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Windows 7: Acer Fingerprint Reader Driver

26 Mar 2014   #1
marchie

Windows 7 Home Premium x64
 
 
Acer Fingerprint Reader Driver

Hi,

I have an Acer 5942G and recently had to reinstall Windows 7 Home Premium. This of course meant reinstalling all the drivers. All of them so far have installed without a hitch, except for one.

My laptop has a fingerprint reader, so I downloaded the drivers from here

Acer | Download

However when I go to install it the installsheild wizard just seems to hang on the "Acer Bio Protection is configuring your new software installation" part. It just stays like that forever, I even left it for just over an hour and nothing.



It is extremely frustrating and I cant seem to fix it no matter what I do. My "FingerPrinter Reader" does go from an unregognized device in Device Manager to "Secure Biometric Device", but that is all it seems to do.

Can anyone offer a solution?

Thanks


My System SpecsSystem Spec
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26 Mar 2014   #2
maxie

windows 7 home 64bit
 
 

Hi Welcome to Seven Forums ... Can you please state which Drivers you have Installed from the Acer Website ?
My System SpecsSystem Spec
26 Mar 2014   #3
marchie

Windows 7 Home Premium x64
 
 

Well I have installed all the right ones for my GPU, card read etc, but for my fingerprint reader I used the only one listed

"Fingerprint EGISTEC Fingerprint Driver 6.2.56"
My System SpecsSystem Spec
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26 Mar 2014   #4
maxie

windows 7 home 64bit
 
 

Have you Installed the Chipset AMT JMicron Launch Management Drivers ?
My System SpecsSystem Spec
26 Mar 2014   #5
marchie

Windows 7 Home Premium x64
 
 

I have installed the Launch manager that is listed under "Applications", I have also installed the Intel Chipset drivers

These are the only drivers and applications listed for my laptop



My System SpecsSystem Spec
26 Mar 2014   #6
maxie

windows 7 home 64bit
 
 

If you have Installed the AMT Driver ... I shall have to do searching and see what the problem could be
My System SpecsSystem Spec
28 Mar 2014   #7
marchie

Windows 7 Home Premium x64
 
 

Did you have any luck?

If anyone could help me solve this issue it would be much appreciated.

Thanks
My System SpecsSystem Spec
28 Mar 2014   #8
maxie

windows 7 home 64bit
 
 

Sorry nothing yet its the problem will not Install .. Can not find a reason for that ..
My System SpecsSystem Spec
28 Mar 2014   #9
marchie

Windows 7 Home Premium x64
 
 

Success!

So I have no idea now this worked, but it did. I decided to try and burn all the files in the downloaded zip file (including the .exe) to a DVD and try to run it from there. Surprisingly it worked and I can now login with my finger like before, I only hope that the same issue doesn't occur in the future with other installations.
My System SpecsSystem Spec
28 Mar 2014   #10
maxie

windows 7 home 64bit
 
 

Good news No idea how that worked but it did so that is all that matters
My System SpecsSystem Spec
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 Acer Fingerprint Reader Driver




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