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Windows 7: Two unknown drivers are in Device Manager

23 Jan 2014   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi quicqsolution.

Does it cause any lack of functionality? If not, you should not be worried for it. Here is my device manager....

Two unknown drivers are in Device Manager-1.jpg

So as per it, there may be some issue with the connectivity of the phone, but it is nicely connected. See.

Two unknown drivers are in Device Manager-2.jpg

If it cause a real issue, get the latest Intel Management Engine driver for your system and install it.

I dont have Management Engine installed (personal thoughts only). If it is installed, the Device Manager does not show yellow triangles on the phone.




My System SpecsSystem Spec
.
23 Jan 2014   #12
kathy025

Windows 7 Professional SP1 x64 (OEM)
 
 

Quote   Quote: Originally Posted by quicqsolution View Post
thanks for your post but this is not compatible with my machine.
That's quite odd. If your system is "HP Compaq dc7800 Convertible Minitower PC", it should work.

Would you kindly post a DxDiag for us?

1) Windows + R
2) Type "dxdiag".
3) Click Save All Information...
4) Save DxDiag.txt.
5) Attach or post the text file (using [code] tags).
My System SpecsSystem Spec
23 Jan 2014   #13
maxie

windows 7 home 64bit
 
 

Have a Look at this old Thread

PCI Serial Port?H
My System SpecsSystem Spec
.

26 Jan 2014   #14
quicqsolution

Microsoft Windows 7 Ultimate 64-bit SP1
 
 

Quote   Quote: Originally Posted by kathy025 View Post
Quote   Quote: Originally Posted by quicqsolution View Post
thanks for your post but this is not compatible with my machine.
That's quite odd. If your system is "HP Compaq dc7800 Convertible Minitower PC", it should work.

Would you kindly post a DxDiag for us?

1) Windows + R
2) Type "dxdiag".
3) Click Save All Information...
4) Save DxDiag.txt.
5) Attach or post the text file (using [code] tags).
alright kathy025

please check this zip file


Attached Files
File Type: zip DxDiag Detail.zip (5.2 KB, 5 views)
My System SpecsSystem Spec
26 Jan 2014   #15
quicqsolution

Microsoft Windows 7 Ultimate 64-bit SP1
 
 

Quote   Quote: Originally Posted by maxie View Post
Have a Look at this old Thread

PCI Serial Port?H
its talked about Lenovo X200 Tablet
but mine HP
My System SpecsSystem Spec
26 Jan 2014   #16
quicqsolution

Microsoft Windows 7 Ultimate 64-bit SP1
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi quicqsolution.

Does it cause any lack of functionality? If not, you should not be worried for it. Here is my device manager....

Attachment 302940

So as per it, there may be some issue with the connectivity of the phone, but it is nicely connected. See.

Attachment 302941

If it cause a real issue, get the latest Intel Management Engine driver for your system and install it.

I dont have Management Engine installed (personal thoughts only). If it is installed, the Device Manager does not show yellow triangles on the phone.
yeah i understand what you want to say but PCI Serial port drivers are system drivers and yours unknown drivers are nokia drivers
My System SpecsSystem Spec
26 Jan 2014   #17
quicqsolution

Microsoft Windows 7 Ultimate 64-bit SP1
 
 

now the name of "PCI Serial port drivers are not installed in my device manager the is installed now

My System SpecsSystem Spec
26 Jan 2014   #18
quicqsolution

Microsoft Windows 7 Ultimate 64-bit SP1
 
 

Quote   Quote: Originally Posted by maxie View Post
Hi there Try this Driver from the HP website >>>> Intel AMT LMS_SOL for AMT 3.0 system software Manager Icon
Problem has been solved.

Thank you members for your help.

thread should be closed now
My System SpecsSystem Spec
26 Jan 2014   #19
maxie

windows 7 home 64bit
 
 

Glad you got the issue sorted
My System SpecsSystem Spec
26 Jan 2014   #20
kathy025

Windows 7 Professional SP1 x64 (OEM)
 
 

Sorry I was away before I saw your DxDiag, but glad you had your problem sorted. It would be also nice if you posted the solution/s you took, so members can reference this thread should they come across similar problems.
My System SpecsSystem Spec
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 Two unknown drivers are in Device Manager




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