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Windows 7: Western Digital Driver won't update - software says its in use

15 Jan 2014   #11
arayfo1

Windows 7 Home Premium 64 bit
 
 

I'm on my way out the door. Thanks a lot, Bill. I will check the tutorial when I return home.

Quote   Quote: Originally Posted by Slartybart View Post
Do NOT format the drive.

There are people on the forum who really know their stuff about this type of problem.

It can be very time consuming and attention to detail is paramount. Wait for a while, someone might see the thread and decide to pitch in.

Plug in the external HD if it's not already connected.

Then, while you're waiting, follow this tutorial: Disk Management - Post a Screen Capture Image

Bill



My System SpecsSystem Spec
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15 Jan 2014   #12
arayfo1

Windows 7 Home Premium 64 bit
 
 

Western Digital Driver won't update - software says its in use-disk-management.jpg


My System SpecsSystem Spec
15 Jan 2014   #13
arayfo1

Windows 7 Home Premium 64 bit
 
 

And that is with external drive plugged in.
My System SpecsSystem Spec
.

15 Jan 2014   #14
matts6887

Windows 7 ultimate 64-bit
 
 

Well hey; cant say i didnt try. I only mentioned formatting the drive because usually if windows wont detect the drive then that could be one of the reasons. But there is also the fact that yes you could scan it for viruses; etc as well as malware and spyware. Now that i see that you said it is in use; have you tried(if it will let you and if you can) to go into safe mode and try updating the windows drivers; because safe mode uses a very minimal number of drivers; so that may work if you can get to that mode.
My System SpecsSystem Spec
15 Jan 2014   #15
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

You're right in post# 1 - CRC errors usually do indicate a failing drive, but not always.

You don't have to post another Disk management snip - the camera snip is fine for now, thanks
Camera shots were a good way to get information when you didn't have connectivity.

Now that you can connect on that machine, here's an easier way:Screenshots and Files - Upload and Post in Seven Forums

Not only is it easier, it provides clearer pictures.

The Disk Management - Post a Screen Capture Image tut is specific to disk management screen shots and references the other more general "Screenshots and file...." tut in step 7.

Quote   Quote: Originally Posted by arayfo1 View Post
I'm on my way out the door. Thanks a lot, Bill. I will check the tutorial when I return home.
My System SpecsSystem Spec
15 Jan 2014   #16
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Matts: The issue with formatting a drive to diagnose the problem is that you lose data.

Your solution might well be the solution, but I don't recommend it as the FIRST solution, that's all.

There are other options to try first if the data is important. Your post did make me ask myself that very question "Is the data important?" - so I reread post 1.

I'm not sure if I would consider torrents important - the OP might.

Quote   Quote: Originally Posted by matts6887 View Post
Well hey; cant say i didnt try. I only mentioned formatting the drive because usually if windows wont detect the drive then that could be one of the reasons. But there is also the fact that yes you could scan it for viruses; etc as well as malware and spyware. Now that i see that you said it is in use; have you tried(if it will let you and if you can) to go into safe mode and try updating the windows drivers; because safe mode uses a very minimal number of drivers; so that may work if you can get to that mode.
My System SpecsSystem Spec
15 Jan 2014   #17
arayfo1

Windows 7 Home Premium 64 bit
 
 

At this point I am willing to sacrifice the data. I just want to be able to write to the disk again if possible.
My System SpecsSystem Spec
15 Jan 2014   #18
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Alright, that makes it really easy.

Except for one thing.... that drive is marked as the active drive.

Let me review some things first - it might not be that difficult, but I want to be certain.
My System SpecsSystem Spec
15 Jan 2014   #19
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

edit: Sorry, my cheap $tore glasses made me see what isn't there.
There is only one active partition.

Yeah, it's not that hard. The first disk has the system reserve partiton correctly marked as active.

You just have two that are marked as active - which is not correct.

edit: I still would move forward with diskpart to get the details of that drive.


Close attention to detail is paramount - I'll need a few screen shots to verify the operations.
  1. Open an Elevated Command Prompt
  2. In the Command Prompt window type the following commands:
    Diskpart
    lis dis
post a screen shot of that
My System SpecsSystem Spec
15 Jan 2014   #20
arayfo1

Windows 7 Home Premium 64 bit
 
 

So DISK 6 would be my external drive and it appears to be online. . .

Western Digital Driver won't update - software says its in use-lisdis-capture.png


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 Western Digital Driver won't update - software says its in use




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