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Windows 7: Problems...need help from experts

05 Jul 2014   #1
damien007

Windows 7 Ultimate x64
 
 
Problems...need help from experts

  • int15
my tune up utilities detected problems with int15 that the device is not working properly. when i checked the device manager, non-plug and play drivers int15, this message i got " the system encountered the following error while attempting to start the service. the system cannot find the file specified. how can i fix the int15? it cannot be updated....i don't know if this is related to the problem that my other programs, like ACDSee, FIFA game, encarta student etc, although they are still installed, and their installation folders still intact, they are not opening properly and they are requesting to reinstall especially the encarta.
  • explorer.exe
all of a sudden the task bar freezes....then when i restart the explorer.exe, the task bar doesn't move back to its non-freezing state............another explorer.exe related problem, everytime i shut down the laptop, explorer.exe is preventing the shut down, if i tried to force the shutdown, it is stuck in the logging off then freezes, it never shut down.
  • DVD-ROM driver
when burning data, it functions well but when i place a DVD like DVD with movies, it cannot read the dvd as if there is no dvd, i think there is a problem in the driver, is there a good driver for DVD rom?


please help me, and please use words that even newbie like me can understand, thank you


My System SpecsSystem Spec
.
05 Jul 2014   #2
maxie

windows 7 home 64bit
 
 

Hi Welcome to Seven Forums .... Seems like you have messed up your Registry ... Please run a System Scan and Post back the Results ...

SFC /SCANNOW Command - System File Checker


Then please Uninstall Tuneup utilities ... Run a Scan with Malwarebytes and AdwCleaner ...

Some of your Drivers might be corrupted we can address that problem .. Once you have done the above Steps ...
My System SpecsSystem Spec
05 Jul 2014   #3
damien007

Windows 7 Ultimate x64
 
 

i'm already done the sfc /scannow in the command prompt many time already...

ok, im downloading the 2programs....is it really necessary to remove tune up?....thank you for the reply
My System SpecsSystem Spec
.

05 Jul 2014   #4
maxie

windows 7 home 64bit
 
 

What was the Result of the Scan ? .... You do not need such a Program as that it will not Speed Up or Optimize Your PC..... My guess is it has already done damage to your Registry ...
My System SpecsSystem Spec
05 Jul 2014   #5
damien007

Windows 7 Ultimate x64
 
 

I'm using it for years already,but this time,i dont really know what happened,but i already uninstalled it, then i scanned using adwcleaner,then after the restart,it hangs on the desktop,so i cannot scan using malwarebytes,i can't even refresh, but using safemode,there is no problem,what will i do next sir?

Btw,there is 1 thing that that i remembered being cleaned by adwcleaner,the roboot64.exe....


Sir,i remembered,all my problems above started when i installed the update of realtek,after the restarted,there came these problems
My System SpecsSystem Spec
05 Jul 2014   #6
maxie

windows 7 home 64bit
 
 

You can try doing a Repair and Install ... If that does not work looks as if you will need to do a Clean Install ..


Repair Install
My System SpecsSystem Spec
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 Problems...need help from experts




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