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Windows 7: USB Mass Storage Device Problems


02 Nov 2013   #1

Windows 7 Home Premuim
 
 
USB Mass Storage Device Problems

Hello People I need help pretty bad i tried alot of things and took me 4 hrs just attempting every single fix i find.
OK lets get started Problem is i can't connect any kind of Portable Hard Drive in this laptop, i am able to connect in a different computer actually 4 different computers except this one so the HD is not a fault. Also no Reformatting Until i get my files

This every thing i have tried to fix it.
USB Driver - General Fix for Problems


My Laptop is
Windows 7 Home Premium
Used PCs and Laptops are Windows 7,8 and a XP to test the hardrive
All Drivers are fully Updated
Used CMD
Used System Restore
Used Safemode
Scanned for Antivirus,Malware,Adware
Used Device Manager to uninstall the driver and reinstall
1TB
Updated WD Universal Firmware
SES Driver
Disabled Antivirus
Used 5 diff cords
Used Windows Fix

Okay my analyst
1.USB Mass Driver tried to reinstall it delete the INFCACHE.1


2.Its Up to Date


3.Its Visible in the Devices and Printer


4. For some Reason Windows can't Verify it


5. Also its not visible in Disk Management(so i can't designate a new letter or Initialize it)


6. All Drivers ive installed to fix this


7. Hard is not showing


8. Another Disk Management

Thank you for helping!


My System SpecsSystem Spec
.

03 Nov 2013   #2

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi Detrolord, Welcome to the forums, Have you tried the drivers from Western Digital ? WD Support / Downloads / My Passport / My Passport Essential (USB 3.0) Also try redownloading the motherboard chipset and card reader drivers and reinstalling them
My System SpecsSystem Spec
03 Nov 2013   #3

Windows 7 Pro x64 (1), Win7 Pro X64 / WinXP Pro x86 on (2)
 
 

How large is the drive? Just one partition? If it's over 2TB then it's GPT instead of MBR. Still should be readable by Windows 7 Home Premium, but I'm just asking.

What other computers ARE able to use this drive? What are their OS's?

Was it formatted by a Mac? Windows? Is it FAT32 or NTFS, or maybe exFAT?

What shows up, if anything, when you look in "My Computer" rather than "Devices and Printers"?

Even though the drive doesn't show up in Disk Management with a drive letter, does the "mass storage device" drive show up in Windows Explorer (at the bottom, with a name rather than a drive letter)? This would indicate that the drive has connected to Windows in MTP mode (like a camera, or cell phone, neither of which get drive letters assigned but both of which can be accessed through proper software provided by the hardware vendor or some 3rd-party) rather than in MSC mode (which would give it a drive letter, making it generically available for use by 100% of Windows and 3rd-party software programs).
My System SpecsSystem Spec
.


03 Nov 2013   #4

Windows 7 Pro x64 (1), Win7 Pro X64 / WinXP Pro x86 on (2)
 
 

Some research suggests that this drive and its external enclosure may require special SES drivers from WD, apparently being a SCSI device.

See this article on the WD forum.

The article pointed to a WD page to get the proper x64 or x86 SES drivers.

The user still had problems, and discovered that USBSTOR.INF and USBSTOR.PNF were somehow missing, as described by this other article.

When the user recovered these final two missing file to the driver directory, now Windows was finally able to see the drive.


I don't know why this should all be necessary, or what the unique circumstances of this particular ASUS laptop were, but the articles seem very relevant to your situation. Sounds identical.

Again, I'm still very curious as to more details on the other four computers you say you COULD access this drive from without difficulty, and what makes this particular laptop of yours unique.
My System SpecsSystem Spec
03 Nov 2013   #5

Windows 7 Pro x64 (1), Win7 Pro X64 / WinXP Pro x86 on (2)
 
 

Also, do you have it plugged into a USB 3.0 socket on the laptop?

Have you tried plugging it into a USB 2.0 socket on the laptop?


Other users with similar problems blame out-of-date ASMedia USB 3.0 drivers:

found it to be a driver issue, the latest ASMedia usb 3 driver on the ASUS website (v1.14.3.0) is over 12 months old, I found a later driver (v1.16.2.0) from October 2012 and that sorted everything out after a reboot. The site I found the driver on is called STATION DRIVERS and the drivers full title is Asmedia ASM1041/ASM1042 USB3 Controller Driver
My System SpecsSystem Spec
03 Nov 2013   #6

Windows 7 Pro x64 (1), Win7 Pro X64 / WinXP Pro x86 on (2)
 
 

Another user with similar problem also had to install the SES drivers from WD.

Also, got a special cable from WD: Connect the HDD with "Y" Cable (Western Digital sent me this cable Part Number 4064-705073-000)

Also, mentions under-powered USB port because of inadequate power supply in the laptop.
My System SpecsSystem Spec
03 Nov 2013   #7

Windows 7 Pro. 64/SP-1
 
 

Another thought.
Do you have Safe Boot activated in bios?
My System SpecsSystem Spec
03 Nov 2013   #8

Windows 7 Home Premuim
 
 

Quote   Quote: Originally Posted by dsperber View Post
How large is the drive? Just one partition? If it's over 2TB then it's GPT instead of MBR. Still should be readable by Windows 7 Home Premium, but I'm just asking.

What other computers ARE able to use this drive? What are their OS's?

Was it formatted by a Mac? Windows? Is it FAT32 or NTFS, or maybe exFAT?

What shows up, if anything, when you look in "My Computer" rather than "Devices and Printers"?

Even though the drive doesn't show up in Disk Management with a drive letter, does the "mass storage device" drive show up in Windows Explorer (at the bottom, with a name rather than a drive letter)? This would indicate that the drive has connected to Windows in MTP mode (like a camera, or cell phone, neither of which get drive letters assigned but both of which can be accessed through proper software provided by the hardware vendor or some 3rd-party) rather than in MSC mode (which would give it a drive letter, making it generically available for use by 100% of Windows and 3rd-party software programs).
1 TB i tried multi portable HD in this laptop
My System SpecsSystem Spec
03 Nov 2013   #9

Windows 7 Home Premuim
 
 

Quote   Quote: Originally Posted by dsperber View Post
Another user with similar problem also had to install the SES drivers from WD.

Also, got a special cable from WD: Connect the HDD with "Y" Cable (Western Digital sent me this cable Part Number 4064-705073-000)

Also, mentions under-powered USB port because of inadequate power supply in the laptop.
I don't Think so cause the Portable HD works in 5 different computer except this 1 i also used 4 different kind of wirings around 10 usb wires well its kinda d same let me read the thing ty
My System SpecsSystem Spec
03 Nov 2013   #10

Windows 7 Home Premuim
 
 

Quote   Quote: Originally Posted by pebbly View Post
Hi Detrolord, Welcome to the forums, Have you tried the drivers from Western Digital ? WD Support / Downloads / My Passport / My Passport Essential (USB 3.0) Also try redownloading the motherboard chipset and card reader drivers and reinstalling them
Didn't work
My System SpecsSystem Spec
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