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Windows 7: 32 Bit Monitor Driver on 64 bit machine


13 May 2014   #1

Windows 7 Ultimate x64
 
 
32 Bit Monitor Driver on 64 bit machine

I'm aware that 32 bit drivers will not work on a 64 bit machine, yet it doesn't stop me from wanting to ask this question. I have an advanced knowledge of most computer issues, but this one is stumping me all around.

I have a Samsung SyncMaster 710n that I picked up, used, for a decent price, and it broke my heart when I connected it to my Dell Optiplex 755.

I set the resolution low before swapping the monitor, not knowing what the highest resolution it would display. I set it at 1024x768. It has the 4:3 aspect ratio. To my surprise, it told me that the optimum resolution was 1280x1024, without displaying my computers graphics. It bounced around the default error message and I reconnected my old (broken) monitor and changed it to that display resolution. When I reconnected the SyncMaster 710n, in 1280x1024, it was still bouncing around that message!? Huh!?

So after some tears and anger, I tried a reboot to see if maybe windows would recognize the change. It did, and installed a generic pnp driver, and the screen came up in 1024x768, AND 1280x1024.

Here's the problem: Time to time, without any real reason, the monitor will error and go back into 'safe' mode. (note: monitor safe mode, not 'computer' safe mode) and display "This is not your optimum resolution", no matter what the computer's resolution is set at.

So, I have searched high and low for a Samsung monitor driver for use on a 64 bit platform. Even today, while writing this post, I'm using the Samsung SynchMaster 710n, and it has error-ed, leaving me to unplug the monitor's cables to the computer and ac power.

My question is: Is there a driver somewhere in the deep interwebs that I'm not finding? How hard would it be to write (or modify) the .ini to fix this problem? Are there any solutions besides a.) installing a 32 bit os (dual boot), b.) buying a new monitor, c.) living with the generic pnp driver and the subsequent errors?

I'm using the stock/ onboard Dell Optiplex 755 graphics card, and the rest of my specs can be found on the bottom of my post.

Thanks for your help, people!


My System SpecsSystem Spec
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13 May 2014   #2

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

I have many 32 bit drivers on my 64 bit OS system and they all work without problems. Many programs I have installed, such as the old MS Office 2003 is not 64 bit but they work OK.

I would suspect the monitor, or interface cable, rather than a driver or PC problem since you have another monitor that works OK. Possibly why the monitor was on the used market?
My System SpecsSystem Spec
13 May 2014   #3

Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by xsynfulx View Post
I'm aware that 32 bit drivers will not work on a 64 bit machine, yet it doesn't stop me from wanting to ask this question. I have an advanced knowledge of most computer issues, but this one is stumping me all around.

I have a Samsung SyncMaster 710n that I picked up, used, for a decent price, and it broke my heart when I connected it to my Dell Optiplex 755.
Have you visited the manufacturer's site to see if they have 64-bit drivers available?

You also need to figure out what the native res of said monitor is, and also, update your video card drivers.

Quote:
I set the resolution low before swapping the monitor, not knowing what the highest resolution it would display.
Quote:
Here's the problem: Time to time, without any real reason, the monitor will error and go back into 'safe' mode. (note: monitor safe mode, not 'computer' safe mode) and display "This is not your optimum resolution", no matter what the computer's resolution is set at.
This is very likely due to the fact that you have the monitor set at an improper resolution. Or... the monitor is/was damaged.

Lastly, depending on the age of that monitor, Windows will natively install default drivers for it, so that really shouldn't be an issue. You probably just need to figure out the proper res, and update your video card drivers.




Peace
My System SpecsSystem Spec
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13 May 2014   #4

Windows 7 Ultimate x64
 
 

I'm very sure it is the monitor not supporting 64 bit as I've changed between 3 cables. The previous monitor has been dropped, cracked, and 'rainbowed', besides having a magnet gauss it.

The driver is a 32 bit, downloaded directly from Samsungs website, and it is the correct driver for the monitor, not the operating system. When I attempt to install the driver via the Samsung website, it includes a friendly 'setup.exe', along with the sm177n.cat, sm177n.ini and sm177n.icm files. Running the setup, it says that the setup does not support 64 bit systems. Doing it through the device manager (in attempt to force it), it gives me the error message "The folder you specified does not contain a compatible software driver for your device. If the folder contains a driver, make sure that it is designed to work with 64 bit systems." ... so let's skip the obvious "did you turn the computer on" questions? I'm very sure I have pinpointed the issue, being that the hardware wasn't designed to work with a 64 bit system. That's obvious. The monitor works without issues on 4 different 32 bit machines, using all 3 cables for extended periods and under many different stress tests.
My System SpecsSystem Spec
13 May 2014   #5

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
Quote   Quote: Originally Posted by xsynfulx View Post
I'm aware that 32 bit drivers will not work on a 64 bit machine, yet it doesn't stop me from wanting to ask this question. I have an advanced knowledge of most computer issues, but this one is stumping me all around.

I have a Samsung SyncMaster 710n that I picked up, used, for a decent price, and it broke my heart when I connected it to my Dell Optiplex 755.
Have you visited the manufacturer's site to see if they have 64-bit drivers available?

You also need to figure out what the native res of said monitor is, and also, update your video card drivers.

Quote:
I set the resolution low before swapping the monitor, not knowing what the highest resolution it would display.
Quote:
Here's the problem: Time to time, without any real reason, the monitor will error and go back into 'safe' mode. (note: monitor safe mode, not 'computer' safe mode) and display "This is not your optimum resolution", no matter what the computer's resolution is set at.
This is very likely due to the fact that you have the monitor set at an improper resolution. Or... the monitor is/was damaged.

Lastly, depending on the age of that monitor, Windows will natively install default drivers for it, so that really shouldn't be an issue. You probably just need to figure out the proper res, and update your video card drivers.




Peace
Yes, all of my computer drivers are completely up to date, including the BIOS. I've used current versions of all the other drivers from Dell's website. Yes, windows has installed a plug-n-play generic driver. While it DOES display (I'm using it right now), that doesn't stop the occasional hiccup where the monitor goes into safe mode ~ONLY~ on the 64 bit system.

The native resolution for the monitor is 1280x1024, which will still flip the monitor into safe mode. 1024x768 will also procure the same results.

Yes, I've searched high and low and everywhere in between for a 64 bit version of this driver, between Samsungs website, and other 3rd party websites. My hardware issue is a unique one that I don't think anyone else has personally encountered.

I've done all the normal troubleshooting steps, and I'm no noob. I force drivers to work some/ most of the time, if I can't find specific ones. This one, however, has stumped me.

This is a hardware driver issue. The problem driver is the Samsung SyncMaster 710n. It was only released in 32 bit. I don't know enough about driver scripting to write my own .ini file or the subsequent effects it could/ would have.
My System SpecsSystem Spec
13 May 2014   #6

W7 Pro x64 SP1 / W8.1 Pro x64 / W10 Tech Preview x64 VM
 
 

Quote   Quote: Originally Posted by xsynfulx View Post
" ... so let's skip the obvious "did you turn the computer on" questions? I'm very sure I have pinpointed the issue, being that the hardware wasn't designed to work with a 64 bit system.
The monitor is old, there have been no drivers released for ten years and none of them were compatible with any OS past XP. Buy a new one.
My System SpecsSystem Spec
13 May 2014   #7

Windows 8.1 Pro
 
 

Even though they may not be any "64-bit" drivers from Samsung, Windows will install default drivers which should work. I'm fairly sure your issue is you're using an improper resolution.

Here's and example. I just recently, as in last week, bought a high end display monitor, and just installed it. I hadn't even installed the official drivers and Windows still picked it up and in this case, set it to it's native resolution.

With that, I say try running the monitor at a resolution of 1280 x 1024, 60 Hertz. This is according to the user's manual downloaded here: Support - LCD 710N | Samsung Monitors. Page 48.

Let us know.
My System SpecsSystem Spec
13 May 2014   #8

Windows 7 Ultimate x64
 
 

There is absolutely no reason or specific action that causes it to 'safe mode'. It does it when it wants. I have the entire system on a UPS, on a brand new power strip, that is completely functional. I was thinking it could have been a voltage problem, via power spikes or drops. Nope!

K.I.S.S. The most simple and obvious solutions are 1.) buy a different monitor and quit being a cheap ass, 2.) 'make' a driver via re-writing a 32 bit version
My System SpecsSystem Spec
13 May 2014   #9

Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by Boozad View Post
Quote   Quote: Originally Posted by xsynfulx View Post
" ... so let's skip the obvious "did you turn the computer on" questions? I'm very sure I have pinpointed the issue, being that the hardware wasn't designed to work with a 64 bit system.
The monitor is old, there have been no drivers released for ten years and none of them were compatible with any OS past XP. Buy a new one.
Not true. I've still have some old CRT monitors that still work on both 7 & 8, 64-bit. As I stated, Windows will install native drivers. Where the issue comes in is if the monitor uses special software/hardware that requires a specific driver. My NEC for example has it's own on-board LUT table for color management, and for that, it requires a specific driver. Outside of that, the Windows driver works just fine.

That said. If the OP's monitor is erroring out like it is, it was probably broken when they got it. Thus the "really good deal".
My System SpecsSystem Spec
13 May 2014   #10

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
Even though they may not be any "64-bit" drivers from Samsung, Windows will install default drivers which should work.
"should" being the operative word. I wouldn't be posting a question about a problem if it did what it was supposed to.

Quote   Quote: Originally Posted by sygnus21 View Post
With that, I say try running the monitor at a resolution of 1280 x 1024, 60 Hertz. This is according to the user's manual downloaded here: Support - LCD 710N | Samsung Monitors. Page 48.
That was the very first place I looked, and why I set the resolution to 1280x1024 @60 Hertz. I'm telling you that it doesn't matter! Sorry for my vented frustration, but it's a stupid problem that "should" be as simple as a generic pnp driver.
My System SpecsSystem Spec
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 32 Bit Monitor Driver on 64 bit machine




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