USB hubs fail after restore  

willowsue said:

I ordered a restore set of CDs, received them from Toshiba on the July 28th.2013
The set contains 4 disks compatible with my Satillite P755. I restored the system,
twice and everything works perfectly with the exception of the USB hubs needed to
plug external drives etc.
I called Toshiba support
and they said to help me would be another cost of 99 dollars over and above the cost
of the disks.I have and wanted, to continue using Toshiba products. This is my 4th Toshiba
Computer.a 64 BIT P755-S5320, I am over Toshiba in a big way, restore should mean actually
restore.
I NEED HELP ! I assumed that the restore would solve my problem as I was told.
I set it back to factory default ( Out of the Box) mode -
Out of the box yeah right!, it had the correct hubs then.

I have changed wiring checked my external drives in every way possible. Searched the
web to see if this was happening to others( IT IS ! I assume after much reading
that it is a windows 7 problem. Did everything reccommended on Toshiba and windows forums
Still no luck, for me or anyone else. I have unplugged the machine and am running down the
battery now. To see if when it reboots from a totally dead state, if it will reload correctly.
My logitech mouse loads and works no matter which port I put it in. I will now uninstall
the universal hubs and drivers that I can, again ! and wait till the system shuts down.
Plug it in again and restart. Buying a new computer seems like my only hope.A Windows
7 Operating system might be another good purchase, but if I have to buy another
computer it will be a Dell Windows 8 so that is a total waste.
Any Ideas? Other than a flame thrower? Glenda

Hi willowsue,

Welcome to Seven forums.

If it a software/driver issue you might be able to resolve it completely. If system has worked fine at a earlier point in time then you can perform a system restore:

System Restore

PC restore would put the system back to factory defaults with the complete windows and all the software provided by the manufacturer.

However, performing the same would delete all your data. So leave it as last resort. And if you have a complete backup already then you can perform a clean install:

Clean Reinstall - Factory OEM Windows 7

You should also try to update the Chipset drivers for your system from the website below:

..:: Toshiba Laptops ::..

Keep us posted with the results so we can advise you further.

Hi Glenda, Welcome to the forums , Follow SandeepP's advice about reinstalling the chipset drivers ,These contain the USB controller drivers Sometime Windows OS decides it knows better than the laptop manf and puts it's own drivers on which will not work on 100% of users pc's

willowsue said:

I had just done a clean complete restore replacing and deleting partitions, all files, registry, everything,
I have managed to get a couple of USB ports working, mouse , portable Belkin hub and printer now work.
also Netflix and Roku controllers

I did this by looking in device system erasing Intel PCI root ports and their drivers, then under universal serial bus controllers deleted all those. Then I took reserve power off ran the battery down. When I restarted all that worked. Still no Luck on my backup WD 500 drive. Also in device manager there is under other devices a new Universal serial bus controller folder. It is empty. There is under system devices another full Universal serial bus controller folder. in it is 2 generic USB hubs, 2 root hubs 2 composite devices, 2 standard enhanced PCI To USB Host Controller.

I can take my WD backup to another computer and Load everything on CDS.
It worries me doing this wrong. I will not look in device manager, LOL

Hi willowsue,

Its great to hear that issue with the system has been resolved now.You should try installing drivers from the manufacturer website to ensure all drivers are properly installed.

Also, make sure that you have a backup of the external drive and then format the same to check on this system.

I would be more than happy to provide any information you require about our products. And, I am amazed by your vocabulary used in the last post.

Keep us posted with the results so we can advise you further.

willowsue said:

I will create a restore point and then hopefully not invoke another disaster .
Glenda

I received a catalog on Dell laptops yesterday, I am really impressed with the technology
and prices. I have used windows 8 OS not idiot proof, but I liked it I hope the high end laptop comes with that.

Hi Glenda,

Please perform the steps at your convenience and let us know if you require further assistance.

We really appreciate your interest in our products. We are looking forward to have business with you in near future.

If you have any further queries, please feel free to contact us.