Windows Installer Problem  

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  1. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #71

    Log in normally, not in Safe Mode.
      My Computer
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  3. Welson
    Posts : 73
    Windows 7 Professional x64
    Thread Starter
       New #72

    I've run this MGDiag on normal boot.
      My Computer
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #73

    Please downloadthe Farbar Service Scanner from



    http://www.bleepingcomputer.com/download/farbar-service-scanner/



    Right-click onthe saved file and select 'Run as Administrator', and tick all the options,then click on the Scan button - copy and paste the report to your response.
      My Computer
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  6. Welson
    Posts : 73
    Windows 7 Professional x64
    Thread Starter
       New #74

    Thank, I'll give you the report shortly.
      My Computer
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  7. Welson
    Posts : 73
    Windows 7 Professional x64
    Thread Starter
       New #75

    Here you are :

    Code:
    Farbar Service Scanner Version: 13-09-2013
Ran by Welson Oktario (administrator) on 14-09-2013 at 14:47:23
Running from "C:\Users\Welson Oktario\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy: 
==================


System Restore:
============

System Restore Disabled Policy: 
========================


Action Center:
============


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Disabled. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy: 
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll
[2013-04-05 01:00] - [2013-04-05 01:00] - 0317952 ____A (Microsoft Corporation) 3249F4E4DBF1BD24B40DFF385F2511D4

C:\Windows\System32\drivers\afd.sys
[2013-04-05 01:08] - [2013-04-05 01:08] - 0498176 ____A (Microsoft Corporation) 3F3CF42B66819B811EFF648289508EF7

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-08-17 04:09] - [2013-08-17 04:09] - 1900992 ____A (Microsoft Corporation) B27F13153343BC37A27EAE01634D94E1

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll
[2013-04-05 01:08] - [2013-04-05 01:08] - 0706560 ____A (Microsoft Corporation) 7399BA470E5D59EC8551E054ABD2C53A

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe
[2013-04-05 01:08] - [2013-04-05 01:08] - 0027136 ____A (Microsoft Corporation) DFDE777FAF31DC25E3624E8071073146

C:\Windows\System32\rpcss.dll
[2013-04-05 01:08] - [2013-04-05 01:08] - 0512000 ____A (Microsoft Corporation) F3EF088F45BE326B4EDAC8C1C5A35105



**** End of log ****
      My Computer
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #76

    You appear to have disabled the Windows Update service?

    Please open an Elevated COmmand Prompt, and run the following commands...

    SC QC SPPSVC
    SC QC SPPUINOTIFY
    SC QC WSCSVC
    SC QC EVENTSYSTEM
    SC QC WINMGMT

    Post the results.


    Here are some instructions to make lifeeasier :)

    1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

    2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

    3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.
      My Computer
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  10. Welson
    Posts : 73
    Windows 7 Professional x64
    Thread Starter
       New #77

    Here you are

    Code:
    Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>SC QC SPPSVC
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: SPPSVC
        TYPE               : 10  WIN32_OWN_PROCESS
        START_TYPE         : 2   AUTO_START  (DELAYED)
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Software Protection
        DEPENDENCIES       : RpcSs
        SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Windows\system32>SC QC SPPUINOTIFY
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: SPPUINOTIFY
        TYPE               : 20  WIN32_SHARE_PROCESS
        START_TYPE         : 3   DEMAND_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k LocalService
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : SPP Notification Service
        DEPENDENCIES       : EventSystem
        SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Windows\system32>SC QC WSCSVC
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: WSCSVC
        TYPE               : 20  WIN32_SHARE_PROCESS
        START_TYPE         : 2   AUTO_START  (DELAYED)
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\System32\svchost.exe -k LocalServiceNetw
orkRestricted
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Security Center
        DEPENDENCIES       : RpcSs
                           : winmgmt
        SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Windows\system32>SC QC EVENTSYSTEM
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: EVENTSYSTEM
        TYPE               : 20  WIN32_SHARE_PROCESS
        START_TYPE         : 2   AUTO_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k LocalService
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : COM+ Event System
        DEPENDENCIES       : rpcss
        SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Windows\system32>SC QC WINMGMT
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: WINMGMT
        TYPE               : 20  WIN32_SHARE_PROCESS
        START_TYPE         : 2   AUTO_START
        ERROR_CONTROL      : 0   IGNORE
        BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k netsvcs
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Windows Management Instrumentation
        DEPENDENCIES       : RPCSS
        SERVICE_START_NAME : localSystem
      My Computer
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #78

    I missed the obvious one :)

    SC QC WATADMINSVC
      My Computer
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  12. Welson
    Posts : 73
    Windows 7 Professional x64
    Thread Starter
       New #79

    Here you are the missing one :)

    Code:
    Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>SC QC WATADMINSVC
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: WATADMINSVC
        TYPE               : 10  WIN32_OWN_PROCESS
        START_TYPE         : 4   DISABLED
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\Wat\WatAdminSvc.exe
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Windows Activation Technologies Service
        DEPENDENCIES       :
        SERVICE_START_NAME : LocalSystem

C:\Windows\system32>
      My Computer
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  13. maxie
    Posts : 18,415
    windows 7 home 64bit
       New #80

    Many thanks Noel for stopping by and contributing to this thread :)
      My Computer
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