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Windows 7: Dell charging me for drivers for 7

28 Jan 2014   #21
synysterlulz

Windows 7 Professional 64 Bit
 
 

Did not work for me.


My System SpecsSystem Spec
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28 Jan 2014   #22
synysterlulz

Windows 7 Professional 64 Bit
 
 

If you want to get on Teamviewer and check it out I really do not mind.
My System SpecsSystem Spec
28 Jan 2014   #23
mjf

Windows 7x64 Home Premium SP1
 
 

Dell used to be very generous with their customer support. Apart from the principle of paying, it might be worth finding out what Dell want to charge for the drivers. If you find out let us know.
My System SpecsSystem Spec
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28 Jan 2014   #24
synysterlulz

Windows 7 Professional 64 Bit
 
 

Okay I will call them again and see. When I called them both time I got the notion that they basically say no no! To doing anything to the laptop lol. I am going to call one last time though and see how much they charge.
My System SpecsSystem Spec
28 Jan 2014   #25
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I appreciate your trust in me, but I don't make house calls as policy.

I'm trudging thru the belarc and will post the NIC and USB info only.
My System SpecsSystem Spec
28 Jan 2014   #26
synysterlulz

Windows 7 Professional 64 Bit
 
 

Ok thanks.
My System SpecsSystem Spec
28 Jan 2014   #27
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Did you try post 18?

No? Please try the Drivers & Printers (or Device Manager) method of obtaining the driver first.

If that fails give this a shot: Realtek

Dell charging me for drivers for 7-827eth.png

Another member who is very good at finding drivers gave me a different driver to try if teh Realtek RTL8411B(N) doesn't install (Dell reports your device as RTL8411B-US).

Bill
_


My System SpecsSystem Spec
28 Jan 2014   #28
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Unfortunately, Belarc did not give me the information I thought it would. I've deleted the PM and the file from my system.

You should remove the copy you placed on the host I retireived it.

Bill
My System SpecsSystem Spec
28 Jan 2014   #29
matts6887

Windows 7 ultimate 64-bit
 
 

I agree here; you should definitely be able to find the right drivers elsewhere by doing a search. Ya just gotta be a bit careful though; as some of the sites out there that claim to have the right driver(s) for your hardware etc.; will end up having drivers that in the end are not the right ones that you need even though they say they are/
My System SpecsSystem Spec
28 Jan 2014   #30
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

synysterlulz: I think I have some news that isn't going to sit well with you. I was thinking about the issue posted and I wondered "How did they activate Windows, what key did they enter?".

An early part of our conversation gave me something to research - Win8 Pro. I knew that MS allowed Win8 -> Win7 downgrades and I knew that Dell was going to charge you for drivers. I looked at the Dell policy and saw that they only allowed Win8 Pro downgrades. I should have written this at that point (post 6)

I decided to check what Microsoft downgrade rights had to say and found the same policy in effect.
Understanding downgrade rights
Downgrade rights details

Given this information, it is not permissible by forum rules (#4) for me or any other member to assist you. I'm truly sorry about this, but there are legalities involved. You could purchase a Win7 retail disc and install it on the Dell laptop, I don't think that is outside the License Terms of MS or Dell.

This does not, in any way, put you in bad standing on the forum and you are welcome to participate here as long as you don't go outside the forum rules.

So this ends my part in your thread.

Regards,

Bill
-
My System SpecsSystem Spec
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 Dell charging me for drivers for 7




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