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Windows 7: why does USB3 driver need to reinstall after restart?

22 Feb 2014   #11
torshizi

Windows 7 Ultimate x64
 
 

Exactly.
after restart i should install drivers(Same way as the previously mentioned) and then everything are ok.


My System SpecsSystem Spec
.
24 Feb 2014   #12
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

After a restart, look at the two devices with those yellow icons. For each one in DevMgr: right click->Properties. On the General tab, what is the Device Status Code for each device?
My System SpecsSystem Spec
26 Feb 2014   #13
torshizi

Windows 7 Ultimate x64
 
 

Thanks to all friends that with your knowledge can help me to solve this problem.
For both, code 10.
My System SpecsSystem Spec
.

26 Feb 2014   #14
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Click Start, in the search box type msinfo32. Hit Enter. Look through the information in right window pane. Are you running BIOS version A11?

Also, i saw you made a change in your post so i want to be sure and double check: Is the device status of both your devices
> Code 10 (This device can not start) or
> Code 12 (This device can not find enough free resources)??

/* EDIT */
Also, verify my understanding is correct
1. You reboot the computer. Both USB devices have the yellow icon
2. Right click the device->Uninstall. Then at top of device manager select Action->Scan for Hardware Changes. The driver is reinstalled but you still have the yellow icon

But when you do a driver update, the drivers are installed and the devices are OK
My System SpecsSystem Spec
28 Feb 2014   #15
torshizi

Windows 7 Ultimate x64
 
 

-BIOS version A09,9/30/2011
-sorry for change,code 10 is correct.
1-I reboot the computer. Both USB devices have the yellow icon.
2-Right click the device->Uninstall. Then at top of device manager select Action->Scan for Hardware Changes. The driver is reinstalled and it is OK.
3-after Restart Both USB devices have the yellow icon.
My System SpecsSystem Spec
28 Feb 2014   #16
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quote   Quote: Originally Posted by torshizi View Post
-BIOS version A09,9/30/2011
You;re running an old BIOS version. Go to the Dell site for your model and update to A11. Be sure all AC cords are plugged an secure so no power loss during BIOS updates.

Hopefully, this might fix the problem. Let us know
My System SpecsSystem Spec
01 Mar 2014   #17
torshizi

Windows 7 Ultimate x64
 
 

unfortunately did not work.
My System SpecsSystem Spec
01 Mar 2014   #18
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

i'm sorry. Thought the BIOS might have been the answer. I'm out of ideas
My System SpecsSystem Spec
08 Mar 2014   #19
torshizi

Windows 7 Ultimate x64
 
 

finally it is solved.
from bellow link and step 6.
How To Fix Error Code 10 (This device cannot start)
Thanks to those who helped me.
My System SpecsSystem Spec
08 Mar 2014   #20
maxie

windows 7 home 64bit
 
 

Good news glad you got the issue sorted .. And thanks for Posting back the solution
My System SpecsSystem Spec
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 why does USB3 driver need to reinstall after restart?




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