|18 Dec 2013||#1|
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Logitech C930e |
Currently experiencing issues with this camera. I receive no feed in Skype thought it may be a Skype issue but it is not. Went to testmycam.com, no feed there also.
Desktop OS: Windows 7-64bit
Tried the following T/S:
-Device Manager and Software detects the device.
-Checked comaptibility for OS, all good.
-Tried different solutions from multiple forums, no luck.
-Re-install Drivers (The C930e uses generic MS drivers and there are no Logitech drivers available for it.)
-Tried multiple USB 2.0/3.0 ports, no luck.
-Updated/Re-installed generic USB drivers, no luck.
-Tried it on 2 alternative Windows 7 desktop and laptop, works perfectly.
-Tried alternative webcam software, no luck.
-Tried my brother's C930e, no luck.
-Checked Event Management for error, didn't see anything related.
-Rang Logitech Support, Useless.
So the issue has been isolated down to my desktop, and I am trying to work out what the issue could be.
Any suggestions would be appreciated!
Tested C930e in a VM with Windows 7-64bit from my host desktop and it works.
|My System Specs|
|11 Mar 2014||#4|
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Update #3 - Thought to take another stab at this.
I am convinced this issue is driver related.
-sfc /scannow completed with no integrity errors
-Tried using manufacturers drivers from other models of webcams - No luck
Investigated further into virtual Windows 7 x64 - again device works perfectly. However found a difference:
Left his my system as host. Right is another copy of Windows 7 x64 Ultimate in VMWare (Virtual) with similar hardware configuration.
Why does Virtual Windows 7 chose to utilize ksthunk.sys while my computer (host), only utilizes usbvideo.sys and not ksthunk.sys as well?
I do have a feeling this ksthunk.sys driver along with usbvideo.sys is what makes the device work. However I don't know how i can force this driver use that sys file along with usbvideo.sys.
Any further assistance would be appreciated.
|My System Specs|
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