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Windows 7: Driver for USB 3.0 PCIe Card

12 Jul 2014   #1
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 
Driver for USB 3.0 PCIe Card

I got a new USB 3.0 4-port card in the mail today. I installed the card and Windows could not find the driver for it. It came with a CD which has drivers for every product they make so I don't know which one to install. Of course there were no instructions and it came from, right China and I don't see a product brand on the box. I contacted the shipper but don't hold out much hope for a reply. I am about to write this off as a loss. Anyone have any ideas on where I might find a driver?
Thanks,


My System SpecsSystem Spec
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12 Jul 2014   #2
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

Here is a process to identify your card using the Ven and Dev numbers.

How To Find Unknown Device Drivers By Their Vendor & Device ID

Going out to eat and will return later.

Hope this helps.

Jim
My System SpecsSystem Spec
12 Jul 2014   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Thanks Phone Man I bookmarked that puppy.
My System SpecsSystem Spec
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12 Jul 2014   #4
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Quote   Quote: Originally Posted by Phone Man View Post
Here is a process to identify your card using the Ven and Dev numbers.

How To Find Unknown Device Drivers By Their Vendor & Device ID

Going out to eat and will return later.

Hope this helps.

Jim

Thanks for posting that. There is no "Yellow Mark" next to the USB Controller in the Device Manager so it is now "Unknown", except to me. The numbers to identify in the link do not show.
My System SpecsSystem Spec
13 Jul 2014   #5
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by bigmck View Post
I got a new USB 3.0 4-port card in the mail today.
You bought in online? What is the URL of the page advertising the product that you bought? That should presumably provide some info regarding what this device is?


Quote:
I installed the card and Windows could not find the driver for it. It came with a CD which has drivers for every product they make so I don't know which one to install.
Is it from Transcend? StarTech?

Many vendors use electronics from Renesas, so the drivers are for Renesas.


Quote:
Of course there were no instructions and it came from, right China and I don't see a product brand on the box.
What are the names of the folders/files on the CD that supposedly has the correct driver for your particular card?

If you go into Device Manager (right-click on Computer, select Properties, then select Device Manager) you should show some unknown device as "other", probably with yellow exclamation mark on it or something like that.

Right-click on the unknown item, select Properties, then select Details tab. It might show something in the value details for the first item (device description) in the Property dropdown list. Does it? Something like Renesas USB 3.0 controller?

If you select the second item (Hardware ID's) in the Property dropdown list for your unknown card you will hopefully see a series of values. These define the manufacturer and hardware device codes, which correspond to the required driver. Can you please post a screenshot of the values shown here.


Finally, are the supposed driver installers on the CD in "EXE" form, or are they folders which somewhere in a sub-folder they contain an "INF" file? The EXE driver installers might be unpacked/extracted by running them (if they are self-installing), and the imbedded folders could then be examined to look for a README or INF file (which provides detailed driver info).

If they are already expanded driver installation folders (which contain INF files), you could try getting Windows to do all of the searching for you. Again, right-click on the unknown item in Device Manager, and select "update driver software.... Then from the resulting dialog window asking "how to search", select "browse my computer for driver software", navigate to the CD, be sure the "check sub-folders" item is checked, and OK. Hopefully Windows will drill down through all sub-folders on the CD, and will hopefully find the matching INF file to correspond to that Hardware ID I asked for earlier, and then perform the correct driver install automatically.


Report back.
My System SpecsSystem Spec
13 Jul 2014   #6
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Quote   Quote: Originally Posted by dsperber View Post
Quote   Quote: Originally Posted by bigmck View Post
I got a new USB 3.0 4-port card in the mail today.
You bought in online? What is the URL of the page advertising the product that you bought? That should presumably provide some info regarding what this device is?

New 4 Port USB 3.0 Hub PCI-E Express Card Adapter 5Gbps For Windows 2000 XP Vista Win 7 - Newegg.com


Quote:
I installed the card and Windows could not find the driver for it. It came with a CD which has drivers for every product they make so I don't know which one to install.
Is it from Transcend? StarTech?

Many vendors use electronics from Renesas, so the drivers are for Renesas.


Quote:
Of course there were no instructions and it came from, right China and I don't see a product brand on the box.
What are the names of the folders/files on the CD that supposedly has the correct driver for your particular card?

See Below

If you go into Device Manager (right-click on Computer, select Properties, then select Device Manager) you should show some unknown device as "other", probably with yellow exclamation mark on it or something like that.

Right-click on the unknown item, select Properties, then select Details tab. It might show something in the value details for the first item (device description) in the Property dropdown list. Does it? Something like Renesas USB 3.0 controller?

See Below == It is not Unknown. No Yellow Mark. I clicked on the "Update Driver" below but Windows could not find one and also I installed Renesas but that didn't work either. == I also install the "NEC 3.0" from the CD, but no help there.

If you select the second item (Hardware ID's) in the Property dropdown list for your unknown card you will hopefully see a series of values. These define the manufacturer and hardware device codes, which correspond to the required driver. Can you please post a screenshot of the values shown here.


Finally, are the supposed driver installers on the CD in "EXE" form, or are they folders which somewhere in a sub-folder they contain an "INF" file? The EXE driver installers might be unpacked/extracted by running them (if they are self-installing), and the imbedded folders could then be examined to look for a README or INF file (which provides detailed driver info).

There are many different ones, appears to be for different products.

If they are already expanded driver installation folders (which contain INF files), you could try getting Windows to do all of the searching for you. Again, right-click on the unknown item in Device Manager, and select "update driver software.... Then from the resulting dialog window asking "how to search", select "browse my computer for driver software", navigate to the CD, be sure the "check sub-folders" item is checked, and OK. Hopefully Windows will drill down through all sub-folders on the CD, and will hopefully find the matching INF file to correspond to that Hardware ID I asked for earlier, and then perform the correct driver install automatically.

I was not able to get Windows to search the CD. == There were a couple Help files, but they were written in broken English and not much help. This is the last time I buy a "no-name" product from China. Luckily it was only $11 so not a big loss.


Report back.


I appreciate the help on this and hopefully you can decider something from my attachements.


Attached Images
Driver for USB 3.0 PCIe Card-cd.png Driver for USB 3.0 PCIe Card-usb.png Driver for USB 3.0 PCIe Card-usb2.png 
My System SpecsSystem Spec
13 Jul 2014   #7
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

The NEC 3.0 folder has your USB 3.0 drivers
My System SpecsSystem Spec
13 Jul 2014   #8
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
The NEC 3.0 folder has your USB 3.0 drivers
I would agree that this seems the most likely place.

Also, if Windows was unsuccessful in "browsing for drivers", then the contents of this NEC 3.0 folder is probably some EXE to run to install the software.

Bigmck, can you please expand that folder and show us the contents? Is there an EXE to run in it? This would seem to be the required software.

Is there a "\Drivers" or "\Bin" sub-folder in it (probably not, since Windows didn't find it if you "browsed" correctly)? Is there an *.INF file down in that sub-folder structure?

Please show the contents of that particular NEC 3.0 folder and all sub-folders.
My System SpecsSystem Spec
13 Jul 2014   #9
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
The NEC 3.0 folder has your USB 3.0 drivers
NOTE: if this is an NEC chip, rather than a Renesas chip, that certainly would explain why the Renesas driver software did not install correctly, and why Device Manager shows "card did not start" as status.

Which is why I wanted to see the screenshot of Hardware ID's. This would tell us EXACTLY what that "generic" card has inside it, and whether it is from Renesas or NEC or what.

Bigmck... again, can you please provide this requested screenshot of Hardware ID's (in Device Manager, details tab, second item in the dropdown list). That is REQUIRED INFO for us to help.

Also, show the contents of that NEC 3.0 folder on the CD, as well as sub-folders.
My System SpecsSystem Spec
13 Jul 2014   #10
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

I'd say, if the folder contains a Setup.exe (or similar file present with "setup" in its name), Run it.

Otherwise, right click the device in Device Manager->Update, select Update Driver, the select Browse My Computer and browse to the NEC3.0 folder. Make sure the Include subfolders box is checked. Then click Next and allow windows to do the install
My System SpecsSystem Spec
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 Driver for USB 3.0 PCIe Card




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