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Windows 7: External hard drive problem! please help!!!

24 Oct 2009   #1

Windows 7
 
 
External hard drive problem! please help!!!

I was using Win XP on my Toshiba Satellite A215 S5818 until yesterday, now im using windows 7, so i insert my Transcend Storejet external hard drive, it was working perfectly like it used to. So i left my lap top running through the whole night because i was downloading something. I get up this morning and my disk isnt working. I was looking for a solution but no use, i tried to initialize the disk with disk management and i get the "incorrect function" error. I noticed that i have two drivers that are not installed, both of them are "base system device", i tried to upgrade them automaticly online but windows cant find the drivers. The thing is i have valuable stuff on the drive, so i just need the files, i can get rid of the drive right away with the guarantee and get a new one. Thank you very much, and i would appreciate a fast reply!


My System SpecsSystem Spec
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25 Oct 2009   #2

Windows 7 Home Premium x64 - Mac OS X 10.6.4 x64
 
 

Can you post a screenshot of Disk Management? Also does the external physically turn on AND does Windows acknowledge that you have plugged it in when you unplugged it and replugged it in?
My System SpecsSystem Spec
25 Oct 2009   #3
Lee

Win 7 Pro x64, VM Win XP, Win7 Pro Sandbox, Kubuntu 11
 
 

If you have another computer lying around try connecting it to that one to see if will work with that one. If so then backup all the files then attempt to reformat the drive to determine if there is something wrong. Also, if it has a AC adapter try unplugging it from the source (ensure the drive is unplugged from the adapter), then replug in the adapter then plug it back into the HDD unit. Sometimes the adapter can over heat and shut down.
My System SpecsSystem Spec
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26 Oct 2009   #4

Windows 7
 
 

Quote   Quote: Originally Posted by Zidane24 View Post
Can you post a screenshot of Disk Management? Also does the external physically turn on AND does Windows acknowledge that you have plugged it in when you unplugged it and replugged it in?
Physically it turns on, and also windows reads it, i see the tray icon. It was installing it properly, but it didnt show up in my computer. I tried as i found out on the internet to initialize it. When i tried that it showed an error message "incorrect function". I dont know what the hell happened because the external is 2 weeks old and never felt. Anyway after i posted this thread a friend of mine that has a pc service shop told me that he will get the data out, and i will have to return the hard drive, which is ok, im sorry i didnt tell you this earlier but i thought it might help others that have this problem. Thank you very much for the help
My System SpecsSystem Spec
26 Oct 2009   #5

Windows 7
 
 

Quote   Quote: Originally Posted by Lee View Post
If you have another computer lying around try connecting it to that one to see if will work with that one. If so then backup all the files then attempt to reformat the drive to determine if there is something wrong. Also, if it has a AC adapter try unplugging it from the source (ensure the drive is unplugged from the adapter), then replug in the adapter then plug it back into the HDD unit. Sometimes the adapter can over heat and shut down.
I have another one, but its the same thing as on the first one. It doesent have an AC adapter. Oh and it stopped working like this - I work on it for 2 hours like from 10 untill 12 and i shutdown the laptop, i go to bed, i wake up i turn it on, and whoala - it doesent work!
My System SpecsSystem Spec
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 External hard drive problem! please help!!!




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