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Windows 7: Shogun Bros Mouse, Unknown Driver, Stops Working

16 Jul 2013   #21
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

So multiple Win7 PC's have this problem but still not Ubuntu?


My System SpecsSystem Spec
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16 Jul 2013   #22
DonnieNarco

Windows 7 Professional x64
 
 

No, sorry if I wasn't clear.

The laptop goes through the same process, but never actually determines the make/model of the mouse. It just happily accepts it as an HID-Compliant mouse.

The Desktop goes through the process, but finds it as a Shogun Bros Ballista MK-1 mouse, but then fails to install a driver.


I also just uninstalled every USB Controller and Root to see if this takes care of it....didnt work
My System SpecsSystem Spec
16 Jul 2013   #23
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

I can't think of what the problem could be, but you could try a Repair Install

Repair Install

Be sure to backup any data you absolutely can't live without. In a repair install most of your files will remain but you definitely want to backup your most important data just to be safe. Be sure to go over all the information in the link provided before going through with the repair install, especially the Warning section.
My System SpecsSystem Spec
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16 Jul 2013   #24
DonnieNarco

Windows 7 Professional x64
 
 

OK, I will try that tomorrow if I can get time. I will report back with what I find. Thanks

If anybody else knows anything, please let me know!
My System SpecsSystem Spec
17 Jul 2013   #25
DonnieNarco

Windows 7 Professional x64
 
 

SOLVED.......FINALLY.

So I actually just sucked it up and reformatted my entire SSD. I don't like re-installing Windows on top of itself.
After a full fresh installation and countless reboots while it downloaded drivers, the mouse is NOW WORKING!!

Only one question still remains however:
Why is it that the old Windows installation was showing the mouse as the actual Make/Model (Shogun Bros. Ballista MK-1) but the new Windows install and even my laptop running 7 only show it as a HID-Compliant Mouse??? It just seems weird that the one computer that actually KNOWS what model it is, is the computer that the mouse didn't work on?!?

Ehhh, whatever. Its working now.

Solution: R&R (Reformat & Reinstall) due to corrupted USB and Windows Installation.
My System SpecsSystem Spec
17 Jul 2013   #26
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Quote   Quote: Originally Posted by DonnieNarco View Post
SOLVED.......FINALLY.

So I actually just sucked it up and reformatted my entire SSD. I don't like re-installing Windows on top of itself.
After a full fresh installation and countless reboots while it downloaded drivers, the mouse is NOW WORKING!!

Only one question still remains however:
Why is it that the old Windows installation was showing the mouse as the actual Make/Model (Shogun Bros. Ballista MK-1) but the new Windows install and even my laptop running 7 only show it as a HID-Compliant Mouse??? It just seems weird that the one computer that actually KNOWS what model it is, is the computer that the mouse didn't work on?!?

Ehhh, whatever. Its working now.

Solution: R&R (Reformat & Reinstall) due to corrupted USB and Windows Installation.
Glad to see its fixed, sometimes things just wont work unless you do some major tinkering. Lots of things can be wrong, registry values, settings etc etc. This is why helping people fix things is difficult sometimes because you can literally have the same exact problem with the same symptoms on two different PC's and one solution wont work for both.

Its the reason we systematically go through the steps even when they have been performed by the user already. Just eliminate, move on to the next solution and repeat. I suspect windows just had some funky config somewhere that made it install a driver for something that didn't need it. We could have really got into the deep underbelly of the PC but a repair install, or in your case a fresh install is sometimes the best/fastest solution.
My System SpecsSystem Spec
01 Jan 2016   #27
PointLess

7 Ultimate, x64
 
 

I had my struggle with that mouse too (Shogun Ballista, vid E0FF, pid 0002), and I know this is a quite old thread but in case someone is bing'ing this might help.

I was finally able to resolve this 'missing driver'-issue on my computer (x64, Win7 Ultimate). I stumbled over a tool called usbview tree viewer USB Device Tree Viewer to read out the usb descriptors of the attached devices. It's similar to the Microsoft usbview but display additional things. For my working hid mouse I noticed that contrary to the MS device manager this tool shows me as the responsible .inf file C:\Windows\inf\usb.inf and NOT C:\Windows\inf\msmouse.inf (although both are probably neccessary)).
First I thought this was an error because I had no (!) usb.inf/pnf in my inf folder. But a quick search on my computer revealed a location as \DriverStore\FileRepository\xyz. I copied back usb.inf/pnf to the inf location....and after re-plugging the mouse is finally working.

Happy New Year to you all!
My System SpecsSystem Spec
01 Jan 2016   #28
DonnieNarco

Windows 7 Professional x64
 
 

wow, thank you for this! I forgot about posting this, and I am glad you were able to resolve it. I will try that later today! Happy New Year!
My System SpecsSystem Spec
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 Shogun Bros Mouse, Unknown Driver, Stops Working




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