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Windows 7: trouble updating driver for AMD Radeon 6570 HD

03 Jul 2014   #41
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Oh man, this can be a vicious circle.

I'm not sure if fusion is all that smart - it might just say "here are the things I know about AMD, is there anything you don't want removed"

For now just close Fusion.

Please check Device manager again for Display.

If it's there, uninstall the driver (plate tab) - make sure you look around for a checkbox
it's usually in the lower left corner and it says remove software (or something to that effect). There might be a pop up instead of a checkbox that asks the same thing (do you want to remove the software)

Yes, you want to remove the software.

The only way the AMD driver can be reinstalled is if the software still lives on the box.

Check the name of the driver - make sure we're not fighting something else - like Nvidia.

I saw Intel on the HP page, so I think the Nvidia is a left over from a card that was in the machine.

Let me collect my thoughts while you check Device mgr.

I'm ready for a bigger hammer!

Please download cCleaner from Piriform and install.
it should start automatically- if not click the link to start the download.

rename
C:\AMD
C:\AMD-x

rename
C:\Program Files\Common Files\ATI Technologies
C:\Program Files\Common Files\ATI Technologies-x

Go to Control Panel > Devices and Printers
right click the name of your Computer
select device installation settings
set is as below and save
trouble updating driver for AMD Radeon 6570 HD-capture.png


I think that should close the door on any automatic updates.

Run cCleaner - just the cleaner part (the broom) - analyze button, then run cleaner button
You can close cCleaner after the cleanup.




My System SpecsSystem Spec
.
03 Jul 2014   #42
skip

Microsoft Windows*7 Édition Familiale Premium 64 bits 7601 Multiprocessor Free Service Pack 1
 
 

I did everything you mentioned aside from this part that i did not understand:
rename
C:\AMD
C:\AMD-x

rename
C:\Program Files\Common Files\ATI Technologies
C:\Program Files\Common Files\ATI Technologies-x
My System SpecsSystem Spec
03 Jul 2014   #43
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Sorry for the short hand. I was asking you to rename two folders
AMD and ATI Technologies in two different locations.
by adding -x to the end of the folder name
When you're done the folders will be named
AMD-x and ATI Technologies-x


In Windows Explorer, open C:\
right click AMD
select rename
AMD-x

Same Explorer window
open Program Files
open Common Files
right click ATI Technologies
select rename
ATI Technologies-x

ATI Technologies was the folder you couldn't locate in a search, so it might not exist.
C:\Program Files\Common Files is where it should exist, but you've been cleaning stuff up.... so it might really be gone.
My System SpecsSystem Spec
.

03 Jul 2014   #44
skip

Microsoft Windows*7 Édition Familiale Premium 64 bits 7601 Multiprocessor Free Service Pack 1
 
 

this is what I get when I look for AMD in c:trouble updating driver for AMD Radeon 6570 HD-c-amd.jpg
Which one
do I rename


My System SpecsSystem Spec
03 Jul 2014   #45
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Sorry, network up and down here

just go to c:\ and c:\program files\common files, don't search


Attached Images
trouble updating driver for AMD Radeon 6570 HD-capture.png trouble updating driver for AMD Radeon 6570 HD-capture2.png 
My System SpecsSystem Spec
03 Jul 2014   #46
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

these will be brief so I can submit before losing connection

on C:\
right click AMD on C:\
select rename
AMD-x

then
expand Program files
expand Common files
select ATI Technologies
right click
select rename
ATI Technologies-x
My System SpecsSystem Spec
03 Jul 2014   #47
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

since I don't know if I'll be on tonight and tomorrow is Independence Day in the US, I might not get back until Saturday (hopefully ISP will resolve issues before then)

After renaming the folders, restart your machine

Might as well give the AMD install a shot, I won't be able to do any real research on Nvidia (I think it's just a remnant in the path statement)
My System SpecsSystem Spec
03 Jul 2014   #48
skip

Microsoft Windows*7 Édition Familiale Premium 64 bits 7601 Multiprocessor Free Service Pack 1
 
 

the AMD file is done but i didn't find the ATI one:[ATTACH]
[/ATTACH]


Attached Thumbnails
trouble updating driver for AMD Radeon 6570 HD-common.jpg  
My System SpecsSystem Spec
03 Jul 2014   #49
skip

Microsoft Windows*7 Édition Familiale Premium 64 bits 7601 Multiprocessor Free Service Pack 1
 
 

And thank you for your help gonna give the install a shot as you suggested, happy independance day watch out for those aliens
My System SpecsSystem Spec
03 Jul 2014   #50
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

ok, thought you might as well check - it didn't show up in the CMd dir list or Windows Search - no worries

restart and try the update. I might get lucky and stay on for a bit.
My System SpecsSystem Spec
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 trouble updating driver for AMD Radeon 6570 HD




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