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Windows 7: New MSI mobo with realtek sound not working


18 Sep 2013   #1

Windows 7 x64 Ultimate/BT5r3 x64(NO OSX)
 
 
New MSI mobo with realtek sound not working

Hi i have a new MSI mobo H61M-P31(G3) that i used to replace a Dell mobo(unknown model) everything fit right and all drivers installed right but still have no sound. I'm not sure if this is due to a driver conflict because i did not reinstall windows or if it is a fault on the board. Yes i have tried everything from different speakers to different driver versions to no avail. I guess what i am asking is would this be a problem caused by the old windows install and should i reinstall windows.


My System SpecsSystem Spec
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18 Sep 2013   #2

Win7 Ultimate X64
 
 

TBH im surprised it worked without a reinstall, did you sysprep or prepare the OS for hardware migration ?
If not then its hard to say, chances are the wrong/no audio drivers are installed but it could also be something else
Have you checked device manager for any unrecognised devices/caution marks
My System SpecsSystem Spec
18 Sep 2013   #3

Windows 7 x64 Ultimate/BT5r3 x64(NO OSX)
 
 
Device Check

Yes i have went into device manager and there in no explanation marks are anything and under audio is a Realtek Highdef device. As for prepping the OS i've never herd of i just figured when i power it up windows would recognize the hardware changes and load drivers and what did not load i installed from the disc then updated using the MSI live update. I also used driver removal from guru and uninstalled all audio drivers and then reinstalled them to no avail
My System SpecsSystem Spec
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19 Sep 2013   #4

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by Wajiema View Post
Yes i have went into device manager and there in no explanation marks are anything and under audio is a Realtek Highdef device. As for prepping the OS i've never herd of i just figured when i power it up windows would recognize the hardware changes and load drivers and what did not load i installed from the disc then updated using the MSI live update. I also used driver removal from guru and uninstalled all audio drivers and then reinstalled them to no avail
Hi Wajiema,

Welcome to Seven forums.

This could be an issue with the audio ports on the motherboard as well. As sound card might be fine on the system and also drivers are loaded correctly.

Are the sound ports are integrated to the motherboard or you have daughterboard connected to the main board.

If it is separate port then kindly check if they are properly connected. Also let us know was this motherboard used on a different system where audio ports worked or not.

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
19 Sep 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Do you have a speaker icon in lower right corner and have you selected a default device for audio?
My System SpecsSystem Spec
19 Sep 2013   #6

Windows 7 Home Premium 64bit sp1
 
 

Quote   Quote: Originally Posted by Wajiema View Post
Hi i have a new MSI mobo H61M-P31(G3) that i used to replace a Dell mobo(unknown model) everything fit right and all drivers installed right but still have no sound. I'm not sure if this is due to a driver conflict because i did not reinstall windows or if it is a fault on the board. Yes i have tried everything from different speakers to different driver versions to no avail. I guess what i am asking is would this be a problem caused by the old windows install and should i reinstall windows.

Have you clicked on Volume control options

Right click over speaker icon sometimes they are mute and it doesn't show that is what happened with my Headset it was on mute
My System SpecsSystem Spec
22 Sep 2013   #7

Windows 7 x64 Ultimate/BT5r3 x64(NO OSX)
 
 

Thank you guys for the response. I have checked to make sure that it is plugged into the right port and the realtek audio manger does detect it. I do have the speaker Icon by the clock i can click on it and it shows sound should be playing. As for being in another system, it is a brand new board just bought from Frye's so it should work.
My System SpecsSystem Spec
22 Sep 2013   #8

Windows 7 x64 Ultimate/BT5r3 x64(NO OSX)
 
 

Ok just got back from my mom's(it's her computer) and did a fresh install of windows 7 ultimate and reinstalled all the MSI drivers to the sound to the chipset to the IntelME driver and still no sound. I am at a lost of Ideas now. I am thinking of RMAing it and getting a new one but thought i would wait a few days to see if anyone else could have any other ideas. I also tried install the Vista AC887 driver.zip file and did now work either.
My System SpecsSystem Spec
23 Sep 2013   #9

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by Wajiema View Post
Ok just got back from my mom's(it's her computer) and did a fresh install of windows 7 ultimate and reinstalled all the MSI drivers to the sound to the chipset to the IntelME driver and still no sound. I am at a lost of Ideas now. I am thinking of RMAing it and getting a new one but thought i would wait a few days to see if anyone else could have any other ideas. I also tried install the Vista AC887 driver.zip file and did now work either.
Hi Wajiema,

It seems to be an issue with the motherboard itself. You should consider getting it replaced. As if it would have been drivers issue then you should received some error while installing the same.

Also, is the audio port on the motherboard or it is a different port connect to the main board. If yes then reconnect the cable connecting it to the board to ensure they are plugged in properly.

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
23 Sep 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

I had a similar issue a couple of years ago and I kept playing with things and got it to work. Have you tried the front audio connector will it play music there? Try to wiggle the connector in it's socket and see if you can hear any sounds.
My System SpecsSystem Spec
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 New MSI mobo with realtek sound not working




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