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#11
I read through the article but it doesn't give me ideas about what I should do (I'm not a computer expert:)). I do have the option of just backing up my files and reinstalling Windows. Overkill, but at least it would fix things.
I read through the article but it doesn't give me ideas about what I should do (I'm not a computer expert:)). I do have the option of just backing up my files and reinstalling Windows. Overkill, but at least it would fix things.
If course, that is always your choice. I would not recommend it until we have tried every available option. Like you said, at this point, it's a bit of an overkill. Besides, we have other techs here who are I smarter then me, so let's just try another approach. OK?
On the Other items, right click the device and select Update Driver Software ... (and cross your fingers :)).
I will wait and see if others can give advice that might help.
In the meantime I will try your suggestion, although I think I might have done that already.
Thanks for taking the time to help me:)
I am sorry, but "Blank" I do not understand.
Do you mean that the last suggestion was not successful?
- Click the Start Orb, type msinfo32 in the search box. Hit Enter
- Click the + sign next to Components to expand it
- Click Problem Devices. Anything appear?
- If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
- On the other hand, if no devices are listed, tell me so
facap, FastAccess Video Capture ROOT\IMAGE\0000 This device is disabled.
Laptop_Integrated_Webcam_2HDM USB\VID_0408&PID_2FB1\6&2B19AEDE&0&4 The drivers for this device are not installed.
Optical USB Mouse USB\VID_046D&PID_C016\6&18F7BCC3&0&3 The drivers for this device are not installed.
You mean from 'System Information'? I found a section called USB, here's the details:
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 PCI\VEN_8086&DEV_1C26&SUBSYS_04B81028&REV_05\3&11583659&0&E8
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D PCI\VEN_8086&DEV_1C2D&SUBSYS_04B81028&REV_05\3&11583659&0&D0
Renesas Electronics USB 3.0 Host Controller PCI\VEN_1033&DEV_0194&SUBSYS_04B81028&REV_04\4&E668FA4&0&00E3
1) Ugh. Dell site lists the web cam driver under Keyboard & Input Devices! (s/b under Video). Try the Quanta web cam driver
2) That looks like a Logitech mouse. Did you get it from Dell? Try the Logitech Mouse/Keyboard drivers are also on the Dell site (look under Keyboard & Input devices)
3) I also would've guessed the JD Micron driver Gandalf gave you would work. And I don't see the device listed in your last post. Do you still see that same device listed in Device Manager as an Other device?