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Windows 7: Western Digital Driver won't update - software says its in use

14 Jan 2014   #1
arayfo1

Windows 7 Home Premium 64 bit
 
 
Western Digital Driver won't update - software says its in use

Hello. I have a Western Digital My Passport and I'm having issues getting the driver to update.

About a week ago I was downloading some torrents (writing to my passport) and I began to get this dowload error on utorrent - cyclic redundancy check. After a few days of fighting with utorrent I discovered that my pc wouldn't even recognize the device. Everything I read about CRC errors pointed to the drive going bad. I was having a lot of issues with windows explorer not responding at the time so I panicked and reformatted all of my partitions on my pc. Because my reasoning was that if I had just sacrificed all of my media and reformatted the drive (external) maybe I could have saved it from going bad altogether.

Now that I have Windows reinstalled I can focus on troubleshooting my external drive. I've just attempted to update the driver (firmware) from the WD firmware upgrader, but I keep getting an error which says that the drive is currently in use. But I am not tranferring anything nor am I writing anything to it. It's like it is trying to communicate with windows explorer somehow and that is causing a conflict. I'm not sure really, but I'm open to any all suggestions. Thanks.


My System SpecsSystem Spec
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14 Jan 2014   #2
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

Any firmware on the external WD drive already got updated when you did it before. You don't need to do it again now that you have reinstalled Windows. Reformatting the external drive would have no effect on its firmware.
My System SpecsSystem Spec
14 Jan 2014   #3
matts6887

Windows 7 ultimate 64-bit
 
 

i concur with Mark. it most likely already got updated so there definitely is no need to do it again. Also its a good idea to reboot the system after updating the firmware/software as i too have a western digital backup device(my book for system backups) and it usually asks you to restart the system to update the software and or firmware.
My System SpecsSystem Spec
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14 Jan 2014   #4
arayfo1

Windows 7 Home Premium 64 bit
 
 

I think I may have confused you. I didn't reformat the external drive, I reformatted the drive on the pc. I wasn't able to update the firmware on the external drive in question because my pc can no longer recognize the drive.

To be clear, my pc had issues recognizing the external drive prior to reformatting the pc drive.

Quote   Quote: Originally Posted by Mark Phelps View Post
Any firmware on the external WD drive already got updated when you did it before. You don't need to do it again now that you have reinstalled Windows. Reformatting the external drive would have no effect on its firmware.
My System SpecsSystem Spec
14 Jan 2014   #5
arayfo1

Windows 7 Home Premium 64 bit
 
 

One commenter on a similiar thread said: "These drives come with drive firmware and "Smartware" software. WD recommend you use the most up todate version. See the link. Updating may solve your problem. Personally I stick with the Elements (bare bones) range. The driver is handled by Windows."

I'm not sure I wanna condemn the drive altogether yet. I'm not sure whether it's a driver issue or not; it may just need replacing. I'm curious if I were to invest in an external drive with a driver which is handled by Windows as the Elements range apparently does, if I would have less issues with the driver or with the device in general. I think the Elements range is a desktop external drive. I'm not really sure what are the pro's and cons there. Is a desktop external harddrive not portable at all or how does that work?
My System SpecsSystem Spec
14 Jan 2014   #6
arayfo1

Windows 7 Home Premium 64 bit
 
 

Also, I would like to know if it is problematic writing torrents on to an external drive.
My System SpecsSystem Spec
14 Jan 2014   #7
matts6887

Windows 7 ultimate 64-bit
 
 

Well if you had issues getting windows to detect the external drive it may need to be formatted before windows might detect it. Windows itself will also need a driver in order for windows to detect it. As for the torrents well you probably are better off writing them to a external drive anyways so if something happens it doesn't knock out your main system drive
My System SpecsSystem Spec
14 Jan 2014   #8
arayfo1

Windows 7 Home Premium 64 bit
 
 

See, that's what I was thinking too but I can't seem to get into it long enough to format it. At least not from Disk Management. Actually, I just opened up Disk Management and then plugged it in and I had a diclaimer pop up saying that I can't use the drive until it has been formatted. But then whenever I click format it says I need to plug it in.

Quote   Quote: Originally Posted by matts6887 View Post
Well if you had issues getting windows to detect the external drive it may need to be formatted before windows might detect it. Windows itself will also need a driver in order for windows to detect it. As for the torrents well you probably are better off writing them to a external drive anyways so if something happens it doesn't knock out your main system drive
My System SpecsSystem Spec
14 Jan 2014   #9
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Forget about the firmware, it's rare that there are any updates.

Whenever I see Torrents, I think of illegal media or possible virus breading ground.

The first thing I would do is scan that drive for viruses. What AV program is running on your machine?
Your System specs say "None".

Did you download and install one yet?

If not, choose ONE of these, then run a full scan on your system, including the ext. HD



Real time protection (use only one)
My System SpecsSystem Spec
15 Jan 2014   #10
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 
Do NOT format

Do NOT format the drive.

There are people on the forum who really know their stuff about this type of problem.

It can be very time consuming and attention to detail is paramount. Wait for a while, someone might see the thread and decide to pitch in.

Plug in the external HD if it's not already connected.

Then, while you're waiting, follow this tutorial: Disk Management - Post a Screen Capture Image

Bill
My System SpecsSystem Spec
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 Western Digital Driver won't update - software says its in use




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