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Windows 7: drivers failure, not installing

30 Nov 2013   #1

Windows 7 64 Bit
 
 
drivers failure, not installing

I originally thought this was a malware issue, and it may still be, as I have had some assistance from those forums, but they asked me to run the setupapi.dev.log (attached) and said someone in this forum may be able to provide some more assistance related to drivers. The system has basically been running at a crawl almost overnight, no idea what caused it, but it appears as though there are driver installation failures. I'm not the most tech savvy but I can follow instruction. Any suggestions would be helpful. Thanks.




Attached Files
File Type: zip setupapi.dev.zip (711.2 KB, 6 views)
My System SpecsSystem Spec
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04 Dec 2013   #2

Windows 7 Home Premium x64
 
 

In Device manager, do you have yellow exclamation marks next to the drivers in question? Have you tried going to the OEM site(s) and downloading the drivers from there?

You mention a possible malware infection. What have you done to eradicate it? Have you tried a system restore to a point before the infection? If the infection was bad enough you could be looking at a repair installation, but one thing at a time
My System SpecsSystem Spec
05 Dec 2013   #3

Windows 7 64 Bit
 
 

I honestly don't know what the issue is. The guys over in the security forum thought it might be related to a drivers issue and asked me to post that log in this forum. I think it might be a registry issue, but I was hoping you or someone on this forum could try reviewing that log if anything appears out of line.

I have tried several system restores, but I can't get it back earlier to when I think it first acted up on me. I was on the road for business for a couple months, leaving it unattended with limited time to work on it during the weekends. I ran a number of different scans, which can be found on this thread, but no success unfortunately, just frustration. virus possibly related to svchost.exe

Thanks.
My System SpecsSystem Spec
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05 Dec 2013   #4

Desk 1: Win 7 Pro 32bit; Desk 2: Win 8.1 64b / Win 7 Pro 64b
 
 

Sorry I don't know what's slowing you down but re: your setup logfile. You have a few failed driver update attempts and couple usb device installs that failed
> Creative Nomad Jukebox?
> Some type of multi-display adapter?

Plus an internal NVIDIA GeForce GT 610 failed? Did you ever get that driver loaded?

But regardless, I skimmed your malware thread. I don't believe (or see how) these driver failures would be the cause of your slowdown. If it's been alot of work and painful so far with no end yet in sight, have you considered a clean reinstall? Might be your shortest distance between two points that gets you a working machine again
My System SpecsSystem Spec
06 Dec 2013   #5

Windows 7 64 Bit
 
 

For those failed driver updates, is there a way to remove them? The Creative Nomad Jukebox was an old mp3 player that I attempted to install a few years ago but it never worked with Windows 7. I was trying to recover music from it. Over the summer my graphics card was dying (overheating after two hours, then an hour or so). I attempted to use a USB multi monitor display as a way around before I replaced it, this install being in early September, but I ended up paying up for a new card in October. That multi display adapter never installed correctly or worked, but that would have been about the week when the whole system started to act up on me. As a cheap third party software, it worked with an older XP system but the more that I think of it, that could have been an issue. It could be a coincidence, but I think it is something.

I had to purchase two graphics card because the NVIDIA GeForce GT 610 never installed correctly for some reason, so I bought another one. The GT 610 is the "new" card I no longer have, so that can be removed also. I just want to try a few more things before a clean reinstall. Could we look at removing that multi-display adapter? Any assistance is greatly appreciated. Thanks.
My System SpecsSystem Spec
07 Dec 2013   #6

Desk 1: Win 7 Pro 32bit; Desk 2: Win 8.1 64b / Win 7 Pro 64b
 
 

Do the following
> Look in CtlPnl-> Programs and Features. Are there any entries related to these devices? If yes, uninstall
> Check the Windows driverstore. Open an Administrative Command prompt windows and enter pnputil.exe -e
... If driver found, remove the driver package. Complete instructions HERE
> I can review all devices and drivers in Device Manager. Upload a Device Manager Report
My System SpecsSystem Spec
08 Dec 2013   #7

Windows 7 64 Bit
 
 

Device Manager Report attached. Control Panel and Programs was running too slow to remove anything, it is a slow almost "freeze" of the system after each restart. The pnputility didn't reveal any drivers that looked like they might be trouble, but I need to review again.


Attached Files
File Type: txt devicemanagerreport.txt (676.0 KB, 2 views)
My System SpecsSystem Spec
08 Dec 2013   #8

Desk 1: Win 7 Pro 32bit; Desk 2: Win 8.1 64b / Win 7 Pro 64b
 
 

Please re-run the DevManager Report. You need to click the Save As pull down menu and you must save the file as Tab Delimited Text. I need the file in Tab Delimited Text format allows me to import it into Excel as rows of columnar data so i can review, consume and make orderly sense of all that device information
My System SpecsSystem Spec
08 Dec 2013   #9

Windows 7 64 Bit
 
 

Device Manager Report uploaded in correct format. My apologies.


Attached Files
File Type: txt devicemanagerreport.txt (251.2 KB, 1 views)
My System SpecsSystem Spec
09 Dec 2013   #10

Desk 1: Win 7 Pro 32bit; Desk 2: Win 8.1 64b / Win 7 Pro 64b
 
 

I re-read your malware thread in more detail. We'll still clean the failed install devices from Device Manager, but IMHO the device and driver issues noted back in your malware thread are red herrings
  • The strange .sys files tom982 noticed back in post #37 are 100% evidence of a malware infection. The infection tried hid its malicious files in the driver directory. But drivers aren't the issue
  • Someone else mentioned lots of activity in your setup file... but that file dates back to 2011! So no surprise to find lots of device data there
  • Finally, while nothin' about 'puters is 100% certain, I think it very unlikely any driver would be causing the svchost and other symptoms i read you're having vs. is the result of virus corruption
All that said, while I'm not a malware removal guru, I would like to look an Autoruns file before we trying cleaning those devices from DevMgr. Autoruns can reveal something loaded/started on your computer that shouldn't be. Autoruns instructions HERE
My System SpecsSystem Spec
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 drivers failure, not installing




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