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Windows 7: Driver for USB 3.0 PCIe Card

13 Jul 2014   #11
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Rensas and NEC are the same company. They merged in 2010.

I just skimmed the thread so don't think OP has actually tried installing this driver yet. If NEC3.0 doesn't have a setup.exe, OP needs to point Windows to the folder when doing the Update Driver.


My System SpecsSystem Spec
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13 Jul 2014   #12
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Quote   Quote: Originally Posted by dsperber View Post
Quote   Quote: Originally Posted by ComputerGeek View Post
The NEC 3.0 folder has your USB 3.0 drivers
NOTE: if this is an NEC chip, rather than a Renesas chip, that certainly would explain why the Renesas driver software did not install correctly, and why Device Manager shows "card did not start" as status.

Which is why I wanted to see the screenshot of Hardware ID's. This would tell us EXACTLY what that "generic" card has inside it, and whether it is from Renesas or NEC or what.

Bigmck... again, can you please provide this requested screenshot of Hardware ID's (in Device Manager, details tab, second item in the dropdown list). That is REQUIRED INFO for us to help.

Also, show the contents of that NEC 3.0 folder on the CD, as well as sub-folders.
The Details tab is shown in Message 6, but no Hardware ID shows as the device is identified.

The first screenshot below is when I press the Driver Details button. It says no driver required which is strange.

The second screenshot has the setup file, which I installed but no dice.

I think all of us have spent enough time on this $11 problem. I am going to just ditch it and get a reputable brand that should install easily. Thanks for your help.


Attached Thumbnails
Driver for USB 3.0 PCIe Card-usb3.png   Driver for USB 3.0 PCIe Card-usb4.png  
My System SpecsSystem Spec
13 Jul 2014   #13
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

Jim, you missed a step. In the Detail tab click the down arrow and look for Hardware ID (it should be near the top) and select it.

Driver for USB 3.0 PCIe Card-usb2.png

Jim


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13 Jul 2014   #14
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by bigmck View Post
The Details tab is shown in Message 6, but no Hardware ID shows as the device is identified.
No, you have NOT shown the Hardware ID in the screenshot of Details tab shown in message 6. The "Hardware ID" is the SECOND DROPDOWN ITEM in the "Property" listbox. You are showing the FIRST DROPDOWN item, which is "Device Description".

Click on the down-arrow at the right of the Property listbox, and you'll be presented with a dropdown list.



The SECOND item on the dropdown list is "Hardware IDs". Select it, and then you'll see something like I posted earlier:



Unless you post your version of the above "hardware IDs" screenshot, we don't know what your hardware really is. With that screenshot, we can at least move forward properly to try and get your driver installed correctly for this hardware.


Quote:
The first screenshot below is when I press the Driver Details button. It says no driver required which is strange.
YOU DO NOT CURRENTLY HAVE THE PROPER DRIVER INSTALLED!!! That's the problem we're trying to solve!

The "Driver Details" button on the Driver tab simply repeats what we already know... that you did NOT run the SETUP driver installer EXE file in that NEC 3.0 folder on the CD as you should have!! THAT IS THE PROPER DRIVER (or else there is a BIN or DRIVER sub-folder underneath that, which has an INF file which could be installed if you would "update driver software"on this device through Device Manager).

If you would provide an expanded screenshot of that NEC 3.0 folder on the CD, we could tell you exactly what to do next. The problem is not that the generic Chinese hardware is broken or crap, it's that you haven't run the driver software installation correctly.

So show us the contents of the NEC 3.0 folder on the CD, and we'll probably be able to make progress. The card is probably working, but you just haven't installed the driver software correctly yet.


Quote:
The second screenshot has the setup file, which I installed but no dice.
Well, this is promising. What does "no dice" mean??

There's also a "Release_note.txt" file in that \Nec 3.0\Upd720200 sub-folder. What does that TXT file say?

Also, you didn't show the expansion of the Nec 3.0 folder itself. Is \Upd720200 the only contents below the \Nec 3.0 folder? Or is there something else we should know about?


Quote:
I think all of us have spent enough time on this $11 problem. I am going to just ditch it and get a reputable brand that should install easily. Thanks for your help.
(1) What does the Release_note.txt file in \Upd720200 sub-folder say?

(2) What do you get when you run that Setup.exe? Any error messages? Normal successful completion with confirmation?

(3) What does "no dice" mean? Yes, it doesn't appear you have the card driver software installed correctly yet as you'd have TWO items in Device Manager (Renesas USB 3.0 Root Hub, and Renesas USB 3.0 Host Controller) and you only have one right now... with a yellow exclamation mark indicating "no driver installed". But what happens when you run Setup.exe... since I'm sure it must be failing with some kind of message about a problem.

(4) What does the "Hardware ID" (second dropdown item) screenshot look like in the Details tab of Device Manager?

(5) What is the contents of \NEC 3.0 folder on the CD?
My System SpecsSystem Spec
13 Jul 2014   #15
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Here is the Hardware ID

No Dice means No Luck.

I appreciate everyone's help but I am tired of fooling with this. It is not worth the trouble for $11.

Thanks,


Attached Images
Driver for USB 3.0 PCIe Card-usb5.png 
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13 Jul 2014   #16
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

That's a Via chip. Here is what I found. On first link at bottom of page is the 3483 Dev. and a VL805-q6 chip.
On the 2nd link at bottom of page is the Driver for the VL805 chip.

PCI Vendor and Device Lists

VIA Labs, Inc. - VIA Labs Collaborates with American Megatrends to Deliver xHCI Compliant UEFI Support for the VL800 USB 3.0 Host Controller

Jim
My System SpecsSystem Spec
13 Jul 2014   #17
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Quote   Quote: Originally Posted by Phone Man View Post
That's a Via chip. Here is what I found. On first link at bottom of page is the 3483 Dev. and a VL805-q6 chip.
On the 2nd link at bottom of page is the Driver for the VL805 chip.

PCI Vendor and Device Lists

VIA Labs, Inc. - VIA Labs Collaborates with American Megatrends to Deliver xHCI Compliant UEFI Support for the VL800 USB 3.0 Host Controller

Jim
Thanks very much. I will give that a try and let you know what happens
My System SpecsSystem Spec
13 Jul 2014   #18
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

On your driver CD, the 2nd-to-last folder is for VIA_VT6202VT6212_drv262LM.

Could be that this is the VIA driver installer folder for your VIA chipset card, instead of that NEC 3.0 folder whose SETUP.EXE obviously failed. Clearly the card you have does NOT have Renesas/NEC chipset on it.

What is in that VIA folder on the driver CD? Is there a README? What does it say? Is there a SETUP.EXE that you can run and try it?

NOTE: Just to be sure, I'd probably first UNINSTALL whatever remnants got installed from the failed earlier attempts to install a Renesas driver, or that SETUP.EXE from the NEC 3.0 folder. Go to Control Panel and uninstall whatever remnants you see in the Installed Programs list that looks relevant.
My System SpecsSystem Spec
13 Jul 2014   #19
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

The VT6202 and VT6212 are USB 2 chips and not what he has.

Jim
My System SpecsSystem Spec
13 Jul 2014   #20
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by Phone Man View Post
That's a Via chip. Here is what I found. On first link at bottom of page is the 3483 Dev. and a VL805-q6 chip.
Absolutely.








Clicking on the download link URL in that last screenshot page should download a ZIP file containing the proper driver installer file for the VIA VL805/VL806 XHCI Host Controller, which is your card's chipset.

NOTE #1: it's a 63MB download, and it's coming from Taiwan at a VERY SLOW speed... so it'll take a bit of time. Be patient.

NOTE #2: while this should be be the latest driver installer file (released Jan 24, 2014) for this card, I still think the VIA folder on the driver CD you have could possibly contain the same content. Worth a look-see anyway, as it will save you at least 30 minutes of download time from Taiwan for the absolute most-current driver.

There's also a download link URL for the changelog PDF for the driver file.
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 Driver for USB 3.0 PCIe Card




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