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Windows 7: No usb devices will install drivers

28 Feb 2014   #41
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quote   Quote: Originally Posted by Gandalf View Post
Quote   Quote: Originally Posted by liverpaul View Post
Problem Devices:
facap, FastAccess Video Capture ROOT\IMAGE\0000 This device is disabled.
My dumb idea, guys.
This device indicates disabled. What if, in the Device Manager, we right click on the Video device.
Will it say - Enable? If so, clicking on Enable should enable the device. Yes/No?
Not a dumb idea. Is a good observation and easy to try. I think separate issue from why the cam driver doesn't install - but absolutely worth a shot! The only 100% thing for certain about computers is there ain't NUTHIN 100% certain about 'puters


My System SpecsSystem Spec
.
28 Feb 2014   #42
liverpaul

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
Right click C:\WINDOWS\system32\drivers\usbstor.sys select Properties. Click the Details tab. Write down the file version number displayed

Next, navigate to C:\Windows\System32\DriverStore\FileRepository. Scroll down to find the folder names that begin usbstor.inf. Open the folder with the most recent date. Right click on the usbstor.sys file in that folder and check its file version number.

Does it match the other version number? (I hope so!) If yes, then copy the usbstor.inf and usbstor.pnf files in that folder to C:\WINDOWS\inf\.

Now, try inserting your new flash drive
The numbers matched, but my USB drive still won't work.
I'll come back to the thread tomorrow. It's getting late here.
Thanks for all the help. I really appreciate the time & effort
My System SpecsSystem Spec
28 Feb 2014   #43
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by Gandalf View Post
Quote   Quote: Originally Posted by liverpaul View Post
Problem Devices:
facap, FastAccess Video Capture ROOT\IMAGE\0000 This device is disabled.
My dumb idea, guys.
This device indicates disabled. What if, in the Device Manager, we right click on the Video device.
Will it say - Enable? If so, clicking on Enable should enable the device. Yes/No?
There are no dumb ideas.... there are only ideas!
I bet lots of people thought the horseless carriage was a dumb idea

Anyway, that's exactly what I thought too, except liverpaul would have to enable facap, Fast Access Video Capture... we can't

That might not start without the Integrated Webcam though. But it would tick something off the list.

No usb devices will install drivers-smiley_offtopic.png
Friends of mine often call me Gandalf nowadays, they used to call me Sasquatch before my hair turned white

Bill
.


My System SpecsSystem Spec
.

28 Feb 2014   #44
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Good morning! It's my turn to be fast asleep when you read this. It may be a while till i can reply as I may be out a good part of the day.

Try this next
> Create a shortcut for taking ownership of a file. See HERE
> Right click C:\Windows\System32\DriverStore\INFcache.1 select Take Ownership
> Delete INFcache.1. Reboot and try your usb flash again
My System SpecsSystem Spec
01 Mar 2014   #45
liverpaul

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Update:
Here's an updated view of my device manager with 3 things connected:
- USB flash drive
- External hard drive
- Optical mouse



Things are heading in the right direction
My System SpecsSystem Spec
01 Mar 2014   #46
liverpaul

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
Good morning! It's my turn to be fast asleep when you read this. It may be a while till i can reply as I may be out a good part of the day.

Try this next
> Create a shortcut for taking ownership of a file. See HERE
> Right click C:\Windows\System32\DriverStore\INFcache.1 select Take Ownership
> Delete INFcache.1. Reboot and try your usb flash again
I've done that now. An earlier step fixed my USB flash drive, so I didn't notice that this step did anything.
My System SpecsSystem Spec
01 Mar 2014   #47
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Please add your SF Systems Specs by following this tutorial: System Info - See Your System Specs
  • In the System Manufacturer/Model Number field, manually type Desktop or Laptop adding it to the information already in the field.
  • Specify Custom Build as the manufacturer if it is not an OEM machine.
  • The tool does not fill in this information but it is very important if someone has to research drivers or hardware for your machine.
Log on to Sevenforums (SF) and let the tool fill in you System specs on your SF profile.

Full instructions are in the tutorial. It's a simple process and it makes that information readily available on your posts. You don't have to retype the information in any thread.

Click here to view your system specs on SevenForums.

Click on My System Specs in the lower left of any post by any member to see what is presented about their machine.



Drivers & Downloads | Dell US

Mouse: uninstall the driver. You really only need the driver for special button configurations
If you identify the mouse, an SF member can help find the best driver.

It's most likely your touchpad on an internal USB port

Dell Touchpad Driver
3/8/2011 v15.1.15.0, A00
Description: This package provides Dell Touchpad Driver and is supported on XPS L702X that are running the following Windows Operating System: Windows 7.

Camera: uninstall (remove software if prompted) and reinstall the driver
Quanta H.264 Integrate Webcam Driver
3/8/2011 v1.0.1404.1005, A00
Description : This package provides the Quanta H.264 Integrate Webcam Driver and is supported on XPS Notebook L701X/ L702X/L501X/L502X that are running the following Windows Operating System: Windows 7.

JMCR SDSD Card Reader: uninstall (remove software if prompted) and reinstall the driver
JMicron JMB389 Card Reader Driver
12/14/2011 v1.00.64.1, A01
Description: This package provides the JMicron JMB389 Card Reader Driver and is supported on XPS Notebook L702X that is running the following Windows Operating System: Windows 7.

After the camera driver is updated, see if facap needs to be enabled. It might 'wake up' by itself or it might need a nudge to let it know the camera is there.


Thanks
My System SpecsSystem Spec
01 Mar 2014   #48
liverpaul

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Please add your SF Systems Specs by following this tutorial: System Info - See Your System Specs
  • In the System Manufacturer/Model Number field, manually type Desktop or Laptop adding it to the information already in the field.
  • Specify Custom Build as the manufacturer if it is not an OEM machine.
  • The tool does not fill in this information but it is very important if someone has to research drivers or hardware for your machine.
Log on to Sevenforums (SF) and let the tool fill in you System specs on your SF profile.

Full instructions are in the tutorial. It's a simple process and it makes that information readily available on your posts. You don't have to retype the information in any thread.

Click here to view your system specs on SevenForums.

Click on My System Specs in the lower left of any post by any member to see what is presented about their machine.



Drivers & Downloads | Dell US

Mouse: uninstall the driver. You really only need the driver for special button configurations
If you identify the mouse, an SF member can help find the best driver.

It's most likely your touchpad on an internal USB port

Dell Touchpad Driver
3/8/2011 v15.1.15.0, A00
Description: This package provides Dell Touchpad Driver and is supported on XPS L702X that are running the following Windows Operating System: Windows 7.

Camera: uninstall (remove software if prompted) and reinstall the driver
Quanta H.264 Integrate Webcam Driver
3/8/2011 v1.0.1404.1005, A00
Description : This package provides the Quanta H.264 Integrate Webcam Driver and is supported on XPS Notebook L701X/ L702X/L501X/L502X that are running the following Windows Operating System: Windows 7.

JMCR SDSD Card Reader: uninstall (remove software if prompted) and reinstall the driver
JMicron JMB389 Card Reader Driver
12/14/2011 v1.00.64.1, A01
Description: This package provides the JMicron JMB389 Card Reader Driver and is supported on XPS Notebook L702X that is running the following Windows Operating System: Windows 7.

After the camera driver is updated, see if facap needs to be enabled. It might 'wake up' by itself or it might need a nudge to let it know the camera is there.


Thanks
I've updated my system specs using the steps you provided.
I do the other steps a bit later.

It seems to me that I am having to manually do everything, whereas I'd like to be able to get my computer to do that for me (like it used to do). I just plugged in my iPhone and I have the same problem. I wish there was a way to re-enable Windows' ability to do this automatically for me.
My System SpecsSystem Spec
01 Mar 2014   #49
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by liverpaul View Post
I've updated my system specs using the steps you provided.
I do the other steps a bit later.

It seems to me that I am having to manually do everything, whereas I'd like to be able to get my computer to do that for me (like it used to do). I just plugged in my iPhone and I have the same problem. I wish there was a way to re-enable Windows' ability to do this automatically for me.
Thanks for updating your system specs.

Trouble shooting 101: You opened a thread "No usb devices will install". Technically that issue is revolved and the thread should be marked solved.

Members offered additional help on other issues presented in the feedback you provided. You don't have to take any advice offered. In the course of correcting an issue, many other issues are often resolved. The real trick is to stay focused on the issue in the thread (I'm guilty of sending you down the other hardware fix path).

Trust me, there are a lot of things other members are doing to help solve the issues on your machine, so don't feel alone in "having to manually do everything". There are some drivers you have to manually install (chipset, Ethernet,...)

I think you meant that you'd like to just plug in a USB device and have it recognized.

So the new information given is that your iPhone isn't recognized when plugged into a USB port.

Everyone has given you some useful information, please review those posts and provide a recap of what you have done or not done.

This seems to be a cached driver or another db issue. Storage USB are fine now - other USB devices not so good. Need to think on this a little more.

Thanks,

Bill
.
My System SpecsSystem Spec
01 Mar 2014   #50
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Had a moment to look in on thread...

Wooo Hooo! Glad your USB storage devices are working again

Quick thing to try re: iPhone - uninstall, re-install itunes

You have a Logitech USB Optical mouse. I would leave the touchpad drivers alone.

Do you have an SD card inserted in your card reader? If not, insert one. Does the SD Host and JMCR Other device entries disappear? If not, the right click each->Properties and tell me the Device Status code of each (I only need the code #)

Back later!
My System SpecsSystem Spec
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