help

Ps:
BIOS settings on my computer (version f.25):
Virtualization technology- enabled
Lan power saving- enabled
Fan always- enabled
Action key mode- enabled
Auto boot when ac is plugged in- deactivated
post hotkey delay (sec)- 0
HP quickweb- deactivated
Floppy boot- deactivated
Internal network adapter boot- deactivated
 

My Computer My Computer

At a glance

windows 7 64 bits4gb
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
windows 7 64 bits
Memory
4gb
Antivirus
avast
Browser
google chrome
Have you not found the missing Driver .... By using the HP Assistant
 

My Computer My Computer

At a glance

windows 7 home 64bitINTEL-CORE I716GB
Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
No, is reformat
Best solution, I think
 

My Computer My Computer

At a glance

windows 7 64 bits4gb
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
windows 7 64 bits
Memory
4gb
Antivirus
avast
Browser
google chrome
When did you last do a Reformat .... I am not sure that will help .... I would tend to contact HP Support about your problem
 

My Computer My Computer

At a glance

windows 7 home 64bitINTEL-CORE I716GB
Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
never done formatting, this was the first time
I'll contact HP

ps:
Thank you again
I used google translator to talk to you
 

My Computer My Computer

At a glance

windows 7 64 bits4gb
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
windows 7 64 bits
Memory
4gb
Antivirus
avast
Browser
google chrome
I just wonder did you Install the Chipset Driver from the HP web site ? ... I also used Google to read your posts ...:)
 

My Computer My Computer

At a glance

windows 7 home 64bitINTEL-CORE I716GB
Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
No, but I can download
I downloaded and already installed
What does this driver on the computer ?
 

My Computer My Computer

At a glance

windows 7 64 bits4gb
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
windows 7 64 bits
Memory
4gb
Antivirus
avast
Browser
google chrome
They are used components to talk to each other, and use shared resources..... LIke usb ports etc .... I did notice that you have a unknown Device under your USB devices .... But that could be for the card reader
 

My Computer My Computer

At a glance

windows 7 home 64bitINTEL-CORE I716GB
Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
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