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Windows 7: Yellow triangle for Other Devices>Universal Serial Bus (USB) Controlle

30 Aug 2013   #1
Thyrez

Windows 7 Ultimate x64
 
 
Yellow triangle for Other Devices>Universal Serial Bus (USB) Controlle

In Device Manager, under Other Devices, I have Universal Serial Bus (USB) Controller with a yellow triangle and exclamation mark in it. I tried 'Update Driver Software' and asked Windows to search online for it but it couldn't find it. My two front USB ports don't work either so I'm guessing these problems are related.

Under Properties>Details>Product IDs I have this:

PCI\VEN_104C&DEV_8241&SUBSYS_2AB5103C&REV_02
PCI\VEN_104C&DEV_8241&SUBSYS_2AB5103C
PCI\VEN_104C&DEV_8241&CC_0C0330
PCI\VEN_104C&DEV_8241&CC_0C03

This is the PC I have: Hewlett Packard 7300 Elite MT (XT236EA#ABD) - Datenblatt - CHIP Online and it says the Motherboard Chipset I have is Intel H67 Express although I cannot confirm this. Help?

Thank you very much in advance!


My System SpecsSystem Spec
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30 Aug 2013   #2
brreaker

Windows 7 ultimate x64
 
 

PCIDatabase says that for that vendor ID and Device ID it has to be this:
Chip Number: Texas Instruments USB 3.0 XHCI Host Controller
Chip Description: Texas Instruments USB 3.0 XHCI Host Controller
Notes: Download Texas Instruments TUSB7320/TUSB7340 xHCI USB 3.0 Host Controller Driver 1.16.2.0 for Windows XP, Windows Vista, Windows XP 64 bit, Windows Vista 64 bit, Windows 7, Windows 7 64 bit
MAke sure you create a system restore point before installing the drivers. Also, you could try installing that chipset as well.
My System SpecsSystem Spec
30 Aug 2013   #3
Thyrez

Windows 7 Ultimate x64
 
 

It worked, thank you so much! I had such a hard time trying to fix the problem... Would it be too much to ask how you fixed this? Thank you again!!
My System SpecsSystem Spec
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30 Aug 2013   #4
brreaker

Windows 7 ultimate x64
 
 

You are very welcome!
Whenever you can see the Vendor ID and Device ID from device manager (in your case VEN_104C&DEV_8241 = Vendor ID 104C and Device ID = 8241) you can go to PCI Vendor and Device Lists search the vendor ID, then click it, then look for that device ID (in this case it will be shown as 0x8241) and you have everything right there.
My System SpecsSystem Spec
27 Mar 2016   #5
sammie NY

Windows 7 Professional
 
 
Thannk you

brreaker, I have been trying to solve this for days. None of my information was the same as Thyrez, but your directions got me where I needed to go. Thank you!
My System SpecsSystem Spec
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 Yellow triangle for Other Devices>Universal Serial Bus (USB) Controlle




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