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Windows 7: BSOD when trying to sleep


10 Jul 2013   #1

Windows 7 Enterprise x64
 
 
BSOD when trying to sleep

Recently when I try and sleep my computer about half to a third of the time the screen goes dark but the blue light in my computer stays on so it obviously not sleeping. Eventually it restarts (~3-5 minutes later) itself but not before displaying the BSOD with the error DRIVER POWER STATE FAILURE. I have limited computer knowledge but I've attached the diagnostic files to this post. Thanks in advance for your help!



Attached Files
File Type: rar PalmTree.rar (1.03 MB, 3 views)
My System SpecsSystem Spec
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10 Jul 2013   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hello and welcome Palmtree mate try these first SFC /SCANNOW Command - System File Checker

Disk Check

then onto Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
12 Jul 2013   #3

Windows 7 Enterprise x64
 
 

Thank you for your help ICit2lol! I scanned and repaired not realizing that knowing if it was actually repairing something would have been more helpful. I also ran a disk check right after my original post because a friend said it might help and that was also run both boxes check so any error it found it tried to repair on its own.

One thing I noticed after the scans were complete is that my computer hasn't been backing up properly for a long time because I haven't had enough space for a backup. Since it has not been backing up properly there are no system restore points and it is incapable of creating restore points when updating things like my antivirus protection (Microsoft Security Essentials), Microsoft .NET Framework 4, and Windows Malicious Software Removal Tool, so they are out of date. Could this be the reason I'm having problems with a driver or is this unrelated?

I plan to purchase a new internal hard drive and replace the small one (120GB?) with a TB so I can backup to it in the future. (My computer will then have 2 TB hard drives) Does this sound like a good plan?

I don't know yet if the BSOD will pop up again but I will let you know. (it doesn't happen all the time)
My System SpecsSystem Spec
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12 Jul 2013   #4

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

If I were you and me personally I would have an SSD for the boot (OS) and 2x 500GB for backing up to plus an external would not go amiss. Or you can have the one 500 for the boot the other for the backup if the SSD price is going to be an issue.

I personally again do not like large drives because if they crash then you lose a lot - far better to lose half than the lot.

The external is good for imaging or even making a clone of the boot drive at least but that is just my way of thinking.
My System SpecsSystem Spec
15 Jul 2013   #5

microsoft window7 Ultimate x64
 
 

Driver power state failure error is a Blue Screen of Death error that occur when there is some critical error in the system So first i will suggest you to update you drivers
You can resolve the problem by following the solution steps mentioned in the Article you only need to follow the steps mention in the article

driver power state failure Solution

Hope fully you will get better results
My System SpecsSystem Spec
15 Jul 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck 1000009F, {4, 258, fffffa80036db040, fffff80000ba2740}

Implicit thread is now fffffa80`036db040
Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+7a )
It appears that a thread is holding a lock for a particular resource needed to synchronize with the PnP Manager, but not releasing this lock, since it wasn't able to acquire the objects it required, leading to a timeout.

Code:
0: kd> !thread fffffa80036db040
GetPointerFromAddress: unable to read from fffff80003112000
THREAD fffffa80036db040  Cid 0004.0044  Teb: 0000000000000000 Win32Thread: 0000000000000000 WAIT: (Executive) KernelMode Non-Alertable
    fffffa800371ba60  NotificationEvent <-- List of objects the thread is waiting for
    fffffa8005c55060  NotificationEvent
    fffff800030de9a0  NotificationEvent
We can that thread is waiting for a Notification Event, the thread is waiting for a certain procedure or event to occur, and when it does, the thread will be notified of the completion of the event, causing the Event object to become signaled and release the thread(s).

Code:
0: kd> k
Child-SP          RetAddr           Call Site
fffff880`02ffc740 fffff800`02ed0612 nt!KiSwapContext+0x7a
fffff880`02ffc880 fffff800`02edd0da nt!KiCommitThreadWait+0x1d2
fffff880`02ffc910 fffff800`03148404 nt!KeWaitForMultipleObjects+0x272
fffff880`02ffcbd0 fffff800`0324199c nt!PnpNotifyUserMode+0x158
fffff880`02ffcc50 fffff800`02ee4251 nt! ?? ::NNGAKEGL::`string'+0x55299
fffff880`02ffccb0 fffff800`03178ede nt!ExpWorkerThread+0x111
fffff880`02ffcd40 fffff800`02ecb906 nt!PspSystemThreadStartup+0x5a
fffff880`02ffcd80 00000000`00000000 nt!KiStartSystemThread+0x16
This was within the raw stack for the thread:

Code:
0: kd> lmvm atikmdag
start             end                 module name
fffff880`04811000 fffff880`04e4a000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Sat Sep 19 03:44:52 2009 (4AB445A4)
    CheckSum:         005E7C20
    ImageSize:        00639000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update your ATI graphics card driver to the latest WHQL version from here - Error

Quote:
WHQL
Release Date: April 24th 2013
Version: 13.4
In Device Manager: 12.104
My System SpecsSystem Spec
19 Jul 2013   #7

Windows 7 Enterprise x64
 
 

Sadly the error is still occurring. I finally backed up my system and updated the few updates that kept popping up (Microsoft security essentials, Microsoft .NET Framework 4 and windows malicious software removal tool) but the error has happened twice since then.

britny - are the steps the same for Windows 7? This link is for Windows 8 so I tried searching this site for the Windows 7 option but I couldn't find anything.

x BlueRobot - I tried to update my ATI graphics card driver by using the autodetect option in the link but there was an error: "Could not download file: Could not parse error". Using the info it gave me I installed the Catalyst Software Suite (Display Driver ver. 8.97.100.7, OpenCL(tm) Driver 10.0.937.2, Catalyst Control Center 2012.1116.1514.27190) for a Radeon HD 4000 series since it said I had Radeon HD 4200. After the installation was complete it said warnings occurred during installation so I viewed the log and two of the drivers in the package failed to install (AMD Display Driver & HDMI/DP Audio Driver). How can I figure out what went wrong and update these driver?

Thank you all for your help!!
My System SpecsSystem Spec
20 Jul 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

I would perform a clean install of the graphics card driver to remove likelihood of a corrupted driver, please follow these steps -
  1. Start Type: Device Manager
  2. Expand Display Adapters
  3. Right-Click Driver Name, Uninstall
  4. Reboot
  5. Run Driver Sweeper
  6. Reboot
  7. Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:
My System SpecsSystem Spec
26 Jul 2013   #9

Windows 7 Enterprise x64
 
 

I tried following your steps xBlueRobot but a few of the drivers couldn't be reinstalled including the one that allowed me to connect to the internet so I ended up doing a system restore but I had a command window popping up every time I restarted. I had always wanted to learn how to reformat my computer and I figured this would be the perfect time. Thanks to the helpful information on other threads from this site I just completed it and things seem to be running smoothly!

Thank you everyone so much for trying to help me!
My System SpecsSystem Spec
27 Jul 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

That's good to know, glad to be able to help
My System SpecsSystem Spec
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 BSOD when trying to sleep




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