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Windows 7: Intel R Network adaptor not present on this computer

25 Oct 2013   #1

Windows 7 Professional 32 bit
Intel R Network adaptor not present on this computer

Hi All

So I have an odd problem. I recently had to reformat my computer because it somehow lost one of my devices. My computer came with Windows 7 Home Basic pre installed so I didn't get and installation discs. After a whole lot of trying everything I decided to just go buy installation discs for Windows 7 Professional. PS: I did not get a drivers and utilities disc with it. I tried to connect to the internet but it came up with an error saying I had no drivers installed. So I downloaded WinPRO32 and tried to install it. It then told me that I have no IntelR adapter on the computer. I have looked everywhere I can think of, including trying to ghost it from another computer. My System Information says that my adapter name is WAN Miniport (SSTP), no type listed and it says that it is installed. I have no idea what motherboard I have because everything I've tried just says HP 650 Notebook PC. The driver that Sys Info says I have is rassstp.sys (6.1.7600.16385). Apparently it is not working. So how do I fix this? Please remember I cannot connect to the internet so telling me to use a driver scan or whatever is not going to work. I need a driver that can be downloaded onto a USB and installed without connecting to the net.

My System SpecsSystem Spec

25 Oct 2013   #2

dual boot Win Pro XP 32bit/Win 7 Pro 32-bit + dual boot Win 7 Pro 64-bit/Win 8.1 64-bit

my adapter name is WAN Miniport (SSTP)
That's not your network hardware adapter. Provide the following info. Run the reports on the problem machine and copy onto a USB drive so you can then post the results in your next post

List any Problem devices
  • Make sure devices are connected and powered on
  • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
  • Click Problem Devices. Anything appear?
  • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
  • On the other hand, if no devices are listed, tell me so
Generate and attach a DirectX report
  • Click Start->Run, enter dxdiag and click OK
    ===> If you’re running 32 bit Windows, dxdiag will launch on its own
    ===> If you’re running 64 bit Windows, you’ll see 64-bit DxDiag. Click it to launch the 64-bit version of dxdiag
  • Notice progress in lower left window corner
  • When done, click Save Information button and save as a text file to your Desktop
  • Click the paper clip icon to upload and attach the file to your next post
My System SpecsSystem Spec
30 Oct 2013   #3

Windows 7 Professional 32 bit
Problem seems to be solved

Hi again

So I had already done all the things you said I should. What I listed in my previous post was information I got by running msinfo32 and dxdiag. According to that I had a driver installed which was active. I have in the meantime managed to sort the problem out though. While searching every help forum out there I managed to find a post that dealt with a problem with "rassstp.sys (6.1.7600.16385)". It gave a link to restore the driver but it also said that I should first make sure that I have a certain file on the system. I was skeptical as I had installed no driver software but I figured what the heck I may as well try. When I did a search for the file I set it to search in "hidden files and folders". Lo and behold, it found what I was looking for. Windows has a very nice feature that allows you to open a files location folder. Imagine my surprise when it opened to a file called "Drivers". After much confusion and trying to figure what the hell had happened I noticed that the files address was given as E:\SWSetup\Drivers. However I have no E drive on my computer. I then changed my settings to show me hidden files and folders. Suddenly I have an E drive. When I installed the new Windows operating system, (Windows Professional) it moved all the pre-installed software, which used to be located on my C drive, to the E drive and then for some reason decided to hide it. How on earth that happened is beyond me! Because everything went into a hidden drive the OS couldn't locate the driver folder when it was installing. So what I have learned is that if you install Windows onto a computer that originally had everything pre-installed, and you in your infinite wisdom never created a restore disc, then search your entire computer, including hidden files and folders for a folder called "Drivers". It may not help everyone but I hope it helps some people.

Happy Googling!!!
My System SpecsSystem Spec


 Intel R Network adaptor not present on this computer

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