IDE ATA/ATAPI driver missing?

Berkey · 21 Mar 2014

I wasn't sure if I should put this here, but it is a driver problem.

I have installed my new samsung SSD (840 pro) and then stumbled upon the information about setting ACHI for TRIM settings. TRIM is enabled as per CMD check but,

there is no IDE ATA/ATAPI controllers option available to choose from. Is this a problem? Also when I check the BIOS there is an option for ACHI, but the next option below it is selected by default titled "Intel Rapid Restore Technology RAID" (not the Rapid Storage Technology I misread it as initially)

IDE ATA/ATAPI driver missing?-devices.png

Should I leave this be or is there something missing in the way of a driver AND/OR changing the BIOS as well?

Gandalf · 22 Mar 2014

The Other devices category could be pointing to an issue. Simplest fix, if it works, is to right click and uninstall the devices under the Other devices category. Now, reboot. MS will reinstall the devices. Hopefully, where they should be.

If they return to the Other devices category, then we can try another approach.

Berkey · 22 Mar 2014

Gandalf said:

The Other devices category could be pointing to an issue. Simplest fix, if it works, is to right click and uninstall the devices under the Other devices category. Now, reboot. MS will reinstall the devices. Hopefully, where they should be.

If they return to the Other devices category, then we can try another approach.

Thank you foor the response. I did as you said and an Intel driver did install, but it did not change anything with the original problem, both of those "other drivers" are still present.

Gandalf · 22 Mar 2014

The Broadcom USH aught to be available via Dell. They are not very kind to strangers, so you will have to take it from here...
http://www.dell.com/support/home/us/en/19?~ck=mn

This should help you identify the Unknown device...
How to Identify Unknown Devices in Windows: 7 Steps
After completing the directions in the above link, return here with the information you find out and we'll try to find a driver for it.

Gandalf · 22 Mar 2014

LA and Arizona will be playing baseball in Sydney in about 30 minutes.
I WILL be watching. I'll check back during the commercials.

Berkey · 22 Mar 2014

Gandalf said:

LA and Arizona will be playing baseball in Sydney in about 30 minutes.
I WILL be watching. I'll check back during the commercials.

I appreciate the help my friend.

I'm beginning to get discouraged as the first link sent me into a redirect loop and if I go to the support page home to search for any manual updates I can't seem to find any broadcom USH ones. As for the second option; there is no ID for the PCI database to look up other than two hardware IDS:

ACPI\SMO8800
*SMO8800

However a google search revealed that it is apparently that it’s an accelerometer, a device that detects when your laptop may be falling and instantly stops the hard disk so it isn’t damaged on impact.

I already used dell's detect service to install any immediate updates, so I'm just at a lost as to the IDE ATA/ATAPI drivers

Gandalf · 22 Mar 2014

How to troubleshoot unknown devices that are listed in Device Manager in Windows XP
This may or may not help. It is a MS FIX for XP.
At the rate you're gong with my links, it can't hurt to try.

Does this make any sense to you?

The Broadcom Unified Security Hub (USH) drivers are included in the Dell ControlPoint Security Device Driver Pack, these drivers are located in the ControlPoint download category for your computer.

Gandalf · 22 Mar 2014

If the FIX doesn't work, try this...

Open Device Manager (Control Panel>System>Hardware>Device Manager)
The hardware whose drivers are missing will appear as Unknown device, so it's easier to locate the device.
Right click on the unknown device and click on Properties.
Under the Properties window click on Details tab and select Device Instance Id from the drop down box.
You should see a code similar to this

PCI\VEN_8086&DEV_27DC&SUBSYS_30868086
&REV_01\4&1E46F438&0&40F0
The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

Vendor ID = 8086
Device ID = 27DC
Once you have obtained both the IDs, proceed to PCI Database. There you can either search for the vendor from the vendor ID or directly get information about the device along with the vendor name by searching with the device ID.

Berkey · 22 Mar 2014

here are the results:

Gandalf · 22 Mar 2014

This might help with your original issue...
https://downloadcenter.intel.com/default.aspx

Something better start working. I'm running out of magic tricks.