Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: HP Pavilion dv6809wm Laptop Missing CD/DVD drive and PCI Drivers


19 Jun 2013   #1

Windows 7 Professional 32bit
 
 
HP Pavilion dv6809wm Laptop Missing CD/DVD drive and PCI Drivers

Hello, I have been struggling to fix this problem for a very long time now.
I have a HP Pavilion dv6809wm Entertainment Notebook PC that worked fine one day running Windows 7 and now its CD/DVD drive ( E: ) has disappeared, also under device manager, the CD drive disappeared also.

I have updated all the windows updates and it popped up and worked I was soo happy and then next time I restarted computer it disappeared again . I have tried the Microsoft CD/DVD drive help program, No good. I have tried the Upper and Lower registry files, no upper/lower. I even took out the cd drive out of my laptop and plugged it back in, and it's lights work and it opens and closes, but isn't recognized by Windows.

I also have 4 drivers missing, which I have already installed the drivers from the HP driver website for this.
I hav multimedia video controller Driver missing + 3 missing PCI devices. Locations=
PCI bus 2, device 5, function 0
PCI bus 2, device 5, function 4
PCI bus 2, device 5, function 2
PCI bus 2, device 5, function 1

I have the Ricoh Flash Media Driver + many more still installed NVIDIA GeForce 7150M

any help would be awesome, Thanks for your time!


My System SpecsSystem Spec
.

20 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Post your msinfo32 file, I maybe able to help with the PCI device drivers:

To get this:

Start Menu > Type msinfo32 into the Search programs and files box
When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember
Let it finish the process of gathering and saving the system info
Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Or alternatively, you can look them up yourself:

Go to device manager and look for the yellow question mark, then click on each device until you
find the details tab. You are looking for VEN_xxxx and DEV_xxxx
Search using those details on www.pcidatabase.com

For your CD/DVD drive issue, are you able to restore the computer back to a time
before the issue started?

http://www.sevenforums.com/tutorials/700-system-restore.html

Cheers

Dave
My System SpecsSystem Spec
20 Jun 2013   #3

Windows 7 Professional 32bit
 
 

Thanks Dave for replying!

I attached the SystemInfo file, hopefully you can tell whats wrong.

I found the codes for the PCI's but I don't know what to do later,
I already have drivers installed and yet it still shows no driver. So Here's the codes: Thanks a lot for your work.

VENs: 1180, 1180, 1180, 1180
DEVs: 0032, 0043, 0052, 0022

And Also I have installed Vista-then installed all stock drivers. Then I reinstalled Win 7 and installed drivers and Still the CD/DVD still didn't show. So restore doesn't fix it. Bummer. I don't know its weird. I don't have any software for burning disks so that's not the problem..


Attached Files
File Type: zip SysInfo.zip (45.8 KB, 1 views)
My System SpecsSystem Spec
.


21 Jun 2013   #4

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by Bogdinamite View Post
Thanks Dave for replying!

I attached the SystemInfo file, hopefully you can tell whats wrong.

I found the codes for the PCI's but I don't know what to do later,
I already have drivers installed and yet it still shows no driver. So Here's the codes: Thanks a lot for your work.

VENs: 1180, 1180, 1180, 1180
DEVs: 0032, 0043, 0052, 0022

And Also I have installed Vista-then installed all stock drivers. Then I reinstalled Win 7 and installed drivers and Still the CD/DVD still didn't show. So restore doesn't fix it. Bummer. I don't know its weird. I don't have any software for burning disks so that's not the problem..
Well if it is just burning software then I suggest either of these as I have both and used them with no probs.
The Official ImgBurn Website
Free software | CyberLink

The Power2go I find very fast
My System SpecsSystem Spec
21 Jun 2013   #5

Windows 7 Professional 32bit
 
 

No ICit2lol, it's not the CD burning software. Thanks for trying though
My System SpecsSystem Spec
21 Jun 2013   #6

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by Bogdinamite View Post
No ICit2lol, it's not the CD burning software. Thanks for trying though
Nope sorry mate misunderstood the post
My System SpecsSystem Spec
02 Jul 2013   #7

Windows 7 Professional 32bit
 
 

one download of the 5-1 Card reader driver fixed it.
My System SpecsSystem Spec
03 Jul 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Thanks for the feedback. Glad its sorted
My System SpecsSystem Spec
Reply

 HP Pavilion dv6809wm Laptop Missing CD/DVD drive and PCI Drivers




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 08:31 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33