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Windows 7: unable to install drivers

03 Feb 2014   #1
monusing

windows 7 64 bit
 
 
unable to install drivers

hi friends,

i have some big problems regarding my OS since i have installed a new windows 7 ultimate 64 bit OS recently.the drivers are not installing on my laptop.the case is that,

when i am trying to install the intel hd 3000 graphics driver for my laptop.it is saying that my machine does not meet the requirements for the driver.i don't understand why?my laptop is hp pavillion g6 2137 tx.please help me regarding this.


My System SpecsSystem Spec
.
03 Feb 2014   #2
archer

Windows 7 ultimate x64
 
 

Hi monusing,

As per the specs of your laptop (Here), It has an AMD GPU (AMD Radeon HD 7670M (2 GB DDR3 dedicated)

You can get the drivers for your card (64bit) from here. Get the AMD drivers and install them.

Keep us posted.
My System SpecsSystem Spec
03 Feb 2014   #3
monusing

windows 7 64 bit
 
 

hi Archer,

thanks for the reply,well there is a problem with my AMD driver which i have installed ,because after my laptop boots,it shows a error that "the amd driver installed is not functioning properly,please install it again"

is there any link between my intel 3000 graphics and AMD gpu drivers?
My System SpecsSystem Spec
.

03 Feb 2014   #4
archer

Windows 7 ultimate x64
 
 

Ahh OK! AMD GPU is a dedicated card for the laptop (not switchable). You have to download the drivers for both Intel and AMD from the link provided above. With this also download "DriverSweeper".

Uninstall the drivers for AMD. Run driver sweeper and clean the left overs of the old driver. Install the drivers now for AMD.
My System SpecsSystem Spec
05 Feb 2014   #5
monusing

windows 7 64 bit
 
 

hi archer,

does driver sweeper works on windows 7 64 bit and on amd drivers?
My System SpecsSystem Spec
06 Feb 2014   #6
archer

Windows 7 ultimate x64
 
 

Yes, it works perfectly.
My System SpecsSystem Spec
11 Feb 2014   #7
monusing

windows 7 64 bit
 
 

hi Archer,

i have followed your above instruction and installed a latest version amd driver but i am not able to see the catalyst control center for my amd driver?i have checked for it in control panel but it is not available.

i have checked the device manager and found both the drivers(AMD and intel) installed. Please let me know your comments.
My System SpecsSystem Spec
12 Feb 2014   #8
archer

Windows 7 ultimate x64
 
 

Did you install the whole driver package or just GPU drivers? If you selected custom install, it will only install what you selected.

Check out the first post here.

It gives the troubleshooting steps for CCC.
My System SpecsSystem Spec
12 Feb 2014   #9
monusing

windows 7 64 bit
 
 

In reply to your comments,

The amd driver i installed are whole driver package as per my view, rest you can check it in "GRAPHICS DRIVER" option in the link given below for my model Software & driver downloads HP Pavilion g6-2137tx Notebook PC | HP® Support

and i have done the express install ,after that the catalyst manager started installation but after installation i am not able to see the drivers installed in the uninstall program features but the drivers are present in the device manager.
My System SpecsSystem Spec
12 Feb 2014   #10
archer

Windows 7 ultimate x64
 
 

Uninstall the drivers again. this time uninstall the drivers from Safe mode. Run driver sweeper (in Safe mode). Reboot in Norma mode and install the drivers. Fresh Install.
My System SpecsSystem Spec
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 unable to install drivers




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