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Windows 7: ATI gpu driver fails to install, says Windows does not support it

20 Sep 2013   #1
Tonsgaard

Windows 7 Ultimate x84
 
 
ATI gpu driver fails to install, says Windows does not support it

First of all, here is my DxDiag: DxDiag.txt

So I purchased a new monitor yesterday (Asus VX238H-W), but I have this black border all around the edges. It is already auto-adjusted so that is not the issue. I am already running 1920x1080 as supposed, so I couldn't figure what was wrong initially. After doing some research about the issue, I found out that you need to change the scaling via. Catalyst Control Center.

Now, my problem is, that my graphics card does not show up in Catalyst Control Center (meaning I don't have the option to scale), and when I try to download the newest driver it says the following:

Quote:
Packages for install
AMD Display DriverFinal Status: Fail
Version of Item: 8.970.100.7000
Size: 90 Mbytes
Quote:
HDMI Audio DriverFinal Status: Fail
Version of Item: 7.12.0.7708
Size: 1 Mbytes
And further down in the report it shows why it failed:

Quote:
Error messages
Driver Install: Windows® version does not support this operation
Driver Install: Windows® version does not support this operation
Driver Install: Windows® version does not support this operation
Driver Install: Windows® version does not support this operation
I honestly don't understand why it says that my Windows version does not support it, because on AMD's homepage there is a driver section for Radeon HD 46xx series for Windows 7 32bit.

Also to note: When I use AMD's driver detector instead of doing it manually, it says that my driver is already up to date (?).

Here are some of the different things I have tried to do:

1) Install the recommended driver
2) Install the beta driver
3) Install an older driver
4) Run Driver Sweeper, reboot, run it again, search for all files called AMD/ATI and remove them, and then installing the recommended driver. Same problem.
5) Install in safe-mode
6) Install a Vista driver (I got desperate at this point )
7) Install a 64bit driver
And probably other things I can't remember.

It is not specified in the DxDiag as far as I know, but to be more specific my graphics card is a Radeon HD 4650 (Yes it is old as hell, I know).

Any help appreciated!




My System SpecsSystem Spec
.

20 Sep 2013   #2
Tonsgaard

Windows 7 Ultimate x84
 
 

Oh, and here is how my Catalyst Control Center looks like: -2.png


My System SpecsSystem Spec
21 Sep 2013   #3
ICIT2LOL

Desk1 8 Pro / Desk2 7 Home Prem / Main lap Asus ROG 7 Pro
 
 

Hello and welcome Tonsgaard mate could we have some system specs please

System Info - See Your System Specs
My System SpecsSystem Spec
.


21 Sep 2013   #4
Tonsgaard

Windows 7 Ultimate x84
 
 

AMD Phenom 9650 Quad-Core Processor - 2.30 GHz
4GB RAM
ATI Radeon HD 4650 GPU
ASUS VX238H-W Monitor

It should all be listed in the DxDiag.

@JaneSpring - Yes it did, and I have also tried to manually install the graphics driver from there, it said "successfully installed" or something, but nothing changed, still no options to scale in CCC.
My System SpecsSystem Spec
21 Sep 2013   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Did you get any software with the monitor?
My System SpecsSystem Spec
21 Sep 2013   #6
Tonsgaard

Windows 7 Ultimate x84
 
 

No.
My System SpecsSystem Spec
21 Sep 2013   #7
maxie

windows 7 home 64bit
 
 

Hi there .. Prior to Installing your new Monitor .. Was the Catalyst Control Center working then ? .. Can you remember which Version of the Graphics Driver you where using then ?
My System SpecsSystem Spec
21 Sep 2013   #8
Tonsgaard

Windows 7 Ultimate x84
 
 

No, the CCC did not work before that either, but on my old monitor I did not have the black border so I didn't really do anything about it.
I don't know what version I used, sadly.
I have always had this issue with CCC but it just didn't give me a black border like now.
My System SpecsSystem Spec
21 Sep 2013   #9
Tonsgaard

Windows 7 Ultimate x84
 
 

Do you think a fresh install would work? As in wiping the whole HDD?
I would do anything in the world to fix this.
My System SpecsSystem Spec
21 Sep 2013   #10
maxie

windows 7 home 64bit
 
 

Hi there ... Might do but lets try this Driver first .. Make sure you Uninstall every thing before Installing this Driver ..

ATI Mobility Radeon HD 4650 Driver Download
My System SpecsSystem Spec
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 ATI gpu driver fails to install, says Windows does not support it




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