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Windows 7: USB ports not working - Code 39 error

14 Mar 2014   #1

Windows 7 Professional 64 bit
 
 
USB ports not working - Code 39 error

Hi !

The USB ports (3) on Acer Aspire 5942G have stopped working.

This 5942G is a dual boot computer with Windows 7 / Ubuntu 12.04. The USB ports are working fine in Ubuntu 12.04 - so, it is not a hardware problem. I used the touchpad, instead of the USB mouse, in Windows 7 until now - I need to sync my iPhone - and hence need access to the USB ports.

Looking into the problem in the device manager I can see a on the USB Controller - "Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34" and "Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C". I uninstalled the device drivers for both the above problems, re-started the machine and expected the drivers to be installed automatically. Still same problem. Again, I uninstalled the drivers and forced it to be installed (manually) from a fresh copy of the device drivers from Acer's website. Still same problem.

Triggered 'Troubleshoot' from Devices & Printers for the computer. 'Troubleshoot' identified the problem and applied the fix. But the device driver was not successfully installed. Looking at the driver status, I see the message "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing (Code 39)".

Any help / pointers to resolve the problem will be gratefully appreciated.


Regards,
Ashok.




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14 Mar 2014   #2

windows 7 home 64bit
 
 

Hi there .. You seem to have tried every thing to resolve the issue .. Except maybe step 3 in the Link below ..


How To Fix Error Code 39 (Windows cannot load the device driver for this hardware)
My System SpecsSystem Spec
15 Mar 2014   #3

Windows 7 Professional 64 bit
 
 

Hi !

I did see that post in About.com. However, aligning on the side of caution - it was specific to CD / DVD drives, though it does allude to other hardware as well - I did not try that fix. I shall try it today and post my reply.

Thanks for taking the time to look into my issue.


Best regards,
Ashok.
My System SpecsSystem Spec
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15 Mar 2014   #4

windows 7 home 64bit
 
 

Hi there ... I have known this method to work on USB Ports too ..
My System SpecsSystem Spec
16 Mar 2014   #5

Windows 7 Professional 64 bit
 
 

Hi Maxie,

Thanks !

The solution in Step 3 works fine.



Best regards,
Ashok.
My System SpecsSystem Spec
16 Mar 2014   #6

windows 7 home 64bit
 
 

Great news glad we could help
My System SpecsSystem Spec
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 USB ports not working - Code 39 error




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