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Windows 7: My graphics driver consistantly crashes


05 Jul 2013   #1

Windows 7 Home Premium 32bit
 
 
My graphics driver consistantly crashes

I have owned this laptop for roughly 6 months now however recently my Laptop screen keeps crashing, refreshing and then displaying the message 'The graphics driver has stopped responding and has recovered'. I currently have an Intel HD Graphics 4000 graphics card. The crashes occur mostly when I play video games, watch videos and move this to fast. Also there are what seems to be dead pixels on my screen but I can mouse over them and they disappear. Help would be appreciated.

My System SpecsSystem Spec
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06 Jul 2013   #2

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by OrganisedMess View Post
I have owned this laptop for roughly 6 months now however recently my Laptop screen keeps crashing, refreshing and then displaying the message 'The graphics driver has stopped responding and has recovered'. I currently have an Intel HD Graphics 4000 graphics card. The crashes occur mostly when I play video games, watch videos and move this to fast. Also there are what seems to be dead pixels on my screen but I can mouse over them and they disappear. Help would be appreciated.

Hi OrganisedMess,

Welcome to Seven forums.

Kindly remove the video drivers from the system and then re-install from this link:

https://downloadcenter.intel.com/Det...+4000&lang=eng

Please try the same and let us know the results.
My System SpecsSystem Spec
08 Jul 2013   #3

Windows 7 Home Premium 32bit
 
 

Thanks, I tried the download which made me realised that my operating system was 32 bit not 64 (Sorry!) but I found the same download but for 32 bit. However when it finished downloading it came up with the error message 'Operating System not supported'. I checked and it does say it supports windows 7 home premium...
My System SpecsSystem Spec
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08 Jul 2013   #4

windows 7 home 64bit
 
 

Hi there ... You need to go to the Acer website and download the Driver for your Intel HD 4000
My System SpecsSystem Spec
09 Jul 2013   #5

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by OrganisedMess View Post
Thanks, I tried the download which made me realised that my operating system was 32 bit not 64 (Sorry!) but I found the same download but for 32 bit. However when it finished downloading it came up with the error message 'Operating System not supported'. I checked and it does say it supports windows 7 home premium...
Hi OrganisedMess,

Thanks for your reply. You might not be downloading the correct drivers for your system. Please let us know the model number of the system.

Also, post a screenshot of the device manager so we can check the same:

Screenshots and Files - Upload and Post in Seven Forums

Let us know this information so we can assist you further.
My System SpecsSystem Spec
09 Jul 2013   #6

Windows 7 Home Premium 32bit
 
 

Sorry, I wasn't quite sure what you meant so I screen shot the whole thing. Sorry If that wasn't what you meant.

Name:  Device Manager Screenshot 1.jpg
Views: 6
Size:  92.2 KB

Name:  Device Manager Screenshot 3.jpg
Views: 5
Size:  124.8 KB

Name:  Device Manager Screenshot 2.jpg
Views: 5
Size:  71.6 KB


My System SpecsSystem Spec
09 Jul 2013   #7

windows 7 home 64bit
 
 

Hi there .... I see three errors in the Device Manager one is a Network Controller the other two are Base System Devices ... Can you take a screen shot with your Network Adapters expanded ... As i cannot see the bottom in the screen shot you have taken ... Also can you give me the exact Model number of your Acer
My System SpecsSystem Spec
09 Jul 2013   #8

Windows 7 Home Premium 32bit
 
 

I believe this is the model number, sorry I have little knowledge in these things, NXM09EKOO12331874C1601 and this is the screen shot:
Name:  Device Manager Screenshot 4.jpg
Views: 2
Size:  50.6 KB


My System SpecsSystem Spec
09 Jul 2013   #9

windows 7 home 64bit
 
 

Hi there .... I am not sure what that Number represents its not your Model Number or Serial Number .... There might be a sticker underneath the Laptop with the Model Number ... If not go to the Link below ... Select Search by Serial Number or SNID .. And then Auto-detect my Serial Number ... Then please copy and paste the Link back to me


http://www.acer.co.uk/ac/en/GB/content/drivers
My System SpecsSystem Spec
09 Jul 2013   #10

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

OM it would help mate if we knew what model Acer it is

In addition to Max's suggestion Speccy would give us some idea too.

http://www.piriform.com/speccy/download
My System SpecsSystem Spec
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 My graphics driver consistantly crashes




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