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Windows 7: Driver failure on boot causing black screen


11 May 2014   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Driver failure on boot causing black screen

Hello,

Sorry if I've posted this in the wrong place, but it appears to be a driver problem (Most likely the GPU).

The computer reaches the "Starting windows" animation, but after that boots to a black screen with a cursor, then the hard drive activity light slowly flickers off, I'm not sure if this is of significance, but moving the cursor results in the screen instantly going to the lowest brightness setting.

I've tried to fix this myself and managed to fix it for a short amount of time, but now the problem is occurring again, I'll update my system specs in a second but this is an Acer Aspire 5532 notebook.

All help is appreciated, Thanks for reading.

I'm posting this from safe mode, and here's the ntbtlog.txt.

Please tell me if I've done anything wrong or you need any information, I will gladly do so.



Attached Files
File Type: txt ntbtlog.txt (101.5 KB, 7 views)
My System SpecsSystem Spec
.

12 May 2014   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hello and welcome Dig03 yep some system specs would be handy System Info - See Your System Specs

Run these in safe mode

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html


Could you also run Speccy and let us know what the temps are too? Speccy - Download < download from piriform.

Try reseating the RAM sticks is another easy thing you can do as is reseating the hard drive - plus it may even be the hard drive failing and the only way to test it is run some tests on another machine if you can access one. There are two I use regularly - SeaTools for Windows | Seagate

and another that will test the actual physical surface of the spinner - Best Free Partition Manager Freeware and free partition magic for Windows 7, Windows 8, Windows Vista and Windows XP 32 bit & 64 bit. MiniTool Free Partition Manager Software Home Edition. - see my pic.


Attached Thumbnails
Driver failure on boot causing black screen-mini-tool-surface.png  
My System SpecsSystem Spec
12 May 2014   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've managed to get the netbook to actually boot so I'll try those programs and shortly try those in safe mode,

Thanks for the reply.
My System SpecsSystem Spec
.


12 May 2014   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Sfc /scannow, returned that all system files are verified and working.

CHKDSK reported no errors.

The Surface Checker elapsed 3 hours 30 minutes to tell me every block is OK.

Speccy reports my temperatures are:

Processor: 50C
Motherboard: 54C
HDD: 44C

(I think thats what you meant by temps, but they're staying around those)

What I'm worried about is the stuff after line 184 in the ntbtlog, where it has a load of driver loading failures,

This problem seems to be intermittent and it can break and decide to work at any time :/

What I'm really worried about is if this problem is going to cause worse damage in the long run.
My System SpecsSystem Spec
13 May 2014   #5

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 


Ok Dig sorry for late reply mate the temps are a little more than I wouldlike but not ridiculous.

Now all that remains is to track down this problem

The driver for the GPU is this Legacy

The driver for the VGA is here and the driver list does not include anything hat I can ID as for the chipset so just try this one
Acer | Driver Download

We may even have to go to testing the RAM too see this

MEMTEST

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.htmlthis one you will need to make a bootable disk set theBIOS to optical (or USB if preferred) boot the machine and let it run for at LEAST 8passes unless the errors come up straight away. Takes fair timeto complete and some leave it running overnight.

Ifthe errors come up quickly then you can stop it and you will have to test eachstick and maybe in each slot to sort the bad one out.


This last suggestion does take a long time to run and you must let it run for at least 8 passes some folks ignore this and miss on errors so be patient but as I stated if the errors come up straight away you can stop because the stick/s will be bad. (see pic it shows errors after 1 pass but it may extend to 5 or 7 or whatever but usually if by 8 passes it is usually safe to find the RAM ok)


Attached Thumbnails
Driver failure on boot causing black screen-memtesterror.png  
My System SpecsSystem Spec
13 May 2014   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I installed the VGA driver, (the Legacy was already installed), and I'll try MemTest later, Thanks for the reply, I'll go on using the computer for a couple days and see if the problem resurfaces, if it doesn't I'll mark the thread as solved.

Thanks again.
My System SpecsSystem Spec
17 May 2014   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

It was working fine until today when I had to restart twenty-odd times before it decided to work :/

And MemTest checked out fine, no problems were found.

I have no idea why the problem has resurfaced, maybe its something more underlying than a driver problem.
My System SpecsSystem Spec
17 May 2014   #8

Win 7 Pro x64/Win 8 Pro x64 dual boot
 
 

Dig03,

Your problem in the ntblog starts with the computer failing on this line:
Driver failure on boot causing black screen-capture38.png

That's got to do with the Hardware Abstraction Layer, and it's probably why the rest of the drivers are failing to load. Either the Hal.inf file or the Hal.dll file aren't loading properly, and from reading this thread, it looks like it's an intermittent thing.

That could point to a faulty hard disk, but that's just speculation on my part. Did Seatools give you any error messages?


My System SpecsSystem Spec
17 May 2014   #9

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Dig in addition to the Seatools Mellon Head has asked for did you try that physical surface test on the drive with Partition Wizard? It could be something purely mechanical.
My System SpecsSystem Spec
18 May 2014   #10

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've done this so far:

Installed an ATI VGA driver
Ran CHKDSK - No Errors
Ran sfc /scannow - No Errors
Ran surface test - No Errors
MemTest for 8 passes - No Errors

From what I know of, there's no reason for this to happen that is apparent, so the Hard Drive might just be failing or breaking slowly or something, I really don't know.
My System SpecsSystem Spec
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 Driver failure on boot causing black screen




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