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Windows 7: Issue with Universal Serial Bus (usb) Controller

18 May 2014   #21
kwilt

Windows 7 Home Premium x64
 
 

It seems to be working. I'll restart my computer and report back with results.


My System SpecsSystem Spec
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18 May 2014   #22
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

OK. Keeping my fingers crossed!
My System SpecsSystem Spec
18 May 2014   #23
kwilt

Windows 7 Home Premium x64
 
 

You seem to have fixed my issues! Thank you very much!
My System SpecsSystem Spec
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18 May 2014   #24
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Great news! Happy Computing!
My System SpecsSystem Spec
19 May 2014   #25
kwilt

Windows 7 Home Premium x64
 
 

So i started my computer this morning and the problem is back. I don't know what to do.
My System SpecsSystem Spec
19 May 2014   #26
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Hi kwilt

I saw your post and am looking further into the issue. may take a bit of time to do so

A couple questions
  1. Is this the first reboot since the problem was fixed? (i'm wondering if a pattern where it's fixed after install/reboot and always broken again after the next reboot)
  2. When USB 3 not working, open DevMgr. In the menu bar click View->Devices by connection. Now click to expand the ACPI devices, till you see PCI bus. Expand PCI too. Find your USB 3.0 controller. Note everything is show in parent/child relationship. Make sure to expand all the children so i can see what, if any, devices are connected to your USB 3 controller.

The give me a screen. My example below is of a USB 2 controller as I don't have USB 3.0.. I outlined and expanded all the devices connecting to my USB 2 controller


Attached Thumbnails
Issue with Universal Serial Bus (usb) Controller-2014-05-19_160713.jpg  
My System SpecsSystem Spec
19 May 2014   #27
kwilt

Windows 7 Home Premium x64
 
 

I've reverted back to windows 8, thanks for trying to help. I appreciate it.
My System SpecsSystem Spec
19 May 2014   #28
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quote   Quote: Originally Posted by kwilt View Post
I've reverted back to windows 8, thanks for trying to help. I appreciate it.
No problem.

If you hate the native Windows 8 interface (like i do) install Classic Shell. You can switch back and forth between Windows 7 style menus and Desktop look vs. Windows 8 metro with a mouse click
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 Issue with Universal Serial Bus (usb) Controller




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