No usb devices will install drivers  

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  1. Posts : 44
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #11

    I read through the article but it doesn't give me ideas about what I should do (I'm not a computer expert:)). I do have the option of just backing up my files and reinstalling Windows. Overkill, but at least it would fix things.
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  2. Posts : 531
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #12

    If course, that is always your choice. I would not recommend it until we have tried every available option. Like you said, at this point, it's a bit of an overkill. Besides, we have other techs here who are I smarter then me, so let's just try another approach. OK?

    On the Other items, right click the device and select Update Driver Software ... (and cross your fingers :)).
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  3. Posts : 44
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #13

    I will wait and see if others can give advice that might help.
    In the meantime I will try your suggestion, although I think I might have done that already.
    Thanks for taking the time to help me:)
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  4. Posts : 531
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #14

    I am sorry, but "Blank" I do not understand.
    Do you mean that the last suggestion was not successful?
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  5. Posts : 44
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #15

    Gandalf said:
    I am sorry, but "Blank" I do not understand.
    Do you mean that the last suggestion was not successful?
    Sorry, my fault. I did a double post and edited the second one to "Blank". I have since updated that post.
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  6. Posts : 725
    Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
       #16

    • Click the Start Orb, type msinfo32 in the search box. Hit Enter
    • Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
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  7. Posts : 44
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #17

    ComputerGeek said:
    • Click the Start Orb, type msinfo32 in the search box. Hit Enter
    • Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
    facap, FastAccess Video Capture ROOT\IMAGE\0000 This device is disabled.
    Laptop_Integrated_Webcam_2HDM USB\VID_0408&PID_2FB1\6&2B19AEDE&0&4 The drivers for this device are not installed.
    Optical USB Mouse USB\VID_046D&PID_C016\6&18F7BCC3&0&3 The drivers for this device are not installed.
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  8. Posts : 18,415
    windows 7 home 64bit
       #18

    Hi there .. Can you please Post a screenshot of your USB controllers expanded ..
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  9. Posts : 44
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #19

    maxie said:
    Hi there .. Can you please Post a screenshot of your USB controllers expanded ..
    You mean from 'System Information'? I found a section called USB, here's the details:
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 PCI\VEN_8086&DEV_1C26&SUBSYS_04B81028&REV_05\3&11583659&0&E8
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D PCI\VEN_8086&DEV_1C2D&SUBSYS_04B81028&REV_05\3&11583659&0&D0
    Renesas Electronics USB 3.0 Host Controller PCI\VEN_1033&DEV_0194&SUBSYS_04B81028&REV_04\4&E668FA4&0&00E3
      My Computer


  10. Posts : 725
    Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
       #20

    1) Ugh. Dell site lists the web cam driver under Keyboard & Input Devices! (s/b under Video). Try the Quanta web cam driver

    2) That looks like a Logitech mouse. Did you get it from Dell? Try the Logitech Mouse/Keyboard drivers are also on the Dell site (look under Keyboard & Input devices)

    3) I also would've guessed the JD Micron driver Gandalf gave you would work. And I don't see the device listed in your last post. Do you still see that same device listed in Device Manager as an Other device?
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