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Windows 7: display adapters drivers not working

14 Jul 2013   #21
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

It's generally best, in my experience, with HPs to let them do their own driver detection and installation.

When you go to that link, use the pull-down to select the Windows version of the drivers, then click the Next button, then under Drivers & Downloads, click the Scan Now button. This will scan your hardware for the drivers needed.

Let the utility install the drivers you need.


My System SpecsSystem Spec
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14 Jul 2013   #22
louix

windows 7 professional 64 bit
 
 

yup.. AMD Driver 2011-03-14 , Version:8.771.1.4000, 198.85M -- this is the driver that i installed.
ok this time im gonna try to install the intel driver first then the amd driver...


i also tried doing like what mark phelps said - clicking the 'scan now' button, it says
We were unable to verify your product


i will try to reinstall the drivers and see what happens

thanks
My System SpecsSystem Spec
14 Jul 2013   #23
louix

windows 7 professional 64 bit
 
 

i uninstalled previous drivers, then the system automatically installs the drivers..
then same thing, it gives me the black screen when restarted in normal mode
My System SpecsSystem Spec
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14 Jul 2013   #24
maxie

windows 7 home 64bit
 
 

Lets try this .. Start in safe mode I think its F8 and disable the AMD .... See if that helps
My System SpecsSystem Spec
14 Jul 2013   #25
louix

windows 7 professional 64 bit
 
 

ok it works on normal mode while the amd driver is disabled,, so will it work normally this way.. what about the other driver/
My System SpecsSystem Spec
14 Jul 2013   #26
maxie

windows 7 home 64bit
 
 

It should work fine ... But the problem is can you live with out the other Card ... You may have no choice though .. It does look as if it was causing the fault ...
My System SpecsSystem Spec
14 Jul 2013   #27
louix

windows 7 professional 64 bit
 
 

im not really sure. whats the other card for anyway.. is that just for the switchable graphics?
i think everything is ok aside from i cant seem to find the original screen resolution, is that because of the disabled driver, and fan is noisier this time, seems like its working harder than before, well im not sure if thats even relevant with graphics stuff...
My System SpecsSystem Spec
14 Jul 2013   #28
maxie

windows 7 home 64bit
 
 

Yes some of the settings would be missing cause the Card is no longer there .. Right click on the Desktop do you screen resolution .. What setting is it at
My System SpecsSystem Spec
14 Jul 2013   #29
louix

windows 7 professional 64 bit
 
 

i restarted and im having the same problem again, this time the screen wont come up even if i already disabled the amd driver, i think the the system is automatically enabling the driver during start up because when i restart in safe mode, amd is already enabled..
My System SpecsSystem Spec
14 Jul 2013   #30
maxie

windows 7 home 64bit
 
 

Yes that would be the problem ... Bios is the only way i think ... And even that might not be possible ... Could remove the Card .. But i am sure you don't like the sound of doing that ... If you feel confident try the Bios .... But PLEASE be careful what settings you change ..

BIOS Setup Information and Menu Options | HP® Support
My System SpecsSystem Spec
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 display adapters drivers not working




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