Code 38 with Asus USB-BT400 Bluetooth Dongle  


  1. Catalpa
    Posts : 7
    Windows 7 Ultimate 32bit
       New #1

    Code 38 with Asus USB-BT400 Bluetooth Dongle


    Hello, I just got an Asus Bluetooth USB dongle and I went through the installation process, restarted, plugged it in and now I'm getting a Code 38 in the device manager. It told me to remove any Bluetooth software I already installed, I checked for it and there wasn't any.

    I have no idea what to do at this point and I really want this to work so I don't have look for another one.

    Thanks in advanced.

    - Nolan
      My Computer
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  3. carwiz
    Posts : 4,161
    Windows 7 Pro-x64
       New #2

    Did you have a BT device before or is there one included (built-in) in your laptop? The code indicates there is a BT driver already in memory. The normal procedure is to remove the old driver then reboot before installing a new device driver, However; Windows will install a generic BT driver when the device is first plugged in so a new driver shouldn't be needed. Post an image of your Hardware Manager with the BT device plugged in and Bluetooth Radios expanded.
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  4. Catalpa
    Posts : 7
    Windows 7 Ultimate 32bit
    Thread Starter
       New #3

    carwiz said:
    Did you have a BT device before or is there one included (built-in) in your laptop? The code indicates there is a BT driver already in memory. The normal procedure is to remove the old driver then reboot before installing a new device driver, However; Windows will install a generic BT driver when the device is first plugged in so a new driver shouldn't be needed. Post an image of your Hardware Manager with the BT device plugged in and Bluetooth Radios expanded.
    Ya, I had another crappy USB dongle that wasn't working, that's why I bought this new one. The laptop does not have one built into it.
      My Computer
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