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Windows 7: USB serial driver not getting installed


26 Feb 2014   #1

WINDOWS 7 64 bit
 
 
USB serial driver not getting installed

Hi I am trying to install a gadget serial driver 2.4 on windows 7 and it comes as unknown device

I always get this error

"the folder item you specified doesn't contain a compatable driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems."

I had checked the inf file and i am not sure how to get out of this issue.

on windows XP it used to work.

I am attaching .Inf file also txt format.

I had gone through all the post and applied all suggestions but still stuck on same error.
"the folder item you specified doesn't contain a compatable driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems."



Attached Files
File Type: txt VirtualSerial.inf.TXT (3.3 KB, 5 views)
My System SpecsSystem Spec
.

26 Feb 2014   #2

Desk 1: Win 7 Pro 32bit; Desk 2: Win 8.1 64b / Win 7 Pro 64b
 
 

Re: That driver INF

It supports 32bit systems but only supports 64 bit Itanium based systems. I would think there should be another 64 bit driver available non-Itanium machines.
My System SpecsSystem Spec
26 Feb 2014   #3

WINDOWS 7 64 bit
 
 

Yes the i modified it to check it.Original .Inf is NTamd64 command.
But it also gives same error


Attached Files
File Type: txt VirtualSerial.inf.txt (3.3 KB, 4 views)
My System SpecsSystem Spec
.


26 Feb 2014   #4

Desk 1: Win 7 Pro 32bit; Desk 2: Win 8.1 64b / Win 7 Pro 64b
 
 

Interesting problem....

I first thought you'd be between a rock and a hard place because as soon as you modify a driver's INF file, you break the driver's digital signature. So even if an INF hack got you past your problem, Win 7 wouldn't allow the driver install because it's no longer digitally signed!

But did some more searching/reading and MAY have found what seems a solution:
  1. Navigate to C:\Windows\System32\DriverStore\FileRepository\
  2. Scroll down and look at all folder names that begin with mdmcpq.inf_amd64
  3. Open the one with most recent date (On my Win 7 x64 it's mdmcpq.inf_amd64_neutral_b53453733bd795bc)
  4. Copy file usbser.sys to C:\Windows\System32\drivers
Try installing again (using ALL the ORIGINAL driver files!)
My System SpecsSystem Spec
27 Feb 2014   #5

WINDOWS 7 64 bit
 
 

Still same issue
latest usbser.sys was from 2/20.

I am attaching all the files .It is not a txt file. it is zip file.
if want to look all the files then save it in zip format in place of .txt.

Please let me know i am stuck in this issues.


Attached Files
File Type: txt USB serial.txt (115.7 KB, 2 views)
My System SpecsSystem Spec
27 Feb 2014   #6

Desk 1: Win 7 Pro 32bit; Desk 2: Win 8.1 64b / Win 7 Pro 64b
 
 

You should be able to upload a zip file. no need to change the extension

I'm confused by the file organization in your zip file. I want to see the your driver install files and how they're organized when do the install. Is there really a zip file included when you run the installation?
> How are the files organized when you do the install?
> Are they all in one folder? Across subfolders?
> Just zip the top level folder(s) for me so i can see how they're organized when you attempt the reinstall

Tell me the step-by-step of how you're attempting the installation
> Do you plug in a physical USB device first?
> How are you starting the device driver install: Clicking Update Driver? Clicking on Install? via the New Hardware Wizard?

Let's create a Device Installation trace file. If lucky, might be a clue in there...
  1. Download and unzip the attached file. Unplug any USB devices other then mouse and keyboard
  2. Delete C:\WINDOWS\inf\setupapi.dev.log if it exists
  3. Double click the SetupAPI VERBOSE.reg file. Allow the change to your registry. Reboot.
  4. Now go through the device installation process
  5. After it fails, zip C:\WINDOWS\inf\setupapi.dev.log and attach to your post
  6. Double click the SetupAPI Default.reg. Reboot


Attached Files
File Type: zip SetupAPI.zip (640 Bytes, 7 views)
My System SpecsSystem Spec
27 Feb 2014   #7

WINDOWS 7 64 bit
 
 

Thanks for going in detail.

I am attaching the file.
On insert it comes as unknown device .SO i go to device manager and try to install driver manually.

I am attaching the folder from which i pick the driver and log you asked for.
One more question how i can delete any instance of this device.
even though i uninstall it it comes as unknown device.
Shall i delete all different version created in past 3 days from
C:\Windows\System32\DriverStore\FileRepository\

Thanks again for help.


Attached Files
File Type: zip USB CDC binaries.zip (70.1 KB, 3 views)
File Type: log setupapi.dev.log (1.9 KB, 3 views)
File Type: log setupapi.app.log (932 Bytes, 2 views)
My System SpecsSystem Spec
27 Feb 2014   #8

Desk 1: Win 7 Pro 32bit; Desk 2: Win 8.1 64b / Win 7 Pro 64b
 
 

Yikes! As I see it from your data, you have two different problems
> USB Unknown Device in addition to (and separate from)
> The nxpUSBlib CDC Driver Installer

In a simplified view, Plug and Play occurs in 3 steps
  1. New hardware detection
  2. Device Recognition (Windows performs a sequence of events called "Device Enumeration" to recognize a device. Device Enumeration must succeed for recognition to suceed.
  3. Only AFTER a device is recognized, can Windows go searching for a suitable device driver

Steps 1 and 2 are handled by the USB bus controller and USB device plugged into the bus. For your case, device enumeration is failing. That's why you get the Unknown Device. So even though you're currently having problems installing the USB serial driver... Windows hasn't even gotten to the point that it matters as Windows won't go looking for it yet

First, need to get past Unknown Device. A few things to start
1. Is this the same computer where you had it running under XP?
2. What's the make / model of your HP laptop? Reinstall the chip set drivers
3. Is there a USB3 controller on the machine?
4. Make sure the laptop is plugged in each time you try inserting the USB device.
5. Is there a powered device on the other side of the USB ser cable when you plug it in? Make sure it has power turn on. If it has its own AC power cable, make sure it's plugged in
6. Try it on another computer. You do NOT need the ser cable driver installed to test it on other machines. Just plug the USB device in. If Device Enumeration/Recognition succeeds, it'll probably be listed as an "Other Device". In any case, if it appears as anything other then Unknown that's a good thing

Will post more later when have the time. Do not change anything in the File Repository for now.

p.s. I'm glad to try and help. Just hope we can find a solution to both these issues!
My System SpecsSystem Spec
28 Feb 2014   #9

WINDOWS 7 64 bit
 
 

Looks like you are correct.
When I started this first time it was detecting it has gadget serial 2.4.
and after that i tried to install the driver and it started showing blue screen.
May the driver or inf was wrong .I tried multiple files and some had given current error and i was not able to proceed.
May be i had corrupted the file.
Is there a way i can cleanup my entire USB driver so that it takes device as new device.
I restore my system to 3 days back before i started this device.
but it still stuck in unknown device.

Rest all answer are below.

First, need to get past Unknown Device. A few things to start
1. Is this the same computer where you had it running under XP?
--->Yes . It is same computer.

2. What's the make / model of your HP laptop? Reinstall the chip set drivers
--->HP probook 6470B
3. Is there a USB3 controller on the machine?
--->I am not sure about it.
4. Make sure the laptop is plugged in each time you try inserting the USB device.
--->Yes laptop is Plugged in.
5. Is there a powered device on the other side of the USB ser cable when you plug it in? Make sure it has power turn on. If it has its own AC power cable, make sure it's plugged in

-->The device is up and running.
6. Try it on another computer. You do NOT need the ser cable driver installed to test it on other machines. Just plug the USB device in. If Device Enumeration/Recognition succeeds, it'll probably be listed as an "Other Device". In any case, if it appears as anything other then Unknown that's a good thing
--->I am going to do that .
My System SpecsSystem Spec
28 Feb 2014   #10

WINDOWS 7 64 bit
 
 

One more update i was able to install it on other computer an i had used this file to install it.
So basically looks like i corrupted my USB serial device drivers.
How to re covered it.


Attached Files
File Type: txt linux-cdc-acm.inf.txt (3.2 KB, 1 views)
My System SpecsSystem Spec
Reply

 USB serial driver not getting installed




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