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Windows 7: trouble updating driver for AMD Radeon 6570 HD

02 Jul 2014   #1
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Microsoft Windows*7 Édition Familiale Premium 64 bits 7601 Multiprocessor Free Service Pack 1
 
 
trouble updating driver for AMD Radeon 6570 HD

I've been trying to update my driver since yesterday. I tried following the insturctions that came along the latest driver (14.4) at the AMD website but the new driver still isn't installed. AMD has received feedback about the issue and posted the instuctions mentioned before, which I tried to follow, however my knowledge on the subject is minimal, any help is appreciated.

Here is the AMD page I visited: Desktop


My System SpecsSystem Spec
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02 Jul 2014   #2
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

There are a few notes on that page that need close attention:
Before installing this driver, please ensure you have uninstalled the previous driver using the Add/Remove programs option in the Control Panel and also deleted the installation folder for the previous driver. This folder can be found at the following locations:

C:/AMD/support/14-4-win7-win8-win8.1-64-dd-ccc-whql
or
C:/AMD/support/14-4-win7-win8-win8.1-32-dd-ccc-whql
and
AMD Catalyst Control Center requires Microsoft .NET4 Framework. Windows Vista and Windows 7 users may need to install the Microsoft .NET4 Framework as a prerequisite to use Catalyst Control Center.
There's a page on the AMD site that describes their prescribed uninstall method
How-To Uninstall AMD Catalyst Drivers From A Windows Based System

AMD install/upgrades don't always go smoothly, but uninstalling first often helps a lot.
My System SpecsSystem Spec
02 Jul 2014   #3
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Microsoft Windows*7 Édition Familiale Premium 64 bits 7601 Multiprocessor Free Service Pack 1
 
 

thank you for your reply,i followed evrey instruction provided by AMD, this includes going to the contro pannel and uninstalling the previous driver with the AMD catalyst control center and deleting the folder mentionned in the instructions and then proceding to install the updated driver. However there's no sign of the new driver, furthermore i can start the AMD catalyst control center which was working fine before i uninstalled the previous driver
My System SpecsSystem Spec
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02 Jul 2014   #4
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Something is amiss.

If you uninstalled the previous driver and tried to install the updated driver (but failed? how... error message, code?) then you should not be able to start CCC. What am I missing?

Please post a screen shot of
CCC - custom uninstall
and
the Display Adapter in Device Manager
See: Screenshots and Files - Upload and Post in Seven Forums
Post the following tabs: General and Driver.

After I see what you see, you might have to try to uninstall again (use custom, not express), or use a 3rd party utility.
My System SpecsSystem Spec
02 Jul 2014   #5
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Microsoft Windows*7 Édition Familiale Premium 64 bits 7601 Multiprocessor Free Service Pack 1
 
 
General and driver

Here's the screenshot of the custom uninstall, however i don't know how to acces the display manager, do I have to access it via the contol pannel? Also my computer is in french which makes things a little bit tedious to locate


Attached Files
File Type: rar amd ccc.rar (1.51 MB, 3 views)
My System SpecsSystem Spec
02 Jul 2014   #6
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

The display adapter in Device manager
You can open Device Manager quickly by typing devmgmt.msc into RUN or SEARCH and pressing ENTER.

Yes, language does get in the way sometimes.

I can't open the rar file, please post the image on SevenForums.
How-to: Screenshots and Files - Upload and Post in Seven Forums

Je ne parle pas ou lu en français, mais Google translate m'aide souvent.
Il faudra plus de temps pour lire les captures d'écran, mais je peux essayer.

Si cela devient trop difficile, je vais vous demander de modifier temporairement la langue de l'écran à l'anglais.

Merci
My System SpecsSystem Spec
02 Jul 2014   #7
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Perhaps I misread your post.

It's possible that your native tongue is English, but the machine is set to display French.

If that is the case, then this is what I typed (Google translated to French)
I do not speak or read French, but Google translate often helps me.
It will take more time to read the screenshots, but I can try.

If it becomes too difficult, I will ask you to temporarily change the display language to English.

thank you
My System SpecsSystem Spec
02 Jul 2014   #8
skip

Microsoft Windows*7 Édition Familiale Premium 64 bits 7601 Multiprocessor Free Service Pack 1
 
 
General and driver

haha no worries i do speak and understand english, it's just that i live in place were they speak french, and the computer i bought is in french, also i don,t know how to change the language. Here are both images as you requestedtrouble updating driver for AMD Radeon 6570 HD-amd-ccc.jpg

trouble updating driver for AMD Radeon 6570 HD-device-manager.jpg


My System SpecsSystem Spec
02 Jul 2014   #9
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 



This might help both of us then
Install or change a display language
Scroll down to almost the bottom to
>To change your display language

and expand to show the How-to

I'll see what I see in the images already posted.

Screen capture hints:
Ctrl+Prtsc - fullscreen capture
Ctrl+Alt+Prtsc - capture only the active window.
You still have to paste it into Paint or other graphics app to save it.

If you use the Snipping tool, press the arrow next to new, and you can select a few other capture options (rectangle, full screen, window)
My System SpecsSystem Spec
02 Jul 2014   #10
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok, in the AMD screen select CCC to uninstall it. Leave the HDMI driver

On the device manager, right click the display driver and post a screen shot of the general tab , then press the driver tab and post that screen shot.

Thanks
My System SpecsSystem Spec
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 trouble updating driver for AMD Radeon 6570 HD




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