I noticed there was the intel matrix storage manager driver on the gateway site - if you have raid or AHCI enabled in the bios it needs to be installed and could be the cause of the problem. Check under sata configuration in the bios to see what the settings is - if its there - if it says sata as IDE you dont need to worry about installing the matrix driver if its says AHCI or Raid you do. I wouldnt think you have raid but AHCI is a strong possibility. Its an enhanced storage controller, but wouldnt hold my hopes on this one - sort of worth mentioning, as you might need to install it in any case, as its listed, and applicable to your laptop.