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Windows 7: After updating Asmedia drivers, my external HDD isn't working

09 Oct 2013   #1
Gil

Windows 7 x64
 
 
After updating Asmedia drivers, my external HDD isn't working

Hi all,

I run Windows 7 64 bit.
MB: Asus P8Z77-V-Deluxe
External HDD:
Seagate Expansion Desktop STAY2000102 2TB USB 3.0

The HDD is connected to the Asmedia USB port.
I made sure to install the drivers when no device is connected to the USB and restart the PC. It worked fine after initial reboot. But after the 2nd reboot, the PC doesn't recognize the external HDD anymore.

If I connect the HDD to the intel usb port, it's bad as well.


I attached a screenshot that shows it's connected but not identified.
Please help!

P.S. - Now the PC calls my Seagate external drive "External"... (2nd screenshot) after following this:
Missing USB Mass Storage Device driver



Attached Thumbnails
After updating Asmedia drivers, my external HDD isn't working-gil.png  
Attached Images
 
My System SpecsSystem Spec
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10 Oct 2013   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Gil mate have you tried the drive on another machine?
My System SpecsSystem Spec
10 Oct 2013   #3
Gil

Windows 7 x64
 
 

I don't have any other machine with USB 3.0.
But I did try on USB 2 and it works without an issue.
Since it's a USB 3 drive and it used to work... I can't settle
My System SpecsSystem Spec
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10 Oct 2013   #4

W7 Pro x64 SP1 / W8.1 Pro x64
 
 

I presume this is happening with your front USB ports? I'd suggest making a backup of the latest driver, remove all USB 3.0 devices and uninstall the Extensible Host Controller (expand the Universal Serial Bus Controllers tree in Device Manager). This is the mid board header controller for the front USB 3.0 ports. Reboot and Windows should recognise the device and reinstall it, then install the backed up latest drivers again and give it a whirl.
My System SpecsSystem Spec
10 Oct 2013   #5
Gil

Windows 7 x64
 
 

No, I actually connect it to the rear USB ports since it's not a portable HDD, it's an external desktop HDD and It's always connected to my PC
My System SpecsSystem Spec
10 Oct 2013   #6

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 


As Boozad says mate you need to look again at he drivers for thatboard which I see is a DDR2 driven one are you sure of the board number?? as Ididn't think USB3.0 came out until after DDR3 was the standard RAM I stand tobe corrected of course.
Now looking at the specs for that board it only has 12 x 2.0 USB port there are no 3.0 USB ports on it. Doesn't matter cos the 3.0 is back compatible.

GIGABYTE - Motherboard - Socket 775 - GA-EX38-DS4 (rev. 1.1)
My System SpecsSystem Spec
10 Oct 2013   #7

W7 Pro x64 SP1 / W8.1 Pro x64
 
 

We need some clarification here Gil as your OP says an ASUS P8Z77-V deluxe motherboard whereas your system specs say you have a Gigabyte motherboard which John has referred to.

If it is the ASUS board you're having problems with then please follow the steps in post #4 regardless of the position of the USB ports. ASMedia controllers are normally controlling mid board headers on AMD systems, the fact you have an Intel system with the ASMedia controller controlling the rear ports doesn't really make any difference.
Did you download the drivers from the ASUS website? You may have to download ASMedia drivers from elsewhere as it's been a known issue in the past that manufacturers don't carry the latest ASMedia drivers on their websites, I had the same problem with my backup AMD rig.
My System SpecsSystem Spec
10 Oct 2013   #8
Gil

Windows 7 x64
 
 

Ddues how did you get that I have Gigabyte mobo?

I have Asus P8Z77-V-Deluxe. In the first screenshot you can see that I'm running Core i7 3770K. The gigabyte model can't run core i7

Ok... writing these lines I think this mobo is in my profile... that's the old mobo I had... I'll update that
My System SpecsSystem Spec
10 Oct 2013   #9

W7 Pro x64 SP1 / W8.1 Pro x64
 
 

Quote   Quote: Originally Posted by Gil View Post
Ddues how did you get that I have Gigabyte mobo?

Ok... writing these lines I think this mobo is in my profile... that's the old mobo I had... I'll update that
I did explain that in my last post.
My System SpecsSystem Spec
10 Oct 2013   #10
Gil

Windows 7 x64
 
 

yeah I got stuck on "where did they get that from" that I didn't read all the way through... sorry mate

As for your question, I downloaded the latest Asmedia driver 1.16.10 and also did firmware upgrade.
So I'm carrying the latest when it comes to Asmedia drivers...

P.S. - Now my PC will wake up right after sleep mode is on... something got really messed up here
My System SpecsSystem Spec
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 After updating Asmedia drivers, my external HDD isn't working




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